Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 512GB F741U Unlocked - Crafted Black
Average customer rating
4.6
(3,361 Reviews)
Rating breakdown 3,361 reviews
5 Stars
2,598
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product.
(
544 out of
611)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 512GB F741U Unlocked - Crafted Black
Customer Rating
2
Unreliable screen
on July 3, 2025
Posted by: Jcaycay
[This review was collected as part of a promotion.] My screen cracked during normal use within the first few months. Samsung replaced it but it was very inconvenient, as I need my phone for work. The screen makes a popping noise when it opens and I am worried it will crack again. Great concept but they haven't worked the kinks out. I wish I could trade back for my old ultra.
Value
2
Response from Samsung USBy R&R Team, August 6, 2025
Thank you for sharing your experience with the Galaxy Z Flip6, Jcaycay. We truly appreciate your insights and understand how frustrating it can be to wait for a phone replacement, especially when you rely on it for work. We're committed to providing the best experience for our customers. The Galaxy Z Flip6 features a durable FlexHinge, along with an Enhanced Armor Aluminum frame and Corning® Gorilla® Glass Victus® 2, designed to enhance durability and prevent concerns like cracking. If you have any further concerns or questions, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Flip
on July 3, 2025
Posted by: Jennifer
[This review was collected as part of a promotion.] I've used a lot of phones. this phone allows me to view my incoming calls and texts without opening or unlocking my phone. I've had this series since it came out and love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This deci e is truly my favorite of every mobile h
on July 3, 2025
Posted by: iHeartzflip
[This review was collected as part of a promotion.] I use Galaxy AI any time I need to inquire about a topic. I love my compact, yet powerful Galaxy ZFlip 6 and the system that it runs on. Great quality.
Value
5
Response from Samsung USBy R&R Team, July 3, 2025
Thank you for sharing your thoughts about the Galaxy Z Flip6! It’s great to see how much you rely on Galaxy AI for your questions. We designed the Z Flip6 to be a helpful companion. We love that you appreciate the compactness and power of the Z Flip 6, as it offers the perfect balance for those on the go. If you ever need anything or have questions, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Great product
on July 3, 2025
Posted by: MoKaSS4
[This review was collected as part of a promotion.] I like that is pretty portable and easy to carry around. Does not use too.much of aspace in my Purse or bag even is small.i like very much that is foldable is mainly the reason I got it. I wish you guys will bring back the sliding ones I love those too! I like the features that has also like that you can choose the themes even this some you have to buy them. Thinner could be better portability wise.and battery. But over all I like it!
Value
4
Response from Samsung USBy R&R, July 4, 2025
Thank you for sharing your thoughtful review, MoKaSS4! We are delighted to hear how the compact and foldable design of the Galaxy Z Flip6 makes it easy for you to stay connected while on the go, seamlessly fitting into your lifestyle. The Galaxy AI enhances your experience by allowing you to personalize themes and streamline everyday tasks with innovative and intuitive features designed for tech enthusiasts.
Your feedback regarding the design and battery performance is invaluable as we continue to evolve the Galaxy Z line. Many customers have found that utilizing Samsung’s built-in power optimization tools can help improve their daily battery life. We’re also pleased to hear that you would love to see the return of sliding phones; our team will undoubtedly take note of your interest as we innovate future devices. Thank you for being part of the Samsung family!
-Ty
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Your feedback regarding the design and battery performance is invaluable as we continue to evolve the Galaxy Z line. Many customers have found that utilizing Samsung’s built-in power optimization tools can help improve their daily battery life. We’re also pleased to hear that you would love to see the return of sliding phones; our team will undoubtedly take note of your interest as we innovate future devices. Thank you for being part of the Samsung family!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Great selection and great service
on July 3, 2025
Posted by: Nica2nick
[This review was collected as part of a promotion.] I enjoyed our visit to this store the rep was very informative and helpful. She helped me get what I needed and at the best deal!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing compact everyday device
on July 3, 2025
Posted by: Sam4Life
[This review was collected as part of a promotion.] I have been using samsung phones for over a decade now from note, to ultra, to fold, and now to the flip! The fit and finish is great. The inside screen size is perfect for daily use. The closed size is great for pocket carry.
I use the front screen to share the view while taking pictures of my kids, which really gets their attention for the perfect group photo even with a seven month old baby.
I still have my other devices but find it hard to go back and still tend to gravitate to the z flip 6 because of the size and unique features.
I use the front screen to share the view while taking pictures of my kids, which really gets their attention for the perfect group photo even with a seven month old baby.
I still have my other devices but find it hard to go back and still tend to gravitate to the z flip 6 because of the size and unique features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Luv how it fits perfectly in my pockets..
on July 3, 2025
Posted by: Shellme
[This review was collected as part of a promotion.] Galaxy AI on my flip is so helpful...it makes my life so much easier than before....it's like the first time you bought air conditioning and wondered how I lived with out it all this time...lol...A i is the same way...can't wait to see what else it can do. Sky's the limit...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Flip 6 experiance
on July 3, 2025
Posted by: BraveFlip6
[This review was collected as part of a promotion.] Galaxy AI on the Flip 6 is amazing, I use it for pretty much all functions. From streaming, games and excel spreadsheets, and photos. I use a holster for it, which sits nicely to be able to unclip and use it fast when needed. I use it for personal and use it for work, even tho I do have a separate work phone. Great Product.
Value
5
Written by a customer while visiting Samsung US