My spouse & I received our GhostBed about a month ago. Prior to purchase, we were experiencing extreme body paid upon waking up, mainly our backs. I cannot believe the difference GhostBed has been in our physical health. I absolutely recommend this bed! Great price, fast shipping.
It took about ten nights to get used to the mattress going from an eleven year old pillow top but now we love it , we will and have recommended it to friends and family
My body is practically a heater, and this mattress is awesome, except for the fast that it doesn't breathe enough for me to lose some heat. makes me a bit sweaty.
Here's the deal. My mattress I had was my wife's from when she was like 16... Ya, think about how comfortable that thing was. Is the ghost bed comfortable? Yes, compared to my old mattress a sack of potatoes was more comfortable. That doesn't mean I am saying the GhostBed feels like a sack of potatoes, far from it. It supports you in all the right places. My morning back pain has certainly gone away since sleeping on this bed. HOWEVER, it is harder than I would like. I have been sleeping on it for a bit longer than a month so I had to give it at least time to "break-in." It has gotten better after the break-in period but it still on the firmer side than my wife and I would like. Putting it into perspective for some, I am 30 years old, 6ft and 195lbs. Will I keep this? Probably, yes. But I think it is more of not wanting to go through the hassle of returning it and finding another mattress.
As for the quality, I think it is great. It is very well made with no odors when you first open it. Shipping was fast and the entire ordering process easy. I have not had to deal with customer service so I could not tell you if it is good or bad. It is in the middle of the price range from the "mail mattresses" and I think worth it if you enjoy a slightly firmer mattress. I have not tried out any of their competitors mattresses to compare so I cannot tell you if any are personally more comfortable. I still have about 70 days to return it so that's reassuring. Do your research and don't rule this out entirely. 3 stars