Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Icyblue
Average customer rating
4.7
(4,527 Reviews)
Rating breakdown 4,527 reviews
5 Stars
3,572
4 Stars
723
3 Stars
156
2 Stars
35
1 Star
41
87%of customers recommend this product.
(
139 out of
159)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Icyblue
Customer Rating
4
Overall Solid Phone
on April 13, 2026
Posted by: Lindsertort
[This review was collected as part of a promotion.] I primarily use my phone for texting family, making phone calls, looking up directions etc. I'm not a huge gamer and I don't watch a ton of videos, but i do like how fast the phone functions, the screens brightness and adjustability, the battery life, overall a really solid phone. Battery life is a big deal to me, and with this phone I always knew I would never run out which is great. In general, I would give this phone a 9/10. I'm not sure how i like "Galaxy AI", I haven't had a chance to use it but I'm wary of AI and hope that Samsung has safeguards in place to protect their customers.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best phone I have ever owned!
on April 13, 2026
Posted by: Jodette
[This review was collected as part of a promotion.] I recommend my Samsung s23 to anyone who will listen. Without a doubt this is the best phone I have ever owned. I have cracked or did water damage to every phone I have ever owned. I have dropped this in water and dropped it on concrete numerous times not one scratch or water damage. The features are also awesome Galaxy AI is so easy to use. I 1,000 recommend this device to anyone it's so simple to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I really love this phone, I love its features!
on April 13, 2026
Posted by: LOVE2seeit
[This review was collected as part of a promotion.] I really love this phone! Im obsessed with its features! My favorite one is my wallpaper! I can put my favorite vidoe on my lock screen and always see it when I turn my phone on! Ive never had this feature so its super cool! I cant imagine not having it! I also love the AI assistance I can ask it anything from numbers to fashion and it does the trick perfectly! Love this phone!! I highly recommend it to anyone searching for a new phone! You should totally switch! Very high speed and long battery life!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This Phone is a beast!
on April 13, 2026
Posted by: SamsungFanTKK
[This review was collected as part of a promotion.] This phone, has a lot to offer, I heard alot of great reviews about it from popular phone review YouTubers like Tim Schofield, and wade with tech daily, so had to buy one myself, and they were not wrong!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on April 13, 2026
Posted by: Happy2026
[This review was collected as part of a promotion.] I have had Samsung phones since the Galaxy S7 and this has to be my least favorite phone. It comes loaded with to much spam and unnecessary apps. I didn't know the phone had Galaxy AI. I will start trying to learn more about it. My last phone was the Samsung Galaxy S21 +. I feel it is a better phone. I don't like the size of the phone, but that was my mistake. We should have purchased at least three S25 +. Overall, the Samsung Galaxy S25 is a reliable phone. My next purchase I will be more aware of the size of the phone.
Value
3
Response from Samsung USBy R&R Team, April 16, 2026
Hi there Happy2026, we appreciate your feedback on your Samsung Galaxy S25. We are pleased to hear that you are overall happy with the usage of your device, and find it reliable for your usage. We have provided a link to the complete manual to help you with the features of Galaxy AI available on your device, as well as disable any features you are not interested in using on your device. We have also provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful product
on April 13, 2026
Posted by: Pickle1
[This review was collected as part of a promotion.] I love to multi task. Rhe power of this phones memory is phenomenal. The camera is fantastic.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product is so easy-to-use use
on April 13, 2026
Posted by: LoveMyPhone26
[This review was collected as part of a promotion.] The phones AI is so easy and awesome to use and I love my phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Solid look, maybe a Lil bigger
on April 13, 2026
Posted by: GamingBuff
[This review was collected as part of a promotion.] Galaxy AI is standard, but it could do with additional internal storage space accessible to the user as advertising 128gb but only allowing access 80% of that feels misleading
Value
3
Response from Samsung USBy R&R Team, April 16, 2026
Hey GamingBuff, thank you for sharing your thoughts about your Samsung Galaxy S25. We know how confusing it can be when your device does not seem to meet the advertised settings. The storage listed for your device is what comes pre-installed on the device, however there is also the software downloaded on to your device that does take up space. We have provided a link to the Samsung Support Team to assist you if you need additional storage space on your device, or you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US