Customer reviews from greenworkstools.com
Greenworks - 82V 16" (1.5kW) Brushless Prosumer Cordless String Trimmer, 2.5Ah Battery and Dual Port Charger Included - Green
Average customer rating
4.5
(542 Reviews)
Rating breakdown 542 reviews
5 Stars
390
4 Stars
89
3 Stars
21
2 Stars
12
1 Star
30
92%of customers recommend this product.
(
415 out of
449)
Customer Reviews for Greenworks - 82V 16" (1.5kW) Brushless Prosumer Cordless String Trimmer, 2.5Ah Battery and Dual Port Charger Included - Green
Customer Rating
2
Great product when it works
on June 15, 2025
Posted by: Honest review
from Detroit, Michigan
Gender:Male
[This review was collected as part of a promotion.] I bought the 16” wire trimmer in 2023. My thought was I’d switch to electric since there’s less maintenance and moving parts so the life should be longer than my gas powered one. I was wrong, I only got two summers of use plus this season I’ve used it three times and now the electric motor has seized up. Very disappointing, US product and with light use in a very small yard it didn’t last very long at all.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 16, 2025
Hello Honest review.
We are sorry to hear about your experience when using this [ADD TOO HERE]. It sounds like you will need to contact us directly and some further information is required to be better assisted. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on www.greenworkstools.com. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
We are sorry to hear about your experience when using this [ADD TOO HERE]. It sounds like you will need to contact us directly and some further information is required to be better assisted. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on www.greenworkstools.com. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Great trimmer except the bump feed is terrible
on July 19, 2025
Posted by: Mojofloflo
Gender:Male
Ive had mine for 2 summers now, I love everything about it except the bump feed. Its a double line bump feed but it doesnt have a separator between the two lines so they get tangled ALL.THE.TIME. I've re run the feed pretty much every use and no matter how I spool the thing, its always getting jammed. Greenworks has double line bump feeds with separators and oddly doesnt have one for this model - so I'd actually urge you guys to not get this one and to check for models that have accessory replacements.
Response from greenworkstools.comBy Greenworks Customer Care, Greenworks customer sucess, July 24, 2025
Thank you for taking the time to share your experience. We’re glad to hear you’ve enjoyed the performance of the unit over the past two summers, though we’re sorry to hear the bump feed has been a source of frustration.
One benefit of this particular bump head design is its ease of reloading, especially compared to units that require replaceable spools. While we understand that line tangling can be an issue in certain cases, many users find the straightforward reload process to be a convenient feature.
We appreciate your honest feedback and want you to know it’s been shared with our product development team as we continue working to improve future designs. If you'd like help with spooling tips feel free to reach out to us directly at 1-888-909-6757 or via chat on our website—we’re happy to assist.
Thanks again for being a Greenworks customer.
One benefit of this particular bump head design is its ease of reloading, especially compared to units that require replaceable spools. While we understand that line tangling can be an issue in certain cases, many users find the straightforward reload process to be a convenient feature.
We appreciate your honest feedback and want you to know it’s been shared with our product development team as we continue working to improve future designs. If you'd like help with spooling tips feel free to reach out to us directly at 1-888-909-6757 or via chat on our website—we’re happy to assist.
Thanks again for being a Greenworks customer.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
This Trimmer is a heavy duty made great!
on October 10, 2025
Posted by: GEGu
from Conroe TX
Gender:Male
[This review was collected as part of a promotion.] Best battery trimmer, it's made well really happy with it
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great product
on November 28, 2025
Posted by: Good buy
from Miami
Gender:Male
[This review was collected as part of a promotion.] This equipment is easy to use and makes grass cutting a whole lot easier to do. I can now cut my grass faster and stress free
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Good luck finding replacement heads
on December 1, 2025
Posted by: Replacement Head issue
Gender:Male
I would have given it a 4 but the fact that the head only lasted 1 summer and they are sold out and can't find replacement i'm going to have to downgrade to a 3.
Pros: Easy to Use, Effective
Response from greenworkstools.comBy Greenworks, December 3, 2025
Thank you for your feedback. We are glad to hear the trimmer performed well for you, but we understand your frustration with the head lasting only one season and the difficulty finding a replacement. That is certainly not the experience we want for our customers. Our team is working to restock replacement heads, and we would be happy to help you find the correct part or an equivalent Greenworks option. Please feel free to reach out Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Powerful Set - Incredible Value
on March 28, 2026
Posted by: wpangie01
from Clarksville, TN
Gender:Female
[This review was collected as part of a promotion.] I’ve owned this set for just over 1 year, and they still operate just as well as the day I got them! Highly impressed with how powerful they are. Incredibly easy to use.
Looking to buy a chainsaw next!
Looking to buy a chainsaw next!
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Replacement heads unavailable
on April 8, 2026
Posted by: Tsteen118
Trimmer head wears out after one year and is always out of stock. Now just sits in my garage, waiting for 1.5 years for a head and still can't get one. Fair warning!
Response from greenworkstools.comBy Greenworks, April 10, 2026
Hello Tsteen118.
We understand your frustration and appreciate you sharing your experience. Trimmer heads are considered wear-and-tear components, as they are designed to absorb impact from regular contact with grass, weeds, and hard surfaces like fences or concrete. Over time, this use will naturally lead to degradation and the need for replacement.
To help extend the life of the trimmer head, we recommend avoiding frequent contact with hard surfaces, keeping the cutting line at the proper length, and regularly clearing debris from the head to prevent excess strain.
We also recognize the inconvenience caused by limited availability of replacement parts. Availability can fluctuate due to demand and supply conditions, but our team can assist in identifying compatible options or checking for restock updates. Please feel free to reach out for support either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757.
We understand your frustration and appreciate you sharing your experience. Trimmer heads are considered wear-and-tear components, as they are designed to absorb impact from regular contact with grass, weeds, and hard surfaces like fences or concrete. Over time, this use will naturally lead to degradation and the need for replacement.
To help extend the life of the trimmer head, we recommend avoiding frequent contact with hard surfaces, keeping the cutting line at the proper length, and regularly clearing debris from the head to prevent excess strain.
We also recognize the inconvenience caused by limited availability of replacement parts. Availability can fluctuate due to demand and supply conditions, but our team can assist in identifying compatible options or checking for restock updates. Please feel free to reach out for support either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Posted by: Louiswill
Verified Purchase:Yes
[This review was collected as part of a promotion.] The combo kit keeps my yard looking professional. True power. 80 v is a must own.
Written by a customer while visiting greenworkstools.com