Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 512GB F741U Unlocked - Crafted Black
Average customer rating
4.6
(3,361 Reviews)
Rating breakdown 3,361 reviews
5 Stars
2,598
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product.
(
544 out of
611)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 512GB F741U Unlocked - Crafted Black
Customer Rating
2
Not impressed
on October 23, 2024
Posted by: Cosmicdancer
[This review was collected as part of a promotion.] The phone itself just isnt what I expected. The keyboard keys are way to sensitive, and spellcheck doesn't work properly Everytime i text I look dumb because it will change words to be incorrect. Its embarrassing. The apps are a huge disappointment. I have so mamy scam calls because of apps i downloaded. And one of the main reasons I wanted this phone was for the camera. It doesn't even take vivid, clear pictures. Quit the opposite. I can't ever find my passwords. All in all a negative experience. One thing I do like is the Galaxy AI.
Value
2
Response from Samsung USBy Social Commerce, October 23, 2024
Salutations Cosmicdancer,
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Z Flip6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can adjust your screen to be less sensitive to taps and touches. Here's how: From Settings, tap Accessibility > Interaction and dexterity and tap an option: * Touch and hold delay: Select a time interval for this action. * Tap duration: Set how long an interaction must be held to be recognized as a tap. * Ignore repeated touches: Set a time duration in which to ignore repeated touches. You can also set customized options for the Samsung keyboard. From the Samsung keyboard, tap Settings for the following options: > Predictive text: Display suggested words and phrases as you type. > Auto replace: Automatically replace what you type with predictive text recommendations. > Suggest text corrections: Underline misspelled words in red and suggest corrections. Receiving a sudden spam call on your phone is irritating, especially if you’re in the middle of working or relaxing. Luckily, you can filter those calls and block them using the Smart Call feature on your Galaxy phone. Smart Call will recognize numbers that are not in your contact list and then give you the option to block or report the calls, so you won’t be bothered by them again. Take a moment to review, "Block spam calls with Smart Call on your Galaxy phone" to help alleviate those unwanted callers. The Galaxy Z Flip6 comes equipped with a 50MP wide rear camera and ProVisual Engine for pictures that are brighter and crisper. When taking portrait pictures, both you and your subject can preview the image thanks to the FlexWindow. You can even go fully hands-free with FlexMode making selfies easier than ever. Your FlexCam is designed to elevate the selfie experience by making it hands-free from the rear camera. Auto Zoom helps you effortlessly capture your best angle by zooming in or out on your subjects, and then provides a preview from the FlexWindow. AI zoom then ensures top quality for your pictures. Without having any information available regarding what you may be experiencing with your camera functionality and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
https://www.samsung.com/us/support/answer/ANS10003438/
https://www.samsung.com/us/support/downloads/
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Z Flip6. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can adjust your screen to be less sensitive to taps and touches. Here's how: From Settings, tap Accessibility > Interaction and dexterity and tap an option: * Touch and hold delay: Select a time interval for this action. * Tap duration: Set how long an interaction must be held to be recognized as a tap. * Ignore repeated touches: Set a time duration in which to ignore repeated touches. You can also set customized options for the Samsung keyboard. From the Samsung keyboard, tap Settings for the following options: > Predictive text: Display suggested words and phrases as you type. > Auto replace: Automatically replace what you type with predictive text recommendations. > Suggest text corrections: Underline misspelled words in red and suggest corrections. Receiving a sudden spam call on your phone is irritating, especially if you’re in the middle of working or relaxing. Luckily, you can filter those calls and block them using the Smart Call feature on your Galaxy phone. Smart Call will recognize numbers that are not in your contact list and then give you the option to block or report the calls, so you won’t be bothered by them again. Take a moment to review, "Block spam calls with Smart Call on your Galaxy phone" to help alleviate those unwanted callers. The Galaxy Z Flip6 comes equipped with a 50MP wide rear camera and ProVisual Engine for pictures that are brighter and crisper. When taking portrait pictures, both you and your subject can preview the image thanks to the FlexWindow. You can even go fully hands-free with FlexMode making selfies easier than ever. Your FlexCam is designed to elevate the selfie experience by making it hands-free from the rear camera. Auto Zoom helps you effortlessly capture your best angle by zooming in or out on your subjects, and then provides a preview from the FlexWindow. AI zoom then ensures top quality for your pictures. Without having any information available regarding what you may be experiencing with your camera functionality and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
https://www.samsung.com/us/support/answer/ANS10003438/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
1
Screen unresponsive even after changing display.
on February 27, 2025
Posted by: samFan4Ever
[This review was collected as part of a promotion.] Although the features are awesome, the display is bugging me. It is unresponsive again after replacement.
