Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 512GB F741U Unlocked - Crafted Black
Average customer rating
4.6
(3,361 Reviews)
Rating breakdown 3,361 reviews
5 Stars
2,598
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product.
(
544 out of
611)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 512GB F741U Unlocked - Crafted Black
Customer Rating
3
It's a really good design, but
on June 27, 2025
Posted by: sangpyun
[This review was collected as part of a promotion.] There are new functions and advantages that can be used even if the camera performance is folded, but the inner display cannot be touched from about 3 months after using the cell phone, but it is not working for several days from 5 months, so it is left to be maintained.
Value
3
Response from Samsung USBy R&R, June 30, 2025
Thank you for sharing your experience, sangpyun! We’re thrilled to hear that you appreciate the innovative and stylish design of the Galaxy Z Flip6, as well as its flexible functionality that opens up a world of new features for you. We recognize the importance of consistent performance, and it’s terrific to learn that you’re enjoying the advanced options that make the Galaxy Z Flip6 truly remarkable. If your phone or tablet presents a blank screen, there are several steps you can take to identify the cause. For instance, your device might need a reset. To explore various scenarios specific to your situation, check out the article “Blank or black display on a Samsung Phone or Tablet.” This provides several solutions that can help you troubleshoot effectively. Additionally, your device includes the Galaxy Z Assurance option, offering extra protection for your display. More detailed information about this benefit will be provided below. We've also partnered with uBreakiFix, which serves as an authorized repair location for Samsung mobile users. With over 600 locations across the U.S., you can easily find a nearby service. You can choose to schedule an appointment or drop in at your convenience. As always, our Samsung Support Team is here to provide further assistance. This device brings flagship-level power and Galaxy AI intelligence into a foldable form factor, designed for those who appreciate cutting-edge smart technology. It’s exciting to see how this model enhances both creativity and productivity on the go, allowing you to make the most of every moment. Thank you for being a valued member of the Samsung family!
Blank or black display on a Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002028/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Blank or black display on a Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002028/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
good phone, screen still not strong enough
on June 27, 2025
Posted by: nickflip
[This review was collected as part of a promotion.] the flip 6 fits well in my wife's purse and pockets. Just wish the inside screen didn't take scratches so easy. also did have to use the discounted screen repair after a pretty bad drop.
Value
4
Response from Samsung USBy R&R, July 18, 2025
What’s up nickflip,
Thanks so much for sharing your experience with the Galaxy Z Flip6! It’s wonderful to hear how smoothly it fits into your daily life, whether tucked away in a small purse or used throughout the day. The Z Flip6 combines portability and elegance in a truly unique design, and we're happy it’s providing you with that compact, full-featured experience. Your thoughts on durability are very valuable; each new generation of our foldable phones is improved with design enhancements to boost flexibility and resilience. Your feedback helps us innovate and grow. We're grateful to have you as part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks so much for sharing your experience with the Galaxy Z Flip6! It’s wonderful to hear how smoothly it fits into your daily life, whether tucked away in a small purse or used throughout the day. The Z Flip6 combines portability and elegance in a truly unique design, and we're happy it’s providing you with that compact, full-featured experience. Your thoughts on durability are very valuable; each new generation of our foldable phones is improved with design enhancements to boost flexibility and resilience. Your feedback helps us innovate and grow. We're grateful to have you as part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This was a great phone for the time of having it.
on June 28, 2025
Posted by: Stonerguy420
[This review was collected as part of a promotion.] The ai in this phone is crazy good very useful for help and assistance with task that I might need help with very nice .features on this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Practical solution which can fold.
on June 28, 2025
Posted by: Mangos
[This review was collected as part of a promotion.] Came from previous generation, the battery has improved, chassis is more sturdy, overall worth the update!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I would absolutely love to win anything
on June 28, 2025
Posted by: Psychosally
[This review was collected as part of a promotion.] I've never really won anything and I've always had iphones so this a16 is Mt first and I'm just not a b8g fan of it but I can't wait ti Tru a different one
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 28, 2025
Posted by: Flip2daflip
[This review was collected as part of a promotion.] I love having this phone it is able to fit completely in any pocket with ease. Being able to utilize the front screen as much as the phone completely open is a game changer. The galaxy AI easily integrates into other apps making it a fluid transition when using it. Its able to find correct products, enhance photos, and quickly translate photographed signs and notes.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Flip 6 need a big upgrade!
on June 28, 2025
Posted by: SmartPoint77
[This review was collected as part of a promotion.] Flip 6 need upgrade, or make upgrade version like Flip "7" ultra, or something similar.
If i will build it, it will have 6.8" internal screen, and 3.6" front "cover screen", better 5x-physical, 200mpx camera. 4500Amp battery. And support 45w fast charger. Also, front "small" screen neet to make full working, the same like internal screen for using it without opening. With all this functionality this phone will be the best flip in the world.
If i will build it, it will have 6.8" internal screen, and 3.6" front "cover screen", better 5x-physical, 200mpx camera. 4500Amp battery. And support 45w fast charger. Also, front "small" screen neet to make full working, the same like internal screen for using it without opening. With all this functionality this phone will be the best flip in the world.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love this.
on June 28, 2025
Posted by: Tbro69
[This review was collected as part of a promotion.] Love the compact form factor in such a small device while the big .8 inch inner display is large enough to game, watch my movies and experience Galaxy AI in all its glory. I have had a Galaxy Flip since the third generation and I will definitely be trading up to the 7 on Samsung's Unpacked event on July 9th.
Value
5
Written by a customer while visiting Samsung US