Customer reviews from cuisinart.com
Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Average customer rating
4.6
(4,904 Reviews)
Rating breakdown 4,904 reviews
5 Stars
3,606
4 Stars
827
3 Stars
244
2 Stars
113
1 Star
114
92%of customers recommend this product.
(
3,684 out of
3,998)
Customer Reviews for Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Posted by: Bobio
Verified Purchase:Yes
Its ok so far...The cord should be about 4 inches longer. I have to pull it out away cupboards and off to the side so i can open the top. Because if this i also can't pour all the water out of the carafe. If i had a space where there was nothing above it..i wouldnt have that problem..But like most people i put this on my counter top. So that isnt an option. I also would have made the lid on the carafe on a hinge..instead of taking on and off every time to add water , etc.. Still trying to find the right coffee to water ration for the best cup that i like for taste.. Love the looks of it, programming is pretty easy.
Written by a customer while visiting cuisinart.com
Posted by: Ed A.
Verified Purchase:Yes
Nice coffee maker, but doesn’t last long. The hot plate started rusting out within the first few months.
Written by a customer while visiting cuisinart.com
Posted by: Globug
from Orangevale, CA
Gender:Female
Verified Purchase:Yes
Horrible coffee maker for th money!! 15 minutes to brew 10 cups of coffee! I can't imaginee how long it would take to brew the full 14 cups... The sprayer inside to dispense the hot water, NEVER, NEVER, dries out...
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: B.A.A.
from Minneapolis, MN
Gender:Female
Verified Purchase:Yes
We used it for 3 days and the clean light came on. I contacted customer service who told me to descale the unit. I did the descaling and 4 days later the clean light came on again. We have been buying this coffee maker for years and haven’t had any problems. Now they are telling us it is okay to keep using it even though the clean light comes on every day.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Customer Rating
1
Rusting heat plate! Finish flaking
on October 6, 2025
Posted by: M. Monnot
Gender:Female
This coffee maker was our second in 20 years. The first one lasted 15. The second one has started to rust on the heating plate in the last 3-4 years. The finish on that the coffee maker handle is also not holding up. I’m so disappointed. We were dedicated Cuisinart customers… now we are sad that the quality seems to have gone downhill.
No, I would not recommend this to a friend.
Response from cuisinart.comBy cuisinart, October 7, 2025
Hello- \n\nWe are so sorry to hear about the trouble you’ve had with your coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900389989. If you email us, please use the subject line ‘Cuisinart Review’. \n\nCuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Customer Rating
1
Cheaply made junk
on November 27, 2025
Posted by: Paul1979
In one year we went through 3 of these pieces of junk. First one lasted only 3 weeks before some relay inside quit and it started clicking and flashing on-and-off every few seconds, exchanged it for another at the store. The next one lasted almost six months before a similar failure, exchanged it again for a 3rd. This one just quit after 4 months. These were all used in a clean dry kitchen with modern wiring, never submerged or treated in anyway that should lead to failure. In additional to being a poorly made waste of money the blue display is stupidly bright, it illuminates the whole kitchen at night which is fine if you like that sort of thing but I didn't.
Response from cuisinart.comBy Cuisinart, December 1, 2025
We’re very sorry to hear about the repeated issues you’ve experienced and the frustration it caused. This is not the experience we want for our customers, and our team is available to assist with troubleshooting or replacement options. Please contact Cuisinart Customer Service at 1-800-726-0190 and reference ticket 8900441557 so we can work with you to resolve this.
Written by a customer while visiting cuisinart.com
Posted by: Moneeq
from Menifee CA
Gender:Female
Verified Purchase:Yes
nice looking coffee maker, but coffee Does not stay hot and to pour the coffee it makes a mess cause you practically have to put the pot upside down to get all the coffee. Had to return it. And got another cuisinart
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: John7171
Verified Purchase:Yes
First unit clock ran fast. Returned and ordered replacement. Replacement unit also ran fast. Returned and bought another brand. You've got a problem!
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com