Customer reviews from hp.com
HP - LaserJet Enterprise M611dn Monochrome Printer with built-in Ethernet & 2-sided printing (7PS84A)
Average customer rating
3.8
(93 Reviews)
Rating breakdown 93 reviews
5 Stars
49
4 Stars
12
3 Stars
10
2 Stars
5
1 Star
17
71%of customers recommend this product.
(
34 out of
48)
Customer Reviews for HP - LaserJet Enterprise M611dn Monochrome Printer with built-in Ethernet & 2-sided printing (7PS84A)
Posted by: Anonymous
from CA
Verified Purchase:Yes
Very difficult to install and the hp support is very difficult to contact or get answers
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: LuisL
from Los Angeles, CA
Verified Purchase:Yes
I bought this printer thinking that it would be a workhorse but instead it turned out to be a complete dud! It malfunctioned within a couple of days after I installed it…good luck getting in the phone with someone who can help you. I would find a different model or brand.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Anonymous
from San Diego, California
Verified Purchase:Yes
Printer does not work
Written by a customer while visiting hp.com
Posted by: Tibs
Verified Purchase:Yes
Thus far we are very disappointment in the printer's print quality. We are continually having unwanted lines print across the page. We have run the cleaning function multiple times. Considering returning it.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: McMurray PA Business
from McMurray PA
Verified Purchase:Yes
Printer printed 3 pages before malfunctioning. HP sent a tech to fix and he needs other parts to fix. The printer does not work and waiting for a fix from HP. I don't know why they are not replacing the faulty printer!
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: JP20212
from Florida
Verified Purchase:Yes
This printer does not come ready to print legal size. Another drawer must be purchased and added on. Additionally, our printer continuously jams in the drawer and fuser. To clear the fuser has to be removed. Given the importance on the fuser this seems like a really bad solution. We had HP 4014 and 600 printers for years and never had as many issues as we have had with the 610 in the few months we have had it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Written by a customer while visiting hp.com
Posted by: Brandon S
from Raleigh, NC
Verified Purchase:Yes
Received printer and within a week it was printing super faded jobs. Did 2 hours worth of technical support and had to return it and get a replacement. It's unfortunate, but maybe the new one will be better.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: m6014ever
from Hudson Valley
Verified Purchase:Yes
We have had several M601s in service for a long time. No longer supported or available obviously.
The M608 is not a replacement for these units. It is not as robust, jams if you look at it wrong, and the output tray won't hold legal sheets - they just fall out the front.
We intended to use this as our pick ticket printer in our warehouse. It failed miserably. It will not print label stock without jamming. You can only add about 1/3 of the tray full of stock or it will jam. It failed in just about every way.
I repaired the old M601 and put it back in service. The new M608 is now sitting on a shelf.
I ended up finding a dealer that had some new old stock of M601 printers and bought a few from them.
Why the constant change? None of the components are the same. None of the replacement parts. The toner is different. Fail fail fail.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com