Customer reviews from samsonite.com
Samsonite - Pro Upright Mobile Office 18" Spinner Suitcase - Black
Average customer rating
3.8
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
11
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
4
79%of customers recommend this product.
(
11 out of
14)
Customer Reviews for Samsonite - Pro Upright Mobile Office 18" Spinner Suitcase - Black
Customer Rating
1
Mobile solution with ultimate issues
on December 17, 2025
Posted by: Vivian
from Elmhurst, ny
Gender:Female
[This review was collected as part of a promotion.] Other than looking pretty and having good amount of compartment in a tight fit, everything else in its working is difficult.
Even when I slide zipper almost all the way down, it’s so tough it does not open unless I slide zipper all the way to the bottom where it opens all the way up. This shouldn’t happen having me expose everything in public
It’s also not designed to hold the weight. It falls foward if I open it because the wheels are behind the front area when I open it
The handles are hard to manage and always in the way of opening the luggage. The clip for both handles are fragile
The wheels are too small and hard to roll for work in New York. The rolling is harder and harder to go through the city streets with lumps and bumps and snow. Becuase the wheels are so small, the luggage bottom gets wear and dirty on the bottom all rover everyday just by regular walking. I don’t abuse my item and it’s already look used. I hate it. It is getting louder and louder. The handle is hard to go down at random times when I need to have it down for my next travel destination. The inner slots overlap each other even alittle bit is harder to put things in because the compartments are not strong. The outside is so hard that I cannot get anything or put anything in unless I open it all the way. It is just very try inconvenience and annoying to use.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 22, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Product not listed correctly.
on December 25, 2025
Posted by: ktucholke
from Phoenix, AZ
Gender:Male
The site describes the product as 17.5 H x 18.1 L x 12.5 D. The box the product arrived in measures 15.4 H x 17.2 L x 9.6 D. If the Product dimensions were correct, it would not fit in the box it was shipped in.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 29, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com