Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Mint
Average customer rating
4.7
(5,545 Reviews)
Rating breakdown 5,545 reviews
5 Stars
4,340
4 Stars
918
3 Stars
194
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Mint
Customer Rating
5
This product has amazing features and the updates
on May 25, 2026
Posted by: h87a81
[This review was collected as part of a promotion.] This device is amazing. I use it for everything from steaming to work stuff to school stuff. It has everything all in one device. The speed on my phone is fast and never lags. Gemini is also my best friend I use it for everything
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25
on May 25, 2026
Posted by: DMan92
[This review was collected as part of a promotion.] I have had my S25 for 7 months and it has been the best phone ever! The speed and quality of videos are fantastic. The sound is terrific. I love having the phone paired to my galaxy watch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent phone slightly suboptimal transition
on May 25, 2026
Posted by: GamesNatureWork
[This review was collected as part of a promotion.] The phone and it's hardware meet all my requirements for the mobile games I play as well having decent camera capabilities for when I go on nature hikes,size of storage is good but could be better(to be fair the phone could have 1tb and I'd still eventually run out of space).However when I transitioned from my s24 to the s25 and did the port of the phone data etc it didn't transition my "work profile" which is a bit tedious to go thru and reset up,so the process of transitioning phones would be a bit more streamlined for indivuals utilizing such features if in the future this could somehow transfer alongside the other data.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Works good
on May 25, 2026
Posted by: Sam1976
[This review was collected as part of a promotion.] Works good, reliable. Appreciate the customized features which allow more flexibility than others.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
My screen is cracked.
on May 25, 2026
Posted by: mainejayo
[This review was collected as part of a promotion.] My phone screen got cracked the first day I've received it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
One of the better Galaxy phones out
on May 25, 2026
Posted by: KeithF
[This review was collected as part of a promotion.] I have not used the Galaxy AI yet on this phone......but I love the features and updates when they happen becuz it fixes issues or bugs on certain apps ....I love the fact that I can go thru almost the whole day without needing to recharge my phone and the store space on here.....the smart charge feature is a plus as well....I could leave it on the charger overnight and not worry about overcharging it or it overheating.....the camera is pretty awesome and it's an overall great phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Its the best smart phone that I've ever had.
on May 25, 2026
Posted by: Mamacat3
[This review was collected as part of a promotion.] I've had alot of cell phones since I was 13 and im 35 now. Where I say this is the best phone I've ever had I mean it. Since the start of smart phones I've been trying to catch up to newest model and I've finally achieved that with this phone. I love it. I love the cool features and the Galaxy AI. Just everything about it i love. I use it for streaming and gaming and social media mostly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
An okay phone
on May 25, 2026
Posted by: S24isokay
[This review was collected as part of a promotion.] I do not use Galaxy AI, but it seems to be quite useful regardless since it assists those who may need it. I use my phone for a lot of different purposes, but I encountered a problem with a game that crashes on this phone and not on the old phone I had. It is a strange experience and I would say that is the only issue I've had.
Value
3
Response from Samsung USBy R&R Team, May 29, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear that you are overall pleased with the usage of your device. We have provided links to a few resources to help you troubleshoot the game crashing on your device you mention. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US