Value
1
Response from Samsung USBy R&R, March 3, 2025
Hi samFan4Ever,
Thank you for sharing your experience with us on your Galaxy Z Flip6. We are so happy you enjoy all the features of your Z Flip6 device. The Galaxy AI takes the device to the next level. Capturing breathtaking photos and being able to do all the things you could think of on your phone. When you notice your phone screen is unresponsive, is it after a specific activity? Restarting your phone can help. Also, if you have a screen protector on your device, it can also cause interference. If the Touch sensitivity setting is turned on with no protective film, the touchscreen may respond too sensitively and malfunction. To turn off the Touch sensitivity feature, navigate to Settings, tap Display, and then tap the switch next to Touch Sensitivity to turn it off. However, it is good to know that if you have further questions, your device has the Galaxy Z Assurance program to back it up. This feature comes with your device, providing one free screen protector replacement and discounts on screen repairs if needed. As you may know, we have partnered with uBreakiFix as an authorized repair location for Samsung devices. You can take your phone in to be looked at if needed. If you have any questions or want to discuss options, please get in touch with our Samsung Support Team to investigate further. We thank you for your review. We’re here to help—thank you for choosing Samsung! -Ty
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with us on your Galaxy Z Flip6. We are so happy you enjoy all the features of your Z Flip6 device. The Galaxy AI takes the device to the next level. Capturing breathtaking photos and being able to do all the things you could think of on your phone. When you notice your phone screen is unresponsive, is it after a specific activity? Restarting your phone can help. Also, if you have a screen protector on your device, it can also cause interference. If the Touch sensitivity setting is turned on with no protective film, the touchscreen may respond too sensitively and malfunction. To turn off the Touch sensitivity feature, navigate to Settings, tap Display, and then tap the switch next to Touch Sensitivity to turn it off. However, it is good to know that if you have further questions, your device has the Galaxy Z Assurance program to back it up. This feature comes with your device, providing one free screen protector replacement and discounts on screen repairs if needed. As you may know, we have partnered with uBreakiFix as an authorized repair location for Samsung devices. You can take your phone in to be looked at if needed. If you have any questions or want to discuss options, please get in touch with our Samsung Support Team to investigate further. We thank you for your review. We’re here to help—thank you for choosing Samsung! -Ty
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
BEST PHONE EVER. LITERALLY...
on March 1, 2025
Posted by: zfliplover
[This review was collected as part of a promotion.] I absolutely love this device! I've been a Razr+ user for years and finally made the switch, the Razr+ is great but the Z Flip6 blows it away! I love all the amazing Galaxy features with seamless actions across apps, all the Samsung updates are awesome, and the design of this phone fits perfect with my EVERYTHING! My 3 top fave features: If you're a Razr user you'll appreciate the seamless flat screen when the phone is open OMG! GREAT!, The speed & graphics are top tier!!!, Finally the "look" & the accessories, I get compliments every single time I pull it out! I have the Flipsuit case with nostalgic design & led lights EVERYONE WANTS IT LOL. I have no complaints or suggestions for this device, I'm now officially a forever customer! Highly 10/10 recommend...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Since Note Ended
on March 13, 2025
Posted by: FlapJacks
[This review was collected as part of a promotion.] Using the zflip 6 has been an incredible experience. With the AI addition, folding capability, amazing camera. Had this phone since it came out and still haven't dropped it (knock on wood). I recommend 10/10.
Only con is that it's not S-Pen compatible.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Non functional when connected to vehicle Bluetooth
on April 4, 2025
Posted by: Rick
Most problematic phone I've ever owned. For being a phone that is supposed to allow multi tasking, it won't allow me to open an app while it's connected to my vehicle's bluetooth without it powering off. Upon powering back on it will power down again over & over. The phone won't stay powered on until it's disconnected from the vehicle.
Response from Samsung USBy R&R, April 7, 2025
Hi Rick,
Thank you for sharing your experience on the Galaxy Z Flip6. Being able to connect your device to your vehicle is typically a smooth process. To enhance your experience with the device, here are a few steps you can try:
Unpair and Re-pair: Navigate to your Bluetooth settings, unpair your vehicle, and turn off Bluetooth on both your phone and vehicle. Turn them back on and re-pair the device by selecting your vehicle from the list of available devices.
Clear App Cache and Data: Go to Settings > Apps > Android Auto > Storage and clear the cache and data. Once done, reconnect your phone to Android Auto.
Check Bluetooth Interference: Temporarily disable any other Bluetooth features on your phone to ensure they aren’t interfering with the connection.
Reset Network Settings: As a final step, you can reset your phone’s network settings. Head to Reset Wi-Fi and Bluetooth settings, and then tap Reset settings. Follow the prompts to complete the reset.
