Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 512GB F741U Unlocked - Crafted Black
Average customer rating
4.6
(3,361 Reviews)
Rating breakdown 3,361 reviews
5 Stars
2,598
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product.
(
544 out of
611)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 512GB F741U Unlocked - Crafted Black
Posted by: Greek geek
from Midwest
Expertise:Expert
Verified Purchase:Yes
Love this phone!! The seam is imperceptible, it's compact and full size at the same time. I'm really happy with the functionality as it's consistent but better.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, May 27, 2025
Hi there Greek geek,
Whether you’re a tech enthusiast or a casual user, the Galaxy Z Flip6 delivers the performance you need. Its compact design makes it easy to slip into your pocket, and the Flex Window allows you to quickly check notifications before returning the device to a convenient position. This phone perfectly blends simplicity and innovation, making it a standout choice. Thank you for your review and for choosing Samsung!
-Ty
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Whether you’re a tech enthusiast or a casual user, the Galaxy Z Flip6 delivers the performance you need. Its compact design makes it easy to slip into your pocket, and the Flex Window allows you to quickly check notifications before returning the device to a convenient position. This phone perfectly blends simplicity and innovation, making it a standout choice. Thank you for your review and for choosing Samsung!
-Ty
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Written by a customer while visiting Samsung US
Posted by: Lisa
from NYC
Expertise:Intermediate
Verified Purchase:Yes
Love my flip. I love the color and it's versatile style
Performance
5
Response from Samsung USBy R&R, January 3, 2025
Hi Lisa,
We are excited to share in your enthusiasm for your new Galaxy Z Flip6! We're thrilled that you're enjoying your device. Our goal was to bring a creative concept to our customers, and it's fantastic to know that you're loving it. Your appreciation means a lot to us, and we want to thank you for taking the time to express your excitement. We are grateful to have you as part of the Samsung community.
-Ty
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We are excited to share in your enthusiasm for your new Galaxy Z Flip6! We're thrilled that you're enjoying your device. Our goal was to bring a creative concept to our customers, and it's fantastic to know that you're loving it. Your appreciation means a lot to us, and we want to thank you for taking the time to express your excitement. We are grateful to have you as part of the Samsung community.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Myls
from San Diego CA
Expertise:Expert
Verified Purchase:Yes
This is my 4th Samsung flip phone. It cracks in the middle of the screen before the end of year. Now, my new 1 month old Samsung flip phone ONLY charges up to 80% max! Why??
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
5
Value
3
Response from Samsung USBy R&R, January 3, 2025
Hello Myls,
Thank you for reaching out and sharing your experience with your Galaxy Z Flip6. We're pleased to inform you that one of the benefits of owning a Z Series phone is that you are automatically enrolled in the Galaxy Z Assurance program. This program offers a range of wonderful features, including discounts on screen repairs.
In addition to the Galaxy Z Assurance, we have partnered with uBreakiFix as an authorized repair location for Samsung devices. With over 600 locations across the U.S., you'll find a store nearby where you can take your phone for repairs.
Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Furthermore, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
If you need more information, please don't hesitate to reach out to our Samsung Support Team for further assistance. We look forward to hearing from you.
Thank you for being a loyal Samsung customer.
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Care+
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
-Ty
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Thank you for reaching out and sharing your experience with your Galaxy Z Flip6. We're pleased to inform you that one of the benefits of owning a Z Series phone is that you are automatically enrolled in the Galaxy Z Assurance program. This program offers a range of wonderful features, including discounts on screen repairs.
In addition to the Galaxy Z Assurance, we have partnered with uBreakiFix as an authorized repair location for Samsung devices. With over 600 locations across the U.S., you'll find a store nearby where you can take your phone for repairs.
Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Furthermore, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
If you need more information, please don't hesitate to reach out to our Samsung Support Team for further assistance. We look forward to hearing from you.
Thank you for being a loyal Samsung customer.
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Care+
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
-Ty
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Written by a customer while visiting Samsung US
Posted by: Lhso
from Indianapolis, IN
Expertise:Intermediate
Verified Purchase:Yes
Fantastic!!! Absolutely have no words to describe it, its definitely worth it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R, January 3, 2025
Hello Lhso,
We are thrilled that you are enjoying your Galaxy Z Flip6! Our goal was to continue the movement of innovation and bring it to you. We hope you're loving the improved display and longer-lasting battery. We aimed to think outside the box with this device, and we’re glad you are benefiting from it. Thank you for being a part of the Samsung team!
-Ty
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We are thrilled that you are enjoying your Galaxy Z Flip6! Our goal was to continue the movement of innovation and bring it to you. We hope you're loving the improved display and longer-lasting battery. We aimed to think outside the box with this device, and we’re glad you are benefiting from it. Thank you for being a part of the Samsung team!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: MSV6
from CA
Expertise:Intermediate
Verified Purchase:Yes
I've gone from the Flip 3 to 5 to the 6 and they continue to improve. I've had no issues with any of them. Loving the new front screen features. Runs smooth, Bluetooth connection is wider? Distance. Long battery life. Screen heating is minimal and that's when I'm charging, running GPS, music and Hotspot at the same time. Helps to leave it unfolded. Overall, great phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Somya
Verified Purchase:Yes
Everything is working well, but battery is draining pretty fast.
And it's like just a month i have bought this phone.
And it's like just a month i have bought this phone.
Response from Samsung USBy R&R Team, January 6, 2025
Thank you for sharing your experience with the Galaxy Z Flip6, Somya! We're glad to hear that you're enjoying many of its features. However, we understand your concerns about the battery life, especially after just one month of use. The Galaxy Z Flip6 has a non-removable battery with a capacity of 4000 mAh. It offers up to 19 hours of internet usage time on LTE and up to 20 hours on Wi-Fi. Additionally, you can expect up to 68 hours of audio playback time and up to 23 hours of video playback time when using wireless functionality. To help improve your battery performance, we recommend a few helpful steps. First, check your app usage by going to Settings > Battery and device care > Battery > App power management, which will show you which apps are consuming the most power. You might consider restricting background activity for those apps. Additionally, enabling Power Saving Mode under Settings > Battery and Device Care> Battery can extend your battery life, especially in critical moments. Adjusting your display settings, such as lowering the brightness or using adaptive brightness found in Settings > Display, can also make a significant difference. Lastly, ensure that your device is updated to the latest software by checking Settings > Software update, as updates can bring optimizations that improve battery performance. Check out the links attached for additional options to help optimize your phone's battery performance. If you continue to experience this, please don’t hesitate to reach out to us at Samsung Support for additional assistance. We’re here to help you get the most out of your Galaxy Z Flip6! -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
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https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
2
Cool phone; bad reception compared to old phone
on January 4, 2025
Posted by: Chris
from Santa barbara CA
Expertise:Expert
Verified Purchase:Yes
I had the s23+ before this and had no problem with cell reception in my area. It's odd I barely get signal with this phone now. Not sure if it's because of the hardware or not.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy R&R, January 7, 2025
Hi Chris,
Thank you for sharing your experience about your reception on your new Galaxy Z Flip6. If your Galaxy phone is experiencing low or no signal at all, you may be unable to connect to the internet, and your ability to make or receive phone calls may be limited.
There could be several reasons for this to be happening, and some simple troubleshooting steps may help. First, verify your account and services. Ensure your account is active and that you haven't reached any usage limits. If you have recently made changes to your service, such as switching carriers or upgrading your plan or phone, please contact your carrier to confirm that everything is correct on their end.
We will provide a link to an article that includes more details on other methods you can try to improve your reception like reseting your phone, or checking your setting and ann new accessories you may be using with your device. If you would like further assistance, we are always here to help. Please feel free to reach out to one of our knowledgeable members of the Samsung Support Team via phone or chat.
Thank you for your feedback, and thank you for being a part of the Samsung team.
Samsung phone has poor signal and cannot use data or make calls
-Ty
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Thank you for sharing your experience about your reception on your new Galaxy Z Flip6. If your Galaxy phone is experiencing low or no signal at all, you may be unable to connect to the internet, and your ability to make or receive phone calls may be limited.
There could be several reasons for this to be happening, and some simple troubleshooting steps may help. First, verify your account and services. Ensure your account is active and that you haven't reached any usage limits. If you have recently made changes to your service, such as switching carriers or upgrading your plan or phone, please contact your carrier to confirm that everything is correct on their end.
We will provide a link to an article that includes more details on other methods you can try to improve your reception like reseting your phone, or checking your setting and ann new accessories you may be using with your device. If you would like further assistance, we are always here to help. Please feel free to reach out to one of our knowledgeable members of the Samsung Support Team via phone or chat.
Thank you for your feedback, and thank you for being a part of the Samsung team.
Samsung phone has poor signal and cannot use data or make calls
-Ty
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Written by a customer while visiting Samsung US
Posted by: Lanjim
from Rockies
Expertise:Expert
Verified Purchase:Yes
The best version to date. Better in every way. Some additional camera zoom would be appreciated.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US