Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Icyblue
Average customer rating
4.7
(5,432 Reviews)
Rating breakdown 5,432 reviews
5 Stars
4,266
4 Stars
907
3 Stars
186
2 Stars
39
1 Star
34
84%of customers recommend this product.
(
74 out of
88)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Icyblue
Posted by: Kath
from Wisconsin
Expertise:Expert
Verified Purchase:Yes
The S25 is very frustrating due to the messaging changes, and settings and apps the user cannot control. Wish I had my S22 back.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, November 6, 2025
Hey there Kath, thank you for your feedback on your Samsung Galaxy S25. We know how frustrating it can be when software updates have been made that change the functionality from your previous device. We have provided a link to the complete manual for your device to help you best align the settings to your preferences, and help you discover all of the capabilities of your phone. We have also shared a link to the Samsung Support Team if you prefer direct assistance through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone i've ever owned.
on November 5, 2025
Posted by: Buckeyeman55
[This review was collected as part of a promotion.] I absolutely love my Galaxy S-25 5G i've never owned a S-Series device before always going with the best midrange device as possible, like my A-54 5G and always thought that people were wasting money on getting a feature device, but after owning my S-25 I am blown away with how much faster the processor is, and how much better the camera system is. And now with the adaptation of AI put in with the S-25 5G i realized just what a mistake i have always assumed was the best decision for my lifestyle. Because with the adaptation of AI you can get help, and answers from getting into the best sleeping patterns to just someone to about life's everyday questions that are so precise usually that it really is just like having your very own personal assistant, and life coach lol. But the viewing of 4k shows is really amazing. I love watching my videos and television on my S-25 as much as i do while watching at home. So kudos to you Samsung, you one me over with this phone, and I don't believe i'll be going back to an S-Series device ever again.
Value
5
Response from Samsung USBy R&R Team, November 5, 2025
Hi there Buckeyeman55, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are thrilled to hear that you are having such a great experience with your upgraded device, and that you are having such a fun time exploring all of the amazing capabilities of this phone. Please, reach out to us again in the future if you ever have questions, or want to provide further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
S25 satalite feature
on November 4, 2025
Posted by: Raptor
[This review was collected as part of a promotion.] Ability to not lose connection via satalite easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'm Samsung loyal!!!
on November 4, 2025
Posted by: TxSun70
[This review was collected as part of a promotion.] Samsung products have always been amazing for me. They're long lasting, tough and have never failed me.
I will always choose Samsung over any device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is okay, but is too slippery in hand.
on November 3, 2025
Posted by: Etanol
[This review was collected as part of a promotion.] Its much too slippery to hold for any streaming or photography. It broke the first hour i had it, in my hand, in my truck, which is at least carpeted. Alas. 2 and a half feet before sadness.
Value
3
Response from Samsung USBy R&R Team, November 4, 2025
Hey Etanol, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know how important the durability of your device is to you every day, and we would love to help you with the experience you mention with your device. We do recommend protective cases on all device to help prevent damage from any accidental bumps and drops that will happen during usage. We have provided a link to the Samsung Support Team to assist you with repair options, and answer any questions you may have about case options we have available. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s25
on November 3, 2025
Posted by: Beebop
[This review was collected as part of a promotion.] Love the camera and battery lasts all day. The phone is fast and smooth. Good size screen and like that they got rid of the curved screen edges like the s10 , the screen always got broke on that phone. Everything is great with the s25. I like that it has new tech like AI. I just wish they kept the memory card slot
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My phone is great
on November 3, 2025
Posted by: Bubba187
[This review was collected as part of a promotion.] Everything is working fine with my phone and Galaxy AI is great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 pros and cons
on November 2, 2025
Posted by: Bamabladez84
[This review was collected as part of a promotion.] Im a lifelong GalaxyS/ Note user. With the upgrades to now one ui Samsung has perfected the user experience. Ai has been a great addition. My only complaint and suggestion for Samsung is to create the perfect phone by making a Smaller Ultra. I recently switched to the regular S25 due to the Ultra size. Users always add a case which makes the phone so inconvenient. But I have missed the Ultra cameras. A phone is like a wallet nowadays. The Ultra size just doesn't fit in half of my pants. Not to mention one hand use is almost impossible for average hands. Please Samsung give us a 6.3 6.4 Flagship with the best cameras. We dont need tablets in our pockets.
Value
4
Written by a customer while visiting Samsung US