Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Icyblue
Average customer rating
4.7
(4,533 Reviews)
Rating breakdown 4,533 reviews
5 Stars
3,577
4 Stars
724
3 Stars
156
2 Stars
35
1 Star
41
87%of customers recommend this product.
(
139 out of
159)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Icyblue
Customer Rating
5
This product is Amazing 👏
on March 30, 2026
Posted by: Prestor
[This review was collected as part of a promotion.] I’ve been using the Galaxy S25 daily, and honestly it’s one of the most complete smartphones I’ve owned. The performance is extremely smooth, apps open instantly, and multitasking feels effortless even with heavy usage.
What really stands out is Galaxy AI — it actually feels useful, not just a gimmick. Features like AI-powered text suggestions, smart photo editing, and real-time assistance save time every day and make the phone feel smarter the more I use it.
The camera is another highlight. Photos come out sharp with great dynamic range, and low-light performance is impressive. I also like how AI enhances images without making them look overprocessed.
Battery life easily gets me through a full day, even with work, streaming, and navigation. The display is bright, smooth, and just looks premium.
Overall, the Galaxy S25 feels like a perfect balance of power, intelligence, and everyday usability. Samsung really nailed it this time.
What really stands out is Galaxy AI — it actually feels useful, not just a gimmick. Features like AI-powered text suggestions, smart photo editing, and real-time assistance save time every day and make the phone feel smarter the more I use it.
The camera is another highlight. Photos come out sharp with great dynamic range, and low-light performance is impressive. I also like how AI enhances images without making them look overprocessed.
Battery life easily gets me through a full day, even with work, streaming, and navigation. The display is bright, smooth, and just looks premium.
Overall, the Galaxy S25 feels like a perfect balance of power, intelligence, and everyday usability. Samsung really nailed it this time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The quick snapdragon operating system is fast and
on March 30, 2026
Posted by: Wonderwoman77
[This review was collected as part of a promotion.] Love the option to be able to use AI in pictures. Especially with memories of lost loved ones. My ex husband past away and AI made it real again making the memories even better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I'm still on the fence...
on March 30, 2026
Posted by: ViudaNegra87
[This review was collected as part of a promotion.] For some reason, as I'm using an app, it will just close on it's own. It also becomes glitchy when im scrolling thru apps or the internet.
Also, I'm not sure if it's the phone or the service, but I drop a lot of calls. The provider states it isn't them.
Value
3
Response from Samsung USBy R&R Team, April 2, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S25. We understand how important your phone is to you every day, and we would love to help you maximize your experience, and troubleshoot the frustrations you mention experiencing with your device. We have provided links to troubleshooting guides to help you adjust the refresh rate for enhanced speeds, and the apps not operating as intended. We have also shared a links to articles to help you with the connection to your carrier with your calls. We have lastly, provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing brand to own
on March 30, 2026
Posted by: Xzandra
[This review was collected as part of a promotion.] I'm so pleased with this device! I've always had a fondness for this brand and their signature camera aesthetics. They certainly know how to build phones that are both robust and simple to maintain. It's a real pleasure to use a product that lives up to expectations so well. I'm thoroughly enjoying my experience with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great cellphone. Does everything is need it to do.
on March 30, 2026
Posted by: Oldman65
[This review was collected as part of a promotion.] The S25 and Galaxy Ai. Are great and very helpful features. Especially in this modern technology world.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like the size and the camera
on March 30, 2026
Posted by: Love4phones
[This review was collected as part of a promotion.] I am happy with the size. Love AI feature
Love how the alarm tells me headlines
Love how the alarm tells me headlines
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Too slim to fit in both hands.
on March 30, 2026
Posted by: Gooberz
[This review was collected as part of a promotion.] Haven't used the Galaxy AI, as I use another app.
I had NOTE 10, lived the size and shape(edge) but, the glass om screen would ghost write... so was forced to get this other Samsung S25. I like it. But it is too skinny. I have small hands and the phone doesn't fit when holding bith hands. Hands over lap and the keyboard isnt wide enough so I make excessive text spelling mistakes. Honestly hate this and wish I didnt get this model.
I gove 3 stars only because its op system
I had NOTE 10, lived the size and shape(edge) but, the glass om screen would ghost write... so was forced to get this other Samsung S25. I like it. But it is too skinny. I have small hands and the phone doesn't fit when holding bith hands. Hands over lap and the keyboard isnt wide enough so I make excessive text spelling mistakes. Honestly hate this and wish I didnt get this model.
I gove 3 stars only because its op system
Value
3
Response from Samsung USBy R&R Team, April 2, 2026
Hey Gooberz, thank you for your feedback on your Samsung Galaxy S25. We understand our customers have a range of different wants and needs from their chosen device, and how frustrating it can be when your new device is not aligning to your needs or meeting your expectations. We have provided a link to the complete manual for your device to help you adjust the keyboard settings to make typing easier with your device. We have also provided a link to the Samsung Support Team to assist you further any time you have questions, or experience any thing out of the ordinary with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3
Very disappointed
on March 30, 2026
Posted by: Kirb78
[This review was collected as part of a promotion.] I was very disappointed in my Galaxy s25 I use this phone everyday at home and at work I'm an electrician so I may be a little rough on the phone but no more than your average person. In less than 6 months I've been through two screens on this phone the second one being busted with a screen protector on it and also messing up the actual display of the phone and now has a white line across it the phone wasn't dropped an excessive amount of times has a good case on it still I've been through two screens in less than 6 months. The camera is also very disappointing as it does not have a very clear picture or does it have the features that I've had in previous phones all in all I give this a three star review out of five not recommend the s25
Value
3
Response from Samsung USBy R&R Team, April 2, 2026
Hi Kirb78, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We understand how disappointing it can be when your device is not meeting your expectations in functionality or durability. We have provided a link to a troubleshooting guide to help you troubleshoot the blurry photos you mention experiencing with your device. We have also shared a link to an article to help you with the different settings and features for your camera for the best possible photos and videos. Lastly, we have provided a link to the Samsung Support Team to assist you with the display of your device, and answer any questions you may have during your usage. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US