Customer reviews from greenworkstools.com
Greenworks - 80V 16" Brushless Cordless String Trimmer, 2.0Ah Battery and Charger Included - Green
Average customer rating
4.3
(903 Reviews)
Rating breakdown 903 reviews
5 Stars
621
4 Stars
134
3 Stars
41
2 Stars
26
1 Star
81
89%of customers recommend this product.
(
648 out of
731)
Customer Reviews for Greenworks - 80V 16" Brushless Cordless String Trimmer, 2.0Ah Battery and Charger Included - Green
Customer Rating
1
Safety Trigger Failure
on July 10, 2024
Posted by: Troy777
from Lake Stevens, Wa.
Gender:Male
I bought this last spring because I have several other greenworks products that do a great job. Unfortunately this 13 inch trimmer has an issue with the safety trigger mechanism. I have had to depress the safety just right for some time and often times had to cycle the battery in and out to get it work. It has quit intermittently over the last couple of months. This weekend it finally quit working. Very disappointing.
Pros: Cost-Saver
Response from greenworkstools.comBy Greenworks, July 11, 2024
Hello Troy777.
Thank you for your feedback. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. We would be interested in hearing more about your concerns. To discuss with our team further we urge you to start a Live Chat or call us at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking with you, so we can find a solution.
Thank you for your feedback. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. We would be interested in hearing more about your concerns. To discuss with our team further we urge you to start a Live Chat or call us at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking with you, so we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
The best weed eater I have ever used!
on July 10, 2024
Posted by: K deal
from Wise, va
Gender:Male
[This review was collected as part of a promotion.] My buddy let me borrow his when my weed eater quit and I was skeptical at first but the power behind this thing is insane. It just feels good in your hand weight, comfortable to hold, and the cut is amazing.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Straightgrain
from Elkhart, IN
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Worked great on my 80v trimmer. No issues at all. High recommend.
Pros: Easy to Use, Durable, Effective
Written by a customer while visiting greenworkstools.com
Customer Rating
5
trimmer 80v
on July 8, 2024
Posted by: flattop
from alabama
Gender:Male
[This review was collected as part of a promotion.] My wife loves it, a little heavy but wish it had a curved shaft, but nother than those issues its great.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: oodjob
from Avon, CT
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It works very well. I have lots of places in my yard that are not reachable using mower. It is perfect tool for it. I am satisfying its performance and power for cutting weeds and others on the edge of my yard.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Broke in 4 Months
on July 8, 2024
Posted by: ABarn
from South Carolina
Gender:Male
[This review was collected as part of a promotion.] After having it for only 4 months it stopped and then started spewing smoke from the motor.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 10, 2024
Hello ABarn.
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience.
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience.
Written by a customer while visiting greenworkstools.com
Posted by: scottm
Verified Purchase:Yes
[This review was collected as part of a promotion.] order 2 you never know when it is going to break, always happens at the worst time
Written by a customer while visiting greenworkstools.com
Posted by: scottm
Verified Purchase:Yes
[This review was collected as part of a promotion.] order 2 these things do not hold up well, they tend to break when you are using them.
Response from greenworkstools.comBy Greenworks, July 10, 2024
Hello scottm.
Thank you for taking the time to share your experience. We are sorry you felt the cost was more than expected. Working hard in the garden is all part of the pleasure. However, it also means your tools need to work hard as well. This leads to wear and tear on trimmer parts. We do recommend having spare parts knob and trimmer line to help make regular maintenance easier.
Thank you for taking the time to share your experience. We are sorry you felt the cost was more than expected. Working hard in the garden is all part of the pleasure. However, it also means your tools need to work hard as well. This leads to wear and tear on trimmer parts. We do recommend having spare parts knob and trimmer line to help make regular maintenance easier.
Written by a customer while visiting greenworkstools.com