Customer reviews from Samsung US
Samsung - Galaxy Watch7 44mm, Silver, LTE - 44.4 mm - 44.4 mm - Heart Rate Monitor - Camera - Heart Rate, Sleep Quality - Silver - (2025.0)
Average customer rating
4.5 out of 5
4.5
(4,643 Reviews)
Open Ratings Snapshot
Rating breakdown 4,643 reviews
5 Stars
3,321
4 Stars
788
3 Stars
265
2 Stars
129
1 Star
140
81%of customers recommend this product. 
(
1,045 out of 1,283
)
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Customer Reviews for Samsung - Galaxy Watch7 44mm, Silver, LTE - 44.4 mm - 44.4 mm - Heart Rate Monitor - Camera - Heart Rate, Sleep Quality - Silver - (2025.0)
Customer Rating
1 out of 5
1
Sucks compared to older models for now, read why
on August 2, 2024
Posted by: Skim
Not compatible with older watchfaces. Beware. I had a subscription to two of the major watchface apps and can no longer use them. It's so frustrating. It's been announced that when they upgrade thier older watches they will be compatible. Why not make the new product the best? Incompatibility with the majority of the market share makes this watch suck.
Features
1 out of 5
1
Performance
4 out of 5
4
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 2, 2024
Thank you for leaving your honest feedback. We always love to hear from you and get your insights about your experience with our devices. We see that you are reaching out to us about your new Watch Ultra. With the Watch Ultra, you can start your day strong with a score that calculates your physical readiness based on yesterday's sleep, heart rate, and steps. Again, we appreciate you letting us know about your experience and we appreciate your patience as we continue to make changes and improve in the future. For any further concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Battery sucks
on August 6, 2024
Posted by: Fredh8402
from Detroit, mi
Watch is more responsive but my battery last half as long very disappointing. I want my old watch back. Will not make it past my 8hr shift at work when it already on battery save mode.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, August 6, 2024
We value your honest feedback, as it's essential for us to make continuous improvements. We see that you've contacted us regarding your new Watch7. The Watch7 is equipped with a new 3nm processor that supercharges your daily routine. You can quickly switch from checking the weather to tracking your workouts. Additionally, it optimizes battery life for long-lasting power, ensuring that the Galaxy Watch7 keeps up with you. If you are experiencing a shorter battery life, check out the following link attached for options to help optimize your battery life. If this continues to be your experience, reach out to us at Samsung Support. -Kelvin
samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Nice but drains fast.
on August 6, 2024
Posted by: Mel24
Expertise:Intermediate
Verified Purchase:Yes
It is a wonderful watch. Love the new health app. Don't like th fact that the watch battery drains so fast. Not a big fan of the watch only feature when the battery gets really low. You have to press the button to see the time. But other than that is a really nice watch like the fact that it doesn't weight much which makes very easy to sleep with in on your wrist especially if you have nerve pain.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, August 8, 2024
Hey! Thanks for reaching out to us. We see that you reaching out to share your experience with our Watch7. The Watch7's new 3nm processor supercharges your daily routine. Quickly switch from checking the weather to tracking your workouts in no time. Plus, it optimizes battery life to help the Galaxy Watch7 keep up with you. If you're still experiencing shortened battery life we recommend performing a software update. Check out the link attached for instructions on how to do so, as well as other options to optimize your battery life. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
The battery is the worst
on August 25, 2024
Posted by: Wendi
from Martin, TN
Expertise:Intermediate
My husband and I got rid of our Fit Bit we have had for a few years because our phone provider T Mobile said that the watches were so much better. We have not been able to wear these 7's for 24 hours. The battery is the worst that we have seen. I should have read the reviews before we agreed. Not worth the headache. My husband is about to throw it in the drawer ad get a new Fit Bit.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
2 out of 5
2
Response from Samsung USBy R&R Team, August 26, 2024
We appreciate your candid feedback, Wendi. Your feedback is greatly appreciated as we continue to make constant improvements. We noticed you reached out to share your experience with the Watch7. We understand the importance of having a durable battery so that you can enjoy the features the Galaxy Watch7 offers. The Galaxy Watch Ultra and Galaxy Watch7 allow tracking of advanced glycation end products (AGEs) for the first time, offering a better understanding of metabolic health. Additionally, a Dual-frequency GPS system tracks location more precisely than ever for workouts in any outdoor environment. If you are experiencing shortened battery life, we recommend ensuring that your watch is up to date with the latest software update. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If this continues, reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery life)
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice upgrade from my watch 6
on September 3, 2024
Posted by: BoatDad
[This review was collected as part of a promotion.] I have owned this watch for a few weeks, and the Galxy AI features alone make it worth the upgrade. I feel like the health app is more accurate and provides more information compared to my watch 6. I also enjoy the fact that this generation comes in my favorite color, green.
If you don't use your smart watch to it's full potential, the upgrade from the 6 to the 7 might not be worth it, but for someone like me who tracks sleep, health, fitness, etc. This was a worthwhile upgrade.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Battery doesn't last
on September 9, 2024
Posted by: Expenscantuse
I love all the great things available on this watch, but my watch only lasts 6 hours if everything is shut off. I am sad that this watch does not live up to the advertised product.
Response from Samsung USBy R&R Team, September 10, 2024
Thanks for the outreach! We really appreciate your candidness. It looks like you reached out to share your experience with the new Galaxy Watch7. The Watch7 helps you stay on track toward your goals using personalized suggestions from Wellness Tips with Galaxy AI. Your Watch collects the insights and then they’re analyzed on your phone. If you are experiencing a shortened battery life, it's important to make sure that your watch is up to date with the latest software version available. From the Settings, tap Software update to check for available software updates. If this continues to be your experience after updating, reach out to us at Samsung SUpport and we'd be more than happy to further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery life)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Battery life
on September 18, 2024
Posted by: Kyler C
Verified Purchase:Yes
Poor battery life and sometimes the touchscreen doesn't read when it's touched even though it's not on water mode
Response from Samsung USBy R&R Team, September 19, 2024
We appreciate the outreach, Kyler. It's always great to hear from our valued customers. We noticed that you contacted us regarding your experience with the Galaxy Watch7. If the watch screen is slow to respond, frozen, or not responding at all, the issue could be caused by outdated software, a third-party app, or the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please click on the link attached for troubleshooting options. Regarding the battery, it's highly recommended that you check and ensure that you are running the latest software version available for your Watch7. If any of this persists, please reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003105/#:~:text=If%20the%20watch%20screen%20is,the%20screen%20from%20responding%20properly. (touch screen)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery optimization)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Battery sucks
on November 23, 2024
Posted by: Tina B
from Suwanee, GA
Expertise:Expert
I should have kept my old watch. The battery doesn't last 24 hours.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 23, 2024
We appreciate you taking the time to reach out to us, Tina. We always look forward to hearing from our customers. We see that you reached out to share your feedback on the Galaxy Watch7. The Watch7 features a new 3nm processor that enhances your daily routine by allowing you to quickly switch between checking the weather and tracking workouts while optimizing battery life for long-lasting performance. If your Galaxy Watch is experiencing battery drain or reduced battery life, several factors could be at play, such as certain apps that increase battery consumption. If your watch is paired with a Samsung phone, you can use the Samsung Members app to run a diagnostic on your watch battery, and if it passes, you can be assured that the battery is functioning properly. Additionally, be sure to keep your software and apps updated, as outdated apps may have bugs that lead to excessive battery use, ensuring the best performance overall. Check out the link attached for additional options that should help increase your watch's battery life. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
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