Customer reviews from cuisinart.com
Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Average customer rating
4.6
(5,175 Reviews)
Rating breakdown 5,175 reviews
5 Stars
3,804
4 Stars
869
3 Stars
264
2 Stars
120
1 Star
118
92%of customers recommend this product.
(
3,875 out of
4,203)
Customer Reviews for Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Customer Rating
1
Rusting heat plate! Finish flaking
on October 6, 2025
Posted by: M. Monnot
Gender:Female
This coffee maker was our second in 20 years. The first one lasted 15. The second one has started to rust on the heating plate in the last 3-4 years. The finish on that the coffee maker handle is also not holding up. I’m so disappointed. We were dedicated Cuisinart customers… now we are sad that the quality seems to have gone downhill.
No, I would not recommend this to a friend.
Response from cuisinart.comBy cuisinart, October 7, 2025
Hello- \n\nWe are so sorry to hear about the trouble you’ve had with your coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900389989. If you email us, please use the subject line ‘Cuisinart Review’. \n\nCuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: Moneeq
from Menifee CA
Gender:Female
Verified Purchase:Yes
nice looking coffee maker, but coffee Does not stay hot and to pour the coffee it makes a mess cause you practically have to put the pot upside down to get all the coffee. Had to return it. And got another cuisinart
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: John7171
Verified Purchase:Yes
First unit clock ran fast. Returned and ordered replacement. Replacement unit also ran fast. Returned and bought another brand. You've got a problem!
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Liz P. E.
from NJ
Gender:Female
Verified Purchase:Yes
This is a great coffee maker! It is fast, quiet, easy to use and to clean. It makes great coffee. It looks nice on the counter and is space efficient. It is the second Cuisinart one we’ve owned. The first lasted a very long time with heavy use. We replaced it with another brand and immediately realized the difference. We ditched that one and ordered another Cuinsinart. So Happy we did!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
4
Good maker. Great for large batches. Good design.
on September 3, 2025
Posted by: Selectiveeye
Gender:Male
Verified Purchase:Yes
A decent coffee maker. Can make a lot of cups. Fairly fast. Great reusable filter. Easy to operate.
This is the second of this model we have owned. Replacement as our first one purchased 3 or 4 yrs ago started to leak and the warmer was rusting through.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: DJI*1
Gender:Female
Verified Purchase:Yes
Nice looking but has a horrible strong plastic smell that didn't go away even after running several pots of water thru it.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Chapin
Gender:Female
Verified Purchase:Yes
I have been purchasing this exact coffee maker for years and love it.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: RSmith
from Saratoga Springs, NY
Gender:Male
Verified Purchase:Yes
My 12-cup Cuisinart stopped working after a couple of years of making 6 cups per day and occasionally 10-12 when I had guests. So I decided to get the 14 cup Coffeemaker because I noticed when I wanted 12 cups the 12-cup Coffeemaker would allow the coffee in the hopper to overflow. However, I noticed that the hopper in the 14-cup Coffeemaker is really no bigger than the 12-cup's hopper.
You can't call it a 14-cup Coffeemaker if you can't make 14 cups! If you put in the correct amount of coffee using the scoop provided by Cuisinart the coffee overflows in the hopper and you get grounds in your coffee. If I want to make 14 cups when family or friends are visiting, which is often, then I have to make two pots. But wait a minute...I don't have two pots!
After years of buying Cuisinart products, I think you may have lost a loyal customer.
You can't call it a 14-cup Coffeemaker if you can't make 14 cups! If you put in the correct amount of coffee using the scoop provided by Cuisinart the coffee overflows in the hopper and you get grounds in your coffee. If I want to make 14 cups when family or friends are visiting, which is often, then I have to make two pots. But wait a minute...I don't have two pots!
After years of buying Cuisinart products, I think you may have lost a loyal customer.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com