Customer reviews from greenworkstools.com
Greenworks - 82V 16" (1.5kW) Brushless Prosumer Cordless String Trimmer, 2.5Ah Battery and Dual Port Charger Included - Green
Average customer rating
4.5
(559 Reviews)
Rating breakdown 559 reviews
5 Stars
399
4 Stars
92
3 Stars
22
2 Stars
13
1 Star
33
92%of customers recommend this product.
(
420 out of
456)
Customer Reviews for Greenworks - 82V 16" (1.5kW) Brushless Prosumer Cordless String Trimmer, 2.5Ah Battery and Dual Port Charger Included - Green
Posted by: Anonymous
from Lake City, Michigan
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] works Great. I don't know why I waited so long to purchase.
Pros: Easy to Use, Quiet, Environmentally Safe, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Non inclusive of women/small people-heavy/awkward
on September 9, 2024
Posted by: Janet25
Gender:Female
Sooooo heavy & it’s taller than I am. Not easy to use. If you are a 5’4” woman, don’t but this. Arg! You have to restring it by hand every time it runs out. My hands are too small to even reach both sides of the buttons.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 10, 2024
Hello Janet25.
Thank you for sharing your post and picture. We understand you did not like the weight and bulk of the unit. We do offer smaller tools in our 40v and 24v line that may be more suitable for your needs. Whatever your tool needs are we would be happy to direct you to a line that better suits your needs. For any further inquiries or assistance, please do not hesitate to contact us through chat direct on www.greenworkstools.com or by phone at 1-888-909-6757. We're happy to help.
Thank you for sharing your post and picture. We understand you did not like the weight and bulk of the unit. We do offer smaller tools in our 40v and 24v line that may be more suitable for your needs. Whatever your tool needs are we would be happy to direct you to a line that better suits your needs. For any further inquiries or assistance, please do not hesitate to contact us through chat direct on www.greenworkstools.com or by phone at 1-888-909-6757. We're happy to help.
Written by a customer while visiting greenworkstools.com
Posted by: B Barker
Gender:Male
Verified Purchase:Yes
Battery was STUCK in trimmer after first use. Horrible design. I have 3 other greenworks tools including a different trimmer and this is simply an expensive FAIL.
Pros: Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 9, 2024
Hello B Barker.
We are sorry to hear of your experience with the battery. To remove the battery from the trimmer, you will locate the release button near the battery compartment and press and hold the button down. This will eject the battery from the lock position, and you can remove it from the unit.
Here's a video to a different model but the battery removal feature is the same (https://youtu.be/KGjb1FJr0pE?t=221).
Should you have any other questions, please do not hesitate to contact us directly through Live chat on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS) to speak with a live agent.
We are sorry to hear of your experience with the battery. To remove the battery from the trimmer, you will locate the release button near the battery compartment and press and hold the button down. This will eject the battery from the lock position, and you can remove it from the unit.
Here's a video to a different model but the battery removal feature is the same (https://youtu.be/KGjb1FJr0pE?t=221).
Should you have any other questions, please do not hesitate to contact us directly through Live chat on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS) to speak with a live agent.
Written by a customer while visiting greenworkstools.com
Posted by: Charlie M A
from Somerset, New Jersey
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is very easy to use very strong and cuts a very nice path. The price was fantastic cause it was renewed.
Pros: Cost-Saver, Easy to Use, Durable, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very impressive with power and balance of handle.Get a long run time on ine charge.Had a 60volt which was good but 82 volt is a beast.
Pros: Convenient, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Disappointed
on September 6, 2024
Posted by: Schreib
[This review was collected as part of a promotion.] Bought this on-line. Easy to buy. Not so great to use. Switching from wack to edge requires several steps to get the angle just right. The biggest problem was when the string gets stuck (it always does). There is no release button so you can just pull more string. You have to take the whole spool out and then reassemble. Mine got stuck about every 30 seconds in edge mode. A real pain. My Ryobi was much better in that regard, however the lever kept getting stuck. Gonna try another brand or hire a lawn service.
