Customer reviews from Dyson
Dyson - Refurbished Excellent - Corrale Hair Straightener - Copper/Nickel
Average customer rating
4
(744 Reviews)
Rating breakdown 744 reviews
5 Stars
412
4 Stars
114
3 Stars
90
2 Stars
44
1 Star
84
71%of customers recommend this product.
(
446 out of
630)
Customer Reviews for Dyson - Refurbished Excellent - Corrale Hair Straightener - Copper/Nickel
Customer Rating
2
Not a fan of this product
on February 27, 2023
Posted by: Kimberley
Gender:Female
I have all Dyson hair products and absolutely love them all but the corrale let me down. The battery does not last very long, it’s bulky and heavy. Would not recommend it to anyone.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, March 2, 2023
Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear you're not a fan of the Dyson Corrale straightener!
The Dyson Corrale features up to 40 minutes of run time, depending on the heat settings used. We always recommend starting low and moving up as needed. As well, we recommend putting the machine on the charging cradle between sections.
The Corrale can also be used in hybrid mode. Hybrid mode entails using the machine while the magnetic charging cable is directly connected, so the battery depletes at a much much slower rate.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're sorry to hear you're not a fan of the Dyson Corrale straightener!
The Dyson Corrale features up to 40 minutes of run time, depending on the heat settings used. We always recommend starting low and moving up as needed. As well, we recommend putting the machine on the charging cradle between sections.
The Corrale can also be used in hybrid mode. Hybrid mode entails using the machine while the magnetic charging cable is directly connected, so the battery depletes at a much much slower rate.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
3
Design Needs Improvement
on February 26, 2023
Posted by: Lee Segovia
Gender:Female
My husband bought the straightener for me given I use one every day. The cord does not stay attached in use as the charger is heavy and therefore the magnets are not strong enough. The cord is necessary as the cordless charge is only good for two to maybe three uses. My hair is long; I have to charge the straightener every other day.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, February 28, 2023
Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration with your Dyson Corrale straightener. The Corrale features up to 40 minutes of cord-free styling, depending on the heat setting used. We do recommend starting at the lowest heat setting and working up as needed, and putting the machine on the charger cradle between sections.
You can use the machine in hybrid mode as you were doing, which is using the machine while it's charging, so the battery power depletes at a much, much slower rate.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration with your Dyson Corrale straightener. The Corrale features up to 40 minutes of cord-free styling, depending on the heat setting used. We do recommend starting at the lowest heat setting and working up as needed, and putting the machine on the charger cradle between sections.
You can use the machine in hybrid mode as you were doing, which is using the machine while it's charging, so the battery power depletes at a much, much slower rate.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Not happy…
on February 21, 2023
Posted by: MariaStylist101
Not happy with this product or the price I paid for it. I e had this product for less than a year and I can no longer tolerate using it.
It does not do an effective or beautiful job straightening/styling. It seems to take 3-4 times longer. Also, the batter dies very fast. Also, it starts beeping pretty quickly if it remains idle for more than a few minutes… so I have to constantly keep turning it on while getting ready.
It’s so not worth the price. I promise you!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, February 23, 2023
Hello Maria, this is Kelly with Dyson. We're saddened to hear how unhappy you have been with your Dyson Corrale styler/straightener. With regard to the run time you're able to get when using cord-free, the Corrale will provide up to 30 minutes of cord-free styling. However this will vary depending on heat setting and how the product is used. Your Dyson Corrale fast charges during the first 40 minutes of being plugged in (up to ~95% of battery charge). For the remainder of the 30 minutes of charging the process slows to protect the battery from being over charged. Over time and prolonged use, it's natural for the battery to degrade slightly, but not enough to really affect overall performance. You are able to use the device in hybrid charge mode, with the charging cable attached, to help extend your run time. The battery will continue to discharge while in hybrid mode, but at a slower rate. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Please Read Before Buying!
on February 15, 2023
Posted by: Tasha C
Gender:Female
It is such a shame that Dyson released a poor quality product such as the straightener. I don't think I was prepared for the disappointment.
Every single time I've used this straightener, no matter the methods they tell you to use it rips my hair and has damaged it. My hair dresser asked what I've been using and when I told her my experience with the straightener she has said shes heard this from so many people as well.
Its also so heavy and is dead in the first 10 minutes of using it. I have a two year warranty but they won't do anything for me except send it in for repairs even though it doesn't need a repair its just a poor product.
Please save yourself the hassle......
