The order process was a lengthy ordeal to say the least, took several tries and speaking with a couple customer service reps, who were helpful and nice. The first night, after waiting over 24 hours for it to fluff to fullness,was a nightmare. I was hoping this would be the bed of my dreams, but turns out it's been a nightmare. I hope after over a month long haunting that the return will not be a nightmare as well. I am sorely disappointed. Not a mattress for a couple, unless you love sleeping inside the mattress and climbing out of it. It was firm but sinks in after an hour of so. It is heat sensitivie and losses the firmness. I hope others have a much better experience.
These guys make it SO easy to buy, receive, and set up the mattress. It was a breeze, and even the packaging was easy to get rid of.
I've been sleeping on the GhostBed for about a month now, and I am pretty sure I don't move in my sleep at all. Haven't figured out a way to test for it yet (stay tuned), but I am having lots of dreams now and I feel like even nights I only get 5 hours are productive.
I will say, however, that I get too warm on this bed. I know the majority of people do not, but for some reason, there are many nights I wake up warm (comparable PJs and everything). This wasn't an issue for me on my old spring mattress, so I know it's new to this bed.
I have had Ghost Bed for about a month now. The buying process, delivery, and setup were so easy! I am still getting used to the bed and not sleeping as well as I had hoped. I am determined to give it the full 100 days before I say no to it though. It is a little firmer than I had anticipated but the pillows are AMAZING.
I ordered a queen size GhostBed and it is smaller than the dimensions stated in every direction. The length and width are both 1-2 inches short and the depth is 1 inch to small. I ordered a queen and basically got something in between a full and a queen that is too small for my girlfriend and I. When I told GhostBed about this issue they said that variances in size were normal and wouldn't do anything about it. (Even though I contacted first week) How dumb that they can get away with this. A big deciding factor for me to go with this brand was the size and extra depth they talk about, however it is false advertisement.
We bought this mattress about a month ago, after looking at a lot of various review sites and assessing different mattresses (we'd also tried out a tempur-pedic in a furniture store at one point). We decided on GhostBed due to a few factors - value for the price, warranty, trial period, and firmness of the mattress. While this isn't the cheapest mattress out there, I felt it was the best overall value. The 20 year warranty is excellent. Be aware that after 10 years you have to pay a percentage of the cost of a new mattress, which increases each year up to year 20, but that's still a whole lot better than just having to buy a new mattress outright after year 10. I also wanted the long trial period, since these mattresses can take awhile to fully break in. And the firmness was important, since the firmest it'll ever be is when it's brand new. I wanted to start off on the firmer side and let it soften up, rather than start off perfect and have it end up too soft.
All that being said, we love this mattress. The first couple nights were a little sore, but after that it was great. When I first opened the shrink wrap there was a slight smell, but only noticeable if I put my nose right on the mattress. Once I got sheets on it, we haven't noticed any odor. The mattress is comfortable in just about any position, and it's neither too bouncy nor too soft.
I've got no complaints or regrets about buying this mattress, and someday when we have the cash to replace our old (and very infrequently used) guest room mattress I'm going to want another GhostBed.