Customer reviews from cuisinart.com
Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Average customer rating
4.6
(5,171 Reviews)
Rating breakdown 5,171 reviews
5 Stars
3,801
4 Stars
869
3 Stars
263
2 Stars
120
1 Star
118
92%of customers recommend this product.
(
3,873 out of
4,200)
Customer Reviews for Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Posted by: Salter
Gender:Male
Verified Purchase:Yes
Have a 12cup, the 3rd in 27 months, getting new one sent. Bottom is rushing out and want keep coffee warm. They say 3 yr warranty starts ffom original purchase. If new one want last, you better look at your manufacturing standards.
Written by a customer while visiting cuisinart.com
Posted by: Joe Chic
from New Jersey
Gender:Male
Verified Purchase:Yes
I’m on my third DCC-3200, 14 cup coffee maker. I purchased one and Cuisinart has replaced that one and two more because after using the units for about two or three weeks, the coffee basket overflows the filter and grinds flow into the carafe and the unit’s water reservoir, requiring a complete clean out and replacing the units water filter. Cuisinart says it’s a design issue with the filter basket holder, however, the last one they sent, repeated the same failure in u fee three weeks. I’ve had a DCC-3200 for about two years which worked flawlessly. We wore the graduations off of the carafe, the paint off the case and heating plate and the writing on the control panel but it still makes a great cup of coffee. I still use it every time the new ones fail. I swapped in the old carafe and filter basket and the same thing happens so I think that regardless of what they say, the issue has to be with the machine and not the basket holder. Looking for a replacement and still using the old one. Will call Cuisinart on Monday for a refund and a return label.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, April 9, 2024
Hello- Thank you for taking the time to share your review with us and we are sorry you were less than satisfied with the Cuisinart Coffee Maker. We have taken note of the information you shared about the Cuisinart as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.
Written by a customer while visiting cuisinart.com
Posted by: Melanie L
from Michigan
Gender:Female
Verified Purchase:Yes
I have only used the coffemaker twice. The second time it created more steam than any coffee maker I have ever seen. Then the clean light came on after only two uses. I am returning the unit to the store I bought it from. I have had many cuisinart coffee makers and have never seen this issue before.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, April 30, 2024
Hello- Thank you for taking the time to share your review with us about your Cuisinart. We have taken note of the information you shared about the unit as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.
Written by a customer while visiting cuisinart.com
Posted by: Jed G
from Milwaukee WI
Gender:Male
Verified Purchase:Yes
This is the second coffee maker of the same model that we have purchased. The first one lasted 3 yrs before it just stopped working. This new one has a strong musty odor coming from inside the water reservoir. We have cleaned it by hand and run the “clean” cycle multiple times in accordance with the manual, but the musty smell is still there. We are very disappointed in this unit. We have owned multiple Cuisenart appliances in our life and have always been happy with their performance/features/style etc. perhaps this is just an unlucky lemon. Hopefully it is not indicative of a brand wide quality drop. We will be looking for a new coffee maker to replace the musty one.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, June 4, 2024
Hello-
We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: Rindy
Verified Purchase:Yes
The clock doesn’t keep accurate time, making this programmable coffee maker non-programmable.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Mr Happy
from NC
Gender:Male
Verified Purchase:Yes
Great coffee maker. Very simple and easy to use. I’ve had many of these coffee makers and they last for years! One small drawback is it is cumbersome to fill if you are left handed. This is due to the lid orientation and the fill port. Not a big deal, but worth mentioning, as I am left handed!
Written by a customer while visiting cuisinart.com
Posted by: DSmitty
from BP, NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The coffee maker is a replacement for the exact same machine that I had but broke the carafe. It was an older machine I’d had for 10 years so I just replaced it. However, the new carafe gets stained quickly and is hard to clean.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
1
Worst carafe/basket design ever
on August 18, 2025
Posted by: angrycustomer
I've had a few drip coffemakers in my time and this is by far the worst engineered carafe and basket design ever. It is far from dripless and removing the carafe while the machine is still brewing is a recipe for disaster. IT ALWAYS DRIPS ON THE HOT PLATE. Trying to put the carafe back is equally frustrating because it always gets hung up on the "valve" at the bottom of the basket. And, when pouring from the carafe, there is no way to not have coffee spill on the counter no matter how hard you try. Terrible design. Terrible appliance. If I could give zero stars, I would
No, I would not recommend this to a friend.
Response from cuisinart.comBy cuisinart, August 18, 2025
Hello-
We are so sorry to hear about the trouble you’ve had with your Coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900351127. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you’ve had with your Coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900351127. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com