These steps can help address connectivity challenges when linking your phone to your vehicle via Bluetooth. Find out additional troubleshooting steps by checking out the article linked below “Bluetooth device won't reconnect or stay connected to Galaxy phone or tablet”. If you have further questions or need additional assistance, feel free to reach out to our Samsung Support Team. We’re here to help you make the most of your Galaxy Z Flip6. Thank you for choosing Samsung!
Bluetooth device won't reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/#:~:text=Reset%20your%20network%20settings.,Wi%2DFi%20and%20Bluetooth%20connections.
Connect your Galaxy phone or tablet to a car
https://www.samsung.com/us/support/answer/ANS10002837/#:~:text=For%20hands%2Dfree%20driving%2C%20you%20can%20download%20the,and%20use%20your%20smart%20devices%20as%20well.&text=You%20can%20connect%20your%20Galaxy%20phone%20to,AUX%20cables%2C%20or%20the%20Android%20Auto%20app.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for sharing your experience on the Galaxy Z Flip6. Being able to connect your device to your vehicle is typically a smooth process. To enhance your experience with the device, here are a few steps you can try:
Unpair and Re-pair: Navigate to your Bluetooth settings, unpair your vehicle, and turn off Bluetooth on both your phone and vehicle. Turn them back on and re-pair the device by selecting your vehicle from the list of available devices.
Clear App Cache and Data: Go to Settings > Apps > Android Auto > Storage and clear the cache and data. Once done, reconnect your phone to Android Auto.
Check Bluetooth Interference: Temporarily disable any other Bluetooth features on your phone to ensure they aren’t interfering with the connection.
Reset Network Settings: As a final step, you can reset your phone’s network settings. Head to Reset Wi-Fi and Bluetooth settings, and then tap Reset settings. Follow the prompts to complete the reset.
These steps can help address connectivity challenges when linking your phone to your vehicle via Bluetooth. Find out additional troubleshooting steps by checking out the article linked below “Bluetooth device won't reconnect or stay connected to Galaxy phone or tablet”. If you have further questions or need additional assistance, feel free to reach out to our Samsung Support Team. We’re here to help you make the most of your Galaxy Z Flip6. Thank you for choosing Samsung!
Bluetooth device won't reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/#:~:text=Reset%20your%20network%20settings.,Wi%2DFi%20and%20Bluetooth%20connections.
Connect your Galaxy phone or tablet to a car
https://www.samsung.com/us/support/answer/ANS10002837/#:~:text=For%20hands%2Dfree%20driving%2C%20you%20can%20download%20the,and%20use%20your%20smart%20devices%20as%20well.&text=You%20can%20connect%20your%20Galaxy%20phone%20to,AUX%20cables%2C%20or%20the%20Android%20Auto%20app.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on May 12, 2025
Posted by: PlsNoBuy
Expertise:Intermediate
Horrible, I do no know why this is phone. u no buy phone cell this
I would recommend this to a friend!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, May 14, 2025
Hello There,
We appreciate your insights on the Galaxy Z Flip6. While your experience may be unique, many users continue to enjoy features like the compact design and the durability of the Galaxy Z Flip6. If you want to share more about your experience, we are here to listen and learn more. We are always looking to find ways to continue to bring our users innovations beyond the Galaxy, and your voice matters. Please contact our Samsung Support Team to share how we can enhance your device. We are here to help. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate your insights on the Galaxy Z Flip6. While your experience may be unique, many users continue to enjoy features like the compact design and the durability of the Galaxy Z Flip6. If you want to share more about your experience, we are here to listen and learn more. We are always looking to find ways to continue to bring our users innovations beyond the Galaxy, and your voice matters. Please contact our Samsung Support Team to share how we can enhance your device. We are here to help. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Veronica
from San antonio Texas
Expertise:Beginner
Verified Purchase:Yes
Did not like the functionality. Ive been wanting the flip since the 1st one was released. Disappointed
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy R&R Team, June 30, 2025
Thank you for sharing your thoughts on the Galaxy Z Flip6, Veronica. We truly appreciate your loyalty to the Z Flip series from the very beginning! We hate to see that the functionality hasn’t met your expectations. We would love to understand more about the specific aspects that are disappointing for you. Your feedback is valuable as we strive to improve the overall experience. Please reach out to us at Samsung Support so we can gather more details and assist you further. We’re here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
The best phone ever
on July 30, 2024
Posted by: Lizsam
[This review was collected as part of a promotion.] I had Z fold 3 and was good, but the Z fold 6 is really amazing in all. I never gonna have a normal phone. Recomed 100%
Value
5
Written by a customer while visiting Samsung US