Hello Chris12345. We are sorry to hear you are unhappy with our return policy. Returns are costly for companies. Every returned product must be mailed, sorted, and re-stocked, which adds to the cost. Greenworks, only accept returns and refunds for new and unused products, in original packaging and we do clearly advise on our return page our full refund policy as well as FAQ' for our customers to check out! This information can be viewed by all customers prior to purchase. To view Greenworks Return and order cancelation policy click the link HERE: https://www.greenworkstools.com/pages/return-policy. We will continue to work on our return policy but note that we offer what many other companies of our status offers for returns. We do our best to always try and stay competitive with pricing for returns. Thank you for your understanding. Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.