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, February 15, 2023
Hello Tasha, this is Kelly with Dyson. We are sorry to hear that you've found the Corrale straightener to be such a disappointing hair styling appliance. The Corrale features flexing plates, which shape to gather the hair. It's unlike any straightener you may be used to, which would require a tighter grip when making a pass, to apply heat and pressure to straighten you hair. With the Corrale, a much looser grip is needed. We do also suggest ensuring that your hair is 100% dry before use, and using smaller sections of hair with each pass. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Not impressed
on February 14, 2023
Posted by: Cymbri
Gender:Female
I have many Dyson products and have never been disappointed until now. First off it took 30 minutes to charge this straightener. Then I couldn't get it to turn on. I watched videos and still couldn't get this thing to turn on. It's going back.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, February 15, 2023
Hi there, this is Kelly with Dyson. We are sorry to hear that you've found the Corrale straightener to be so disappointing, thus far in your use. our Dyson Corrale™ straightener will provide up to 30 minutes of cord-free styling. However this will vary depending on heat setting and how the product is used. Your Dyson Corrale fast charges during the first 40 minutes of being plugged in (up to ~95% of battery charge). For the remainder of the 30 minutes of charging the process slows to protect the battery from being over charged. The greatest draw on the charge of the battery is during the heating up period; taking the heater plates from ambient/room temperature up to 210°C/410°F. Therefore, the largest drop in battery charge would be expected in the first few minutes of each use. It's definitely unusual to hear that after a full charge, it would not turn on. We understand that you've decided to return your purchase. If there's anything else we can help with, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
4
A different Kind of Flat Iron
on February 10, 2023
Posted by: Lisa2072
Gender:Female
I was gifted this in January for my birthday. I have wanted it for a long time, and during my first use, I experienced much of what others were discussing regarding dragging hair. So after trying it a few times I realized a few things. I also own a T3 singlepass flat iron. The plates are smooth so the feel with this device is very different. But I learned if you are feeling the hair dragging or pulling, it means you are clamping down too tightly on the hair. Thi appliance doesn't require the same amount of pressure as traditional flat irons. As for the not holding a charge, I placed my device on the charger while I was parting the next section. In doing so, I was able to continuously use it without running out of battery. I found that my hair isn't smoking after using this appliance, and my hair is shiny and smooth. It also keeps smooth in humid weather. For context, I have very frizzy and curly hair. If you're feeling the hair drag, try ti release the pressure just a little until it slides through.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2
Battery drain fast
on February 9, 2023
Posted by: Tran
Gender:Female
Love the flat iron but battery will drain fast. 5 minutes tops. Had it for 2 years. Dyson smart, you will have to get it repair no matter what.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, February 11, 2023
Hello, this is Kelly with Dyson. The Dyson Corrale™ straightener is a cord-free straightener that provides the same thermal performance as corded products, but with cord-free versatility. It provides up to 30 minutes cord-free styling and is fully recharged in just 70 minutes. You can also extend your run time by attaching the magnetic 360ᵒ charging cable for use in hybrid charge mode should you need longer. Also, while in use to help prolong the battery life, we'd recommend placing the straightener back on the dock, between styling sections of your hair. We would be happy to help troubleshoot the issue you've been having. You can get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Horrible product! Not worth it!!
on January 26, 2023
Posted by: Maria Jose
As most people say it sounds like your hair is going through a paper shredder and it pulls at it and breaks it. I love all their other products that I have for my hair but this one is definitely not good, especially for the price. I would say buy and try it out and see if it works out for you, but it didn’t for me. I contacted their support and all they tell me is look at videos and do more of a firm grip. Not worth it.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, January 27, 2023
Hello Maria, this is Kelly with Dyson. Thank you for sharing your experience with the Dyson Corrale™ styler. We were sorry to hear that you're not having a better experience thus far, with this hair care appliance. The flexing plates are made of a manganese copper alloy, with 15 micro-hinged segments on each plate that allow it to flex. This provides just the right amount of flex to gather and adapt to the hair, whilst also providing the tension needed for styling. With traditional hair straighteners, it's common to need to place a firm grip on the handle, while making a pass over your hair. With the Corrale, since they do have plates that flex, a much looser grip can be used. We also suggest to ensure your hair is completely dry before using the Corrale, and also use smaller sections of hair, which can both help to reduce or eliminate the issue you're reporting here.
We do have a 30-day return period, so if you did make your purchase direct, and wish to initiate a return, please get in touch with us at askdysonUS@dyson.com for further support.
Best wishes,
Kelly
Dyson Customer Support
We do have a 30-day return period, so if you did make your purchase direct, and wish to initiate a return, please get in touch with us at askdysonUS@dyson.com for further support.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson