Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 512GB F741U Unlocked - Crafted Black
Average customer rating
4.6
(3,361 Reviews)
Rating breakdown 3,361 reviews
5 Stars
2,598
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product.
(
544 out of
611)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 512GB F741U Unlocked - Crafted Black
Customer Rating
3
Pros and cons of the z flip
on June 2, 2025
Posted by: Bebian
[This review was collected as part of a promotion.] This phone is very pretty, very sleek, and functional. The fold is very nice. The downfall of this phone is that the battery life is very short it runs out rapidly and it overheats.
Value
3
Response from Samsung USBy R&R, June 4, 2025
Hi Bebian,
Thank you for sharing your experience with the Galaxy Z Flip6. We are glad to hear that you are enjoying its stylish design, sleek fold, and functional performance. This device was designed for individuals who value a phone that excels in both form and function.
We value your feedback regarding battery usage and heat, and we are continually working to improve every aspect of the user experience. Samsung Galaxy phones and tablets come with settings and features designed to help you monitor and extend your device’s battery life.
To keep track of your battery performance, consider utilizing power-saving modes when necessary to maximize battery life. In the Device Care menu, you can check the estimated battery life based on your recent activity and see how much battery each app is using.
To access this information, open Settings, then swipe to and tap on Battery. You’ll see your battery usage information in the center of the menu. Tap ‘View details’ to review app usage, including Screen on time and Screen off time. This will help you identify which apps are draining your battery.
For more insights, you can check out “Get the Most Out of Your Galaxy Phone or Tablet Battery.” Thank you for being part of the Samsung family. Our innovations are made for you.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with the Galaxy Z Flip6. We are glad to hear that you are enjoying its stylish design, sleek fold, and functional performance. This device was designed for individuals who value a phone that excels in both form and function.
We value your feedback regarding battery usage and heat, and we are continually working to improve every aspect of the user experience. Samsung Galaxy phones and tablets come with settings and features designed to help you monitor and extend your device’s battery life.
To keep track of your battery performance, consider utilizing power-saving modes when necessary to maximize battery life. In the Device Care menu, you can check the estimated battery life based on your recent activity and see how much battery each app is using.
To access this information, open Settings, then swipe to and tap on Battery. You’ll see your battery usage information in the center of the menu. Tap ‘View details’ to review app usage, including Screen on time and Screen off time. This will help you identify which apps are draining your battery.
For more insights, you can check out “Get the Most Out of Your Galaxy Phone or Tablet Battery.” Thank you for being part of the Samsung family. Our innovations are made for you.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Useful features
on June 2, 2025
Posted by: Lovebug24
[This review was collected as part of a promotion.] This is an amazing product with amazing features. Their Galaxy AI is one of the best from there real te translator to photo editing. These features are easy to use. I have the ZFold 6 and I love the double screen feature. I am able to do anything on both screens. The phone is also compact and luxurious. Totally recommend this product it is a 10/10.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has definitely been a game changer!
on June 2, 2025
Posted by: sadeyes
[This review was collected as part of a promotion.] I can't stress enough how great this phone is. There's so many great features on it customization wise and overall the use I get from it. If there's someone looking to change phones this is definitely the one to get on!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this Flip
on June 2, 2025
Posted by: Fun2Flip
[This review was collected as part of a promotion.] I upgraded to the Galaxy Z Flip 6 from an S22 Ultra. I've always love the concept of a flip phone. I jumped at the chance to try this Smart Flip phone. I like that it is smaller than the S series (unfolded). I love that I do not have to unfold the phone to answer calls, reply to texts, search the web etc because the cover screen is larger than previous versions. This phone is just more convient for me over all!
The camera is awesome and has so many features that I am still learning.
Galaxy AI is awesome. It's easy to access and has so many benefits. I love how it edits photos. But I believe my most favorite feature is the writing assist. I often use this feature to help draft 'professional' email response or just to better organize my thoughts. Another AI feature that I enjoy is health assist. It offers good tips and new things to try based off your health stats.
Looking for something a little different in a phone, but still want to maintain the Samsung features and benefits try this fun but fully functional phone!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing functionality
on June 2, 2025
Posted by: Samsungbuyer4life
[This review was collected as part of a promotion.] Still amazed at the functionality of this foldable phone. Galaxy AI is so handy and makes life easier. Nothing about this phone disappoints!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Enjoying the upgraded front screen!
on June 2, 2025
Posted by: Jaymo1990
[This review was collected as part of a promotion.] I have enjoyed the larger features on the front screen, going from thr zflip3 to the zflip6 has been quite the upgrade! Audio is better, and the battery life is great so far. No real complaints about this upgrade thus far! I've played with the Galaxy AI features a bit, and so far so good!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the flip
on June 2, 2025
Posted by: Daveed
[This review was collected as part of a promotion.] I love using the Galaxy AI feature. It makes me feel like I'm using the phone to its' full potential. I also love being able to flip it like one of those super old phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This product is bad
on June 2, 2025
Posted by: Craftqueen
[This review was collected as part of a promotion.] This phone was good until the second week and at the fold line it has green lines across the screen and a black half circle on the edge.
Value
2
Response from Samsung USBy R&R, June 4, 2025
Namaste Craftqueen,
Thank you for taking the time to share your experience with the Galaxy Z Flip6. We appreciate hearing from our customers and value your feedback. If you are noticing any unexpected display concerns, such as green lines or screen discoloration, we understand how this can affect your overall experience.
We want to remind you that your Galaxy Z Flip6 comes with the Galaxy Z Assurance feature, which provides additional coverage for your phone’s screen. For more information, please refer to the link provided below.
Additionally, we have partnered with uBreakiFix as an authorized repair location for device repairs. With over 600 locations across the U.S., you can easily find a convenient location near you.
As always, our Samsung Support Team is here to assist you. Please reach out to learn more about the benefits of your device and potential screen repairs. The Galaxy Z Flip6 is designed with innovation and versatility in mind, featuring a design that folds to fit your lifestyle.
Thank you for being a Samsung customer, where innovation unfolds just for you.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for taking the time to share your experience with the Galaxy Z Flip6. We appreciate hearing from our customers and value your feedback. If you are noticing any unexpected display concerns, such as green lines or screen discoloration, we understand how this can affect your overall experience.
We want to remind you that your Galaxy Z Flip6 comes with the Galaxy Z Assurance feature, which provides additional coverage for your phone’s screen. For more information, please refer to the link provided below.
Additionally, we have partnered with uBreakiFix as an authorized repair location for device repairs. With over 600 locations across the U.S., you can easily find a convenient location near you.
As always, our Samsung Support Team is here to assist you. Please reach out to learn more about the benefits of your device and potential screen repairs. The Galaxy Z Flip6 is designed with innovation and versatility in mind, featuring a design that folds to fit your lifestyle.
Thank you for being a Samsung customer, where innovation unfolds just for you.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US