Customer reviews from greenworkstools.com
Greenworks - 82V 16" (1.5kW Brushless) Prosumer Cordless String Trimmer, 2.5Ah Battery and Dual Port Charger - Green
Average customer rating
4.5
(534 Reviews)
Rating breakdown 534 reviews
5 Stars
386
4 Stars
85
3 Stars
22
2 Stars
12
1 Star
29
93%of customers recommend this product.
(
413 out of
444)
Customer Reviews for Greenworks - 82V 16" (1.5kW Brushless) Prosumer Cordless String Trimmer, 2.5Ah Battery and Dual Port Charger - Green
Customer Rating
5
Amazing Power Tool
on July 1, 2022
Posted by: Cynbad88
from Central Illinois
Gender:Female
This tool is exactly as described and super powerful. I did not have any issues duing use. Changing the string is easy, there is no need to I take cover off.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Good performance, horrible restring process
on July 13, 2022
Posted by: Xyrium
from NJ
While it's running, the unit does a good job of powering through common weed and grasss chores. However, once you run out of line, you have to remove the spool from the bump mechanism and head and they only provide a fully filled replacement spool. It's not as simple as most of the other trimmers out there, which allow you to respool while the cartridge is still attached. This one is borderline infuriating. Hopefully Greenworks will put this dinosaur out to pasture and get with the times. String changes or adds shouldn't require more than 5 seconds, no aligning and holding stuff together like a contortionist.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, July 13, 2022
Hello Xyrium,
Thank you for your review. We are glad to hear that you are enjoying the performance of this string trimmer! We have a variety of string trimmer heads, all newer models come with our Load n' Go head which does not have to be removed for rewinding. Unfortunately, we do regret to inform you that older models cannot be updated to this style of the head though. Should you ever require assistance with reloading the current spool, please feel welcome to contact us at 1-888-909-6757 (1-888-90WORKS), and our team would be happy to walk you through this!
Thank you for your review. We are glad to hear that you are enjoying the performance of this string trimmer! We have a variety of string trimmer heads, all newer models come with our Load n' Go head which does not have to be removed for rewinding. Unfortunately, we do regret to inform you that older models cannot be updated to this style of the head though. Should you ever require assistance with reloading the current spool, please feel welcome to contact us at 1-888-909-6757 (1-888-90WORKS), and our team would be happy to walk you through this!
Written by a customer while visiting greenworkstools.com
Posted by: Marky Mark
Verified Purchase:Yes
I love using my new 80 volt String Trimmer. Just as powerful as my old gas trimmer.
Written by a customer while visiting greenworkstools.com
Posted by: Oblique_Technique
from Nebraska
Gender:Male
Verified Purchase:Yes
My old trimmer broke down a few weeks ago. I had switched from a battery trimmer years ago to a 2-cycle one. At the time, battery powered yard tools were quite inferior to their gas and oil counterparts. Well, that 2-cycle finally bit the dust.
I went across the street to see if I could borrow my neighbors trimmer to clean up the rest of my yard, as I had a lot to trim. I was apprehensive at first when I saw she had this battery powered trimmer, as I am with a lot of battery powered tools like this, but that apprehension didn't last long.
Once I started using this thing, I was sold.
I manically went behind my house and found a plethora of stuff to cut down, whilst cackling like an idiot, just because I wanted to see what this thing was really capable of.
Once I collected myself and finished cleaning up my yard, I returned the trimmer to my neighbor, thanked her, and promptly went inside and told my spouse I was going to spend some money. I immediately ordered the trimmer.
It's been working like a dream.
In the last few weeks since my trimmer purchase, I purchased some attachments for the trimmer, a chainsaw, & I have a mower en route to my house at this moment.
I'm sold on Greenworks. Well done.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Ron Bovert
Verified Purchase:Yes
The weed eater is very powerful. The battery charge lasted about 1/2 hour. It was very easy to insert a new string.
Written by a customer while visiting greenworkstools.com
Posted by: JustHim
from Chisago City, MN
Gender:Male
Verified Purchase:Yes
There is plenty of charge to trim my 1/3 acre yard. One suggestion I would make is for the directions to clearly state how much line the bump feed head holds. It is very easy to install new line. Overall, this is a great product.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
can't get replacement parts
on August 17, 2022
Posted by: Kathrin
from California
Gender:Female
The part for the spool cover, the bump knob, is in the manual but not listed in Greenworks' parts directory. Waited for over one hour on the phone to get in touch with a representative and finally gave up when nobody picked up. It is a phanatstic tool , when it works, but too expensive when you have to replace the whole tool when just the bump knob is worn out!
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks , Customer Care, August 17, 2022
Hello Kathrin,
Sorry to hear of the challenge you are experiencing finding the part for this string trimmer. This product features our Load n' Go trimmer head. Any products featuring this head do not have replacement pre-wound spool/bump knob as they are designed for quick reloads in seconds! The trimmer head goes by part number R0202143-00.
The trimmer head can be purchased here: https://greenworks.ordertree.com/catalogsearch/result/?q=R0202143-00.
Alternatively, you may contact us for replacement parts at Greenworks Pro toll-free helpline at 1-855-345-3934.
Sorry to hear of the challenge you are experiencing finding the part for this string trimmer. This product features our Load n' Go trimmer head. Any products featuring this head do not have replacement pre-wound spool/bump knob as they are designed for quick reloads in seconds! The trimmer head goes by part number R0202143-00.
The trimmer head can be purchased here: https://greenworks.ordertree.com/catalogsearch/result/?q=R0202143-00.
Alternatively, you may contact us for replacement parts at Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Problems with frozen head.
on August 25, 2022
Posted by: Meevans5322
Gender:Male
Most features were great, but very heavy, and now the motor is frozen. It just buzzes
I have only had this for my 2nd season and disappointed
I have only had this for my 2nd season and disappointed
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, August 29, 2022
Hello Meevans5322,
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right.
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right.
Written by a customer while visiting greenworkstools.com