Hello there, this is Kelly with Dyson. We're so happy to hear how much you've loved your Dyson Supersonic thus far, and how excited you were to purchase the Corrale straightener. The Corrale is a cord-free straightener that provides the same thermal performance as corded products, but with cord-free versatility. It provides up to 30 minutes cord-free styling and is fully recharged in just 70 minutes. You can also extend your run time by attaching the magnetic 360ᵒ charging cable for use in hybrid charge mode should you need longer. Also, while in use to help prolong the battery life, we'd recommend placing the straightener back on the dock, between styling sections of your hair.

We're keen to go over your machine with you and learn more about your experience, as we'd like to help ensure that your Dyson is performing properly. Please consider emailing us directly at askdysonUS@dyson.com.
 
Best wishes,
Kelly
Dyson Customer Support

Hi there, this is Kelly with Dyson. Thank you for taking the time to share your thoughts on the Dyson Corrale™ straightener. The Corrale™ straightener uses four key pieces of technology. The flexing plates provide just the right amount of flex to gather and adapt to the hair, and also provide the tension needed for styling. The intelligent heater system delivers the required heat to the plates. Intelligent heat control regulates the temperature of the plates 100 times a second to make sure they never exceed your chosen temperature. And finally, a 4-cell lithium ion battery enables enhanced styling with cord-free versatility.

With regard to the size or weight of the straightener, you may find that when you first pick it up, it seems heavier than other hair care products you may have previously used. Keep in mind that the Corrale is packed with an advanced 4-cell lithium-ion battery, which helps to provide maximum styling time and the same thermal performance of a corded straightener.

We'd value the opportunity to assist you, to make sure your Dyson is working properly. Please feel free to contact us directly at askdysonus@dyson.com. We're keen on providing you with support and learning more about your experience.
 
Best wishes,
Kelly
Dyson Customer Support

Hello there, this is Kelly with Dyson. We're happy to hear that you've loved the Dyson Supersonic dryer and Airwrap Styler so much, that you decided to add the Corrale straightener to your line up as well. The Corrale™ straightener uses four key pieces of technology. The flexing plates provide just the right amount of flex to gather and adapt to the hair, and also provide the tension needed for styling. The intelligent heater system delivers the required heat to the plates. Intelligent heat control regulates the temperature of the plates 100 times a second to make sure they never exceed your chosen temperature. And finally, a 4-cell lithium ion battery enables enhanced styling with cord-free versatility.

The issue you're reporting sounds unusual. If your hair is wet or damp at all, and you're using the Corrale, you might hear a noise while the plates are passing over the wet hair. That would be normal to hear. If the hair is dry, there shouldn't be any type of drag or sound as the plates are making their pass. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
 
Best wishes,
Kelly
Dyson Customer Support