Ordering my new bed was a very simple process. I was a bit skeptical because it is the first bed I have purchased online. The delivery process was a bit disappointing as everything came in at different times. Setting up the bed was very easy, just as the video described. The frames are heavy, but we got the split king and so that made it easier. I love the features of the split king, i.e. massage, individual remotes, and under-bed light. Because I wanted a firm mattress, I opted for the lowest in price as it was described to be the firmest. Thus far, the mattress is very comfortable. My husband says he sleeps better and feels better when getting up in the morning. I definitely think it's a keeper.
I feel like the ghost protector subtracts from the cooling experience, but it also protects the bed and increases longevity so it's a decent trade off.
I can still feel it (mattress seems to bounce or move) when hubby turns over on his side; I kind of wish it were a little softer for my side sleeping and he wishes it was a little firmer/more supportive but I’m definitely sleeping better than on our old mattress!