Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Mint
Average customer rating
4.7
(5,433 Reviews)
Rating breakdown 5,433 reviews
5 Stars
4,267
4 Stars
907
3 Stars
186
2 Stars
39
1 Star
34
84%of customers recommend this product.
(
74 out of
88)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Mint
Customer Rating
4
I got a s25
on August 23, 2025
Posted by: Azsungodra
[This review was collected as part of a promotion.] It works so much better than my s22. Battery holds its charge. The camera probably does more than I know. The galaxy AI helps me with information and the suggestions give me other things to try that I may not have thought of.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features!
on August 23, 2025
Posted by: Kris78
[This review was collected as part of a promotion.] It's great for streaming movies, music & more! It's the best phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
It keeps freezing up and powering off
on August 23, 2025
Posted by: Wishfulthinking143
[This review was collected as part of a promotion.] The Galaxy AI feature is not working properly the phone freezes up and Powers down and the battery will not charge fully I didn't purchase insurance so I'm stuck with a non operational phone. It did work for the first 24 hours that it was activated it was extremely fast for gaming and online
Value
1
Response from Samsung USBy R&R Team, August 26, 2025
Hello Wishfulthinking143, we appreciate you sharing your thoughts about your Samsung Galaxy S25. We know how frustrating it is to have a new device that is not operating as intended or expected. We have provided links to a few articles to help you with the freezing and charging frustrations you mention experiencing. We have also shared a link to the Samsung Support Team and your warranty information to offer additional options for resolution if this experience continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Highly recommend
on August 23, 2025
Posted by: Happycustomer
[This review was collected as part of a promotion.] Easy transition to device and new feature of Galaxy AI allows for creative use of the phone. Camera quality is excellent with crisp photos in various lighting conditions. Highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product has great customization features.
on August 23, 2025
Posted by: TenaciousKate4
[This review was collected as part of a promotion.] I love the Now Brief AI summary tool to help with starting and ending my day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just the right size
on August 23, 2025
Posted by: Cornflakes
[This review was collected as part of a promotion.] I like to use my phones with just one hand so big phones are a no for me. This one just sits right in my hand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it don't hesitate get it
on August 23, 2025
Posted by: Kiagirl24
[This review was collected as part of a promotion.] I just the new Galaxy S5 this week. Samsung has done something bold by reviving a classic. This phone blends the nostalgia of the original with updates that make it practical for today. The S5 keeps its slim, lightweight feel, but the refreshed design adds a cleaner finish. The textured back is grippy without feeling cheap, & it’s still water & dust resistant; something I love for daily durability.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on August 23, 2025
Posted by: Whyttyger
[This review was collected as part of a promotion.] I got my phone so I can use it as a second line for work. It is incredible. I love it. It's features and speed are far superior to my last Galaxy s21. I will continue to support Samsung as they continue to support me with their great products..
Value
5
Written by a customer while visiting Samsung US