Buying process was very easy. Everyone was helpful. Because the mattress is for guests, not enough time has elapsed to determine how everyone likes it thus far. It appears comfortable.
So far so good my mattress did have the smell for a while but its not very noticeable now. Delivery was very fast 2 days. I have tracked my sleep before when on a standard spring mattress via Fitbit. I am used to only getting 5 to 6 hours a night when I worked 12hr night shifts. I am now working 10hr day shift and with this mattress I can 8 to 9 hours with consistency. Call it what you will but I'll take it.
The purchasing process was very simple. Although there was a hiccup in the beginning with my address, overall the experience was a positive one. The bed is firmer than what you would expect in the beginning and takes a little time to really break in but it is super comfortable. Before the purchase I would wake up several times a night extremely hot which led to exhaustion the next day. This bed miraculously seems to wick heat and moisture away!