Response from greenworkstools.comBy Greenworks, September 9, 2024
Hello Schreib.
Thank you for reaching out to us. We are sorry to hear of your experience. Often when the trimmer line will not advance, it is due to one of the following possibilities
1. The motor shaft or trimmer head is bound with grass -> Stop the trimmer, unplug the trimmer, and remove the grass.
2. Spool is dirty.
3. Line is tangled in the spool -> Unplug the trimmer, remove the line from the spool, and rewind.
We have also shared a useful video showing the trimmer in use. (https://youtu.be/7UFWEojslbw). We hope this helps!
Should you require further assistance to appropriately address your concerns with one of our product specialists, start a Live chat on www.greenworkstools.com or by phone 1-888-909-6757.
Thank you for reaching out to us. We are sorry to hear of your experience. Often when the trimmer line will not advance, it is due to one of the following possibilities
1. The motor shaft or trimmer head is bound with grass -> Stop the trimmer, unplug the trimmer, and remove the grass.
2. Spool is dirty.
3. Line is tangled in the spool -> Unplug the trimmer, remove the line from the spool, and rewind.
We have also shared a useful video showing the trimmer in use. (https://youtu.be/7UFWEojslbw). We hope this helps!
Should you require further assistance to appropriately address your concerns with one of our product specialists, start a Live chat on www.greenworkstools.com or by phone 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Posted by: JohnMC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good price, works great. It's nice to swap batteries with my other tools
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Terrible design
on September 5, 2024
Posted by: Bad design
from Bastrop, TX
Gender:Male
[This review was collected as part of a promotion.] This machine would be great with a better design. The issue it has is with the string element, it’s designed to stop whenever the string hit a solid surface so it constantly stops while weeding near pavement or a wall. Then you have to take of the feeder and reattach, this alone is enough to drive someone crazy as you have to keep the string wrapped around the wheel while at the same time feeding it into opposite holes in either side of the head. And if you don’t line it up just right it dosent work.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 9, 2024
Hello Bad design.
Thank you for reaching out to us. We are sorry to hear issue you are experiencing. The unit is not designed to stop when it near a pavement or wall. We would like to make some suggestions to improve your experience with the tool. Trimmer line usually breaks because of line crowding. This occurs when the trimmer head is held too close to hard objects that can break the line such as brick, cement, rocks, or fencing. Keeping the line at full extension, and not crowding it, reduces line breakage problems. We suggest cutting with the bare tip of the line because this is the section which moves at the highest speed. Do not let it hit into grass. Ease the line into vegetation, bit by bit from the edge. Line can also get wrapped around thick vegetation and become tangled, breaking the line. Listen to the sound of the machine and when the line slows down; back off out of the grass. We hope these suggestions help. If you still have questions or an unresolved issue after going through this troubleshooting guide, or just want to speak to a Greenworks product expert, please start a Live Chat on Greenworks Tools website or contact us by phone at 1-888-909-6757. We are here to help.
Thank you for reaching out to us. We are sorry to hear issue you are experiencing. The unit is not designed to stop when it near a pavement or wall. We would like to make some suggestions to improve your experience with the tool. Trimmer line usually breaks because of line crowding. This occurs when the trimmer head is held too close to hard objects that can break the line such as brick, cement, rocks, or fencing. Keeping the line at full extension, and not crowding it, reduces line breakage problems. We suggest cutting with the bare tip of the line because this is the section which moves at the highest speed. Do not let it hit into grass. Ease the line into vegetation, bit by bit from the edge. Line can also get wrapped around thick vegetation and become tangled, breaking the line. Listen to the sound of the machine and when the line slows down; back off out of the grass. We hope these suggestions help. If you still have questions or an unresolved issue after going through this troubleshooting guide, or just want to speak to a Greenworks product expert, please start a Live Chat on Greenworks Tools website or contact us by phone at 1-888-909-6757. We are here to help.
Written by a customer while visiting greenworkstools.com