Customer reviews from geappliances.com
GE - 36 inches - Convertible - Wall Range Hood - Black Slate
Average customer rating
4
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
23
4 Stars
7
3 Stars
3
2 Stars
5
1 Star
4
72%of customers recommend this product.
(
28 out of
39)
Customer Reviews for GE - 36 inches - Convertible - Wall Range Hood - Black Slate
Customer Rating
4
SOLID DESIGN
on June 12, 2017
Posted by: bubba85
from Annville, PA, United States
WELL BUILT UNIT. FAN RUNS QUIETLY WITH AMPLE AIR FLOW. TWO HALOGENS PROVIDE JUST ENOUGH LIGHT TO COOK COMFORTABLY.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
works great looks sleek!
on November 3, 2017
Posted by: victorina
from Beaverton, OR, United States
very happy with this product, works great and was an easy install. We like how it looks and has good pull for such a small unit
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
I would love this but...
on August 28, 2023
Posted by: alpha814
from arizona
I would love this but the fan blows downward and does not take smoke or odors out of the house
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
4
Response from geappliances.comBy Charlie@GEA, GE_Appliances, August 30, 2023
Hi there,
We're sorry to hear that your vent hood is not taking the smoke and odors from the kitchen ad we're happy to help.
If the hood does not remove odor we recommend taking a look at the troubleshooting tips below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18450#:~:text=Check%20that%20the%20filter%20is,nothing%20is%20blocking%20the%20vent.
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if you have any additional questions. We're always here to assist with the operation of your appliances. -Charlie@GEA
We're sorry to hear that your vent hood is not taking the smoke and odors from the kitchen ad we're happy to help.
If the hood does not remove odor we recommend taking a look at the troubleshooting tips below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18450#:~:text=Check%20that%20the%20filter%20is,nothing%20is%20blocking%20the%20vent.
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if you have any additional questions. We're always here to assist with the operation of your appliances. -Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Important information for 9' ceiling installation
on March 4, 2017
Posted by: Rhonda13579x3
from Indianapolis, IN, United States
If your ceiling is 9' or higher, you will definitely need to buy the extension kit. I asked this question on the extension kit section and based on the information GE provided moved forward without. That was a mistake. Coming out of the box, when its assembled as instructed with 9' ceilings, the bottom of your hood would be 38" above the cooktop. Measure it out, it's pretty high.
I would recommend this to a friend!
Written by a customer while visiting geappliances.com
Customer Rating
4
Easy to Install
on June 19, 2017
Posted by: Lees Bees
from Pennsylvania, United States
I ordered this unit online. There is a YouTube video that was a great help in completing the installation of the vent. However, the instructions were incomplete for venting the unit directly through the outside wall which was necessary in this two-story home. I had to call customer service to confirm that I was following a proper procedure. While the low fan setting is generally sufficient any setting on the fan greater than low is a bit loud. The down pointing lights are excellent.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Drips Oil and is noisy
on November 17, 2020
Posted by: Watson11
from Vail, AZ
We've had our vent hood in our new home for about 6 months. For the last 2 weeks, it has been dripping oil out of the fan assembly. We called GE and a service tech told us it was a design issue. There is only 2 of us, we don't fry foods often and we have never had an issue like this from any other vent hood. We have cleaned the filters multiple times and wiped down the blower assembly, but the oil keeps coming. This issue and the noisy blower and poorly designed column means that it is getting replaced. Called GE customer service and was on hold. I tried multiple times to utilize the call back feature, but it didn't work. After having our new GE dishwasher replaced and our new GE refrigerator serviced, we will never buy another GE appliance and I suggest that you do not either.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
Motor went February 2022
on February 25, 2022
Posted by: Holly74
from Brighton, mi
The motor started squeaking and shuts down, this fan could have lasted much longer in my opinion. Service call opened.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
3
Response from geappliances.comBy Gina@GEA, GE_Appliances, February 28, 2022
Thanks for reviewing your hood and letting us know what has happened. We understand how disappointing it is to have it shut down on you so shortly after purchase and sincerely apologize for the poor experience. We're confident our techs will properly diagnose and resolve this for you. Please let us know if you have any additional questions. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Great product, but slopy installation hardware
on March 4, 2016
Posted by: mbartz
from Buffalo, NY, United States
Product looks great. The drywall anchors don't work the screws pull out. The screw holes for the duct covers do not line-up and I needed to drill new ones. Supplied duct covers don't reach a 9' ceiling so additional hardware is needed. For the price of the unit the assembly is sloppy.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
3
Value
1
Written by a customer while visiting geappliances.com