Customer reviews from cuisinart.com
Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Average customer rating
4.6
(5,170 Reviews)
Rating breakdown 5,170 reviews
5 Stars
3,800
4 Stars
869
3 Stars
263
2 Stars
120
1 Star
118
92%of customers recommend this product.
(
3,873 out of
4,200)
Customer Reviews for Cuisinart - 14-Cup Coffee Maker with Water Filtration - Black Stainless Steel
Posted by: Klondike
Verified Purchase:Yes
The Cuisinart drip coffee maker is stylish and looks great. Also appreciate the 14-cup vs. 12-cup capacity. That little extra comes in handy each day at our household. Even though it's brand new, not happy with the small amount of water leakage that occurs EVERY time the coffee maker is filled. At first, thought it might be due to going to/past the MAX fill line ..but it wasn't. Even when staying under the 14-cup line, the machine still leaks. Such a hassle to have to wipe the counter each day after starting a pot. Cuisinart, please resolve this. This coffee maker does not meet your kitchen appliance standards.
Written by a customer while visiting cuisinart.com
Posted by: BenM
from Kentucky
Gender:Male
Verified Purchase:Yes
The coffee is fine but the clock is faulty. It runs EXTREMELY fast . As in when the unit has been on for 30 minutes, the clock will be two hours which engages the auto off. Not great when part of the reason for buying a coffee maker like this is for the auto brew and auto off features
Response from cuisinart.comBy Cuisinart, May 8, 2024
Hello-
We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: BD..
Verified Purchase:Yes
Bought it for the extra 2 cups to 14 but every time we go that full grounds overflow into carafe making the extra two cups unusable. Everything is black: lid/filter receiver/water tank AND the lip of the pot so even in bright light, you can't tell where you're pouring and given the tank aperture is too small, you have to be stupid careful not to pour into filter. THEN the lid doesn't open far enough so when one is trying to pour the last few ounces out of the pot , into the tank, one hits the lid before the pot tis empty. Ergonomics are abysmal!
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, March 5, 2025
Hello- We are so sorry to hear about the trouble you've had with your DCC-3200. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900228191. If you email us, please use the subject line ‘Cuisinart Review’.
-Cuisinart Consumer Care Team
-Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: Scott1952
from PA
Gender:Male
Verified Purchase:Yes
Bought this expecting a product that lived up to the name.
Trouble right from the start! First pot of coffee resulted in grounds in the pot and all over the coffee maker. Thought maybe I did something wrong. Used a paper filter second time! Same result! Started checking things and found that the drip actuator on the basket was not made or installed correctly at the factory! Returned and won’t be buying another product from this company again.
Trouble right from the start! First pot of coffee resulted in grounds in the pot and all over the coffee maker. Thought maybe I did something wrong. Used a paper filter second time! Same result! Started checking things and found that the drip actuator on the basket was not made or installed correctly at the factory! Returned and won’t be buying another product from this company again.
Response from cuisinart.comBy cuisinart, July 7, 2025
Hello-
We are so sorry to hear about the trouble you’ve had with your coffee maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900319655. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you’ve had with your coffee maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900319655. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: Michael Piscitelli
Gender:Male
Verified Purchase:Yes
We have had about 6 Cuisinart Coffee Makers over the years (all the same model). So far this latest unit has been very disappointing. The glass carafe fits so snugly with the filter unit that it is scratching the heat plate. We are also noticing that the filter unit is pushing up the lid on the top of the unit. Lastly, we make a full 14 cup pot daily and the grounds are ending up in the pot because the filter unit is overflowing and pushing the grounds up to the top of the filter unit. I am not sure why this one has been so poor.
I would recommend this to a friend!
Response from cuisinart.comBy cuisinart, August 21, 2025
Hello-
We are so sorry to hear about the trouble you’ve had with your grinder. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900353867. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you’ve had with your grinder. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900353867. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: Satisfied customer 12
Gender:Male
Verified Purchase:Yes
Coffeemaker was very easy to use. Nice big carafe, but then we were used to our French press. Got this for serving an influx of relatives who’d come for a wedding. It did well.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Davidb7
Gender:Male
Verified Purchase:Yes
Fabulous. It makes the coffee the way it should be made. You have the control to make it as strong as you like. Love the filter for the water.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Very pleased with the quality of the product. Lives up to the Cuisinart name.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com