Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Icyblue
Average customer rating
4.7
(4,536 Reviews)
Rating breakdown 4,536 reviews
5 Stars
3,580
4 Stars
724
3 Stars
156
2 Stars
35
1 Star
41
87%of customers recommend this product.
(
139 out of
159)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Icyblue
Customer Rating
3
Phone often freezes and has to be turned off.
on November 10, 2025
Posted by: Nala66
[This review was collected as part of a promotion.] AI works well so far. Good quality of images and videos.
Value
3
Response from Samsung USBy R&R Team, November 11, 2025
Hi there Nala66, thank you for your feedback on your Samsung Galaxy S25. We are happy to hear that you are pleased with the enhanced features of Galaxy AI, and that you are enjoying capturing amazing photos and videos with your device. We have provided a link to a troubleshooting guide to help you with the freezing you mention experiencing with your phone. We have also shared a link to the Samsung Support Team to assist you if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great quality
on November 10, 2025
Posted by: jaimec
[This review was collected as part of a promotion.] Nice product super fast to do mi task the IA super easy to use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product!!!
on November 10, 2025
Posted by: TonyP123
[This review was collected as part of a promotion.] The Samsung S25 is impressive—sleek design, ultra-bright display, and lightning-fast performance. The camera captures stunning detail even in low light, and the battery easily lasts a full day. AI features make everyday tasks smoother, and the build quality feels premium. However, it’s pricey, and some features feel incremental from the S24. Overall, a powerful, polished flagship that’s great for photography and multitasking.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on November 10, 2025
Posted by: Slochef
[This review was collected as part of a promotion.] Good phone so far. Good picture of food, battery life is good. I stream music and use Instagram alot
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features on this device.
on November 10, 2025
Posted by: debido
[This review was collected as part of a promotion.] This phone does everything a phone, tablet and laptop can do all rolled into one device. I am still amazed on a weekly basis at what I discover to be able to do with my device. I just love it with its AI and all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on November 10, 2025
Posted by: MissRiece
[This review was collected as part of a promotion.] I have been obsessed with Samsung since 2008 preferably the cellphones. The phone i have now is the Samsung s25 in the mint color. I love my phone the camera is beyond excellent. I love the features its has bixby, galaxy AI this phone is the best
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
AI and battery suck!
on November 11, 2025
Posted by: AIsucks
[This review was collected as part of a promotion.] I swear ever since the galaxy AI was installed on the update nothing but glitches nothing but interrupting the music playing by going to another window ad. Closing the window doesnt help either.
I highly recommend getting the ultra galaxy or the edge vrs the original Galaxy for battery and other features are missing on the original.
I highly recommend getting the ultra galaxy or the edge vrs the original Galaxy for battery and other features are missing on the original.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great product 👌
on November 11, 2025
Posted by: Angelwatcher
[This review was collected as part of a promotion.] Has all the features that I loved in my old phone plus new one that make this phone so easy to use. Love the AI feature.
Value
5
Written by a customer while visiting Samsung US