Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Icyblue
Average customer rating
4.7
(4,533 Reviews)
Rating breakdown 4,533 reviews
5 Stars
3,577
4 Stars
724
3 Stars
156
2 Stars
35
1 Star
41
87%of customers recommend this product.
(
139 out of
159)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Icyblue
Customer Rating
5
This phone is amazing
on March 26, 2026
Posted by: Thisamaz8ng
[This review was collected as part of a promotion.] The galaxy AI is amazing it has all the answers I need to know it responds quickly
Whenever I want to game this phone has me covered and the alarm always wakes me up for work I love the mode feature
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy.
on March 26, 2026
Posted by: Love333eee
[This review was collected as part of a promotion.] Alot of freeing and restarting :( i spend way to much time waiting
Value
3
Response from Samsung USBy R&R Team, March 26, 2026
Hey Love333eee, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how valuable the uninterrupted usage of your device is to you, and how frustrating it can be to experience the freezing. We have provided links to a few articles to help you adjust the refresh rate of your device to maximize the speed, and to an article to help you troubleshoot the freezing and crashing you mention experiencing. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great! Live the smoothness
on March 26, 2026
Posted by: JustAnOrdinaryWoman
[This review was collected as part of a promotion.] I like having Galaxy AI at my fingertips. It come in handy when im searching for specifics on anything.
I use my device for streaming videos, paying bills, work schedules, tracking packages, and so much more.
I like have the ability to set reminders for everything. I work 2 jobs and I set alarms throughout the day for various tasks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pleasantly Surprised
on March 26, 2026
Posted by: 19ford46
[This review was collected as part of a promotion.] I recently had to get a new Galaxy as my prior Galaxy S22 Ultra met with a fatal accident.
Transfer to this GalaxyS25 has been much smoother than I anticipated. Being a member of the Samsung community, was an asset. Almost everything was retrieved, even with a dead, beyond repair phone.
This is my 3rd Samsung phone.
Thank you for a reliable product.
Transfer to this GalaxyS25 has been much smoother than I anticipated. Being a member of the Samsung community, was an asset. Almost everything was retrieved, even with a dead, beyond repair phone.
This is my 3rd Samsung phone.
Thank you for a reliable product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best purchase phone
on March 26, 2026
Posted by: Love2shoptoo
[This review was collected as part of a promotion.] Comes with multiple apps. Very good AI voice commands. Picture quality is very good. Overall I would give it a 9 out of 10.
The screenshot could be a little better. I find myself using the voice commands more to that.
Would like to a more affordable price tag on them.
The screenshot could be a little better. I find myself using the voice commands more to that.
Would like to a more affordable price tag on them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone was givin to me for Christmas
on March 26, 2026
Posted by: Olivertrev202020
[This review was collected as part of a promotion.] This phone was givin to me for Christmas as an upgrade from my s20 and I have to say, it has out performed any other phone ive had, I have had little to no issues with this phone and products like this are why I buy galaxy products. Exceptionally exceptional 👏
Also Galaxy AI is wonderful.
Also Galaxy AI is wonderful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the pictures
on March 27, 2026
Posted by: LovetheLord
[This review was collected as part of a promotion.] I never used the Galaxy AI. I enjoy how the pictures come out there not blurry. I need to upgrade to a faster phone but this also has a lot on the memory so you can store a lot on the phone. Overall a great phone for the price.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
ipod touch with delusions of cellphone
on March 27, 2026
Posted by: AMTHNM014
[This review was collected as part of a promotion.] This device is fine overall, I enjoy it, but I must say the Galaxy Ai features leave alot to be desired. I would enjoy it more if there was focus placed on implementing more locally proccessed systems and features. Hardware wise its a solid little tank, and feels much like the older ipod touch line, with better build materials, and obviously OneUI instead of IOS. The lack of a headphone jack is expected however I feel if it had one, it would also be a great candidate as a daily life mini hifi player
As it stands, solid dingus phone, literally nothing special beyond the samsung standard fair of connectivity, very much so the exact same phone as the galaxy s22 base, with a larger battery, the same cameras, and a bigger battery, with a new generation chipset. 3.5/5, it sure is a phone.
Value
4
Written by a customer while visiting Samsung US