Customer reviews from oxo.com
OXO - Brew 9 Cup Coffee Maker - Black
Average customer rating
4.4
(459 Reviews)
Rating breakdown 459 reviews
5 Stars
304
4 Stars
82
3 Stars
34
2 Stars
23
1 Star
16
97%of customers recommend this product.
(
254 out of
263)
Customer Reviews for OXO - Brew 9 Cup Coffee Maker - Black
Customer Rating
5
Reliable and delicious coffee!
on July 22, 2026
Posted by: Robin D.
This coffee maker is easy to use and pretty to look at an I am delighted to have given myself the gift of easy delicious coffee. I usually drink French Press coffee, but I needed a way to make coffee with zero mess from coffee grounds. This machine brews delicious tasting coffee and the carafe keeps it nice and hot to the last drop. I also find it easy to clean which it also high priority when I shop for stuff like this.
Written by a customer while visiting oxo.com
Customer Rating
5
So far so good
on July 14, 2026
Posted by: Roland D.
[This review was collected as part of a promotion.] My older Cusinart machine was still functioning when I bought this machine on sale. I am very glad bc this machine is more streamlined and trustworthy than my older machine. One feature I'm glad for is the water reservoir and grounds basket having a bit of separation between them. In my older machine, any infrequent failures during brewing, like a grounds overflow, would make a terrible mess in the water reservoir due to their close proximity ( under one lid) that would take a lot of cleaning and flushing to remedy. Not an issue with this design. I also think the metal vs glass carafe is great for cleaning without concern of broken glass in the metal sink during frequent, vigorous cleaning.
Written by a customer while visiting oxo.com
Customer Rating
4
Very smooth cup
on July 8, 2026
Posted by: Jennifer D.
This has been a very welcome upgrade from our old drip machine—the coffee is really so much smoother (yet more caffeinated?). The dial does take a little getting used to, but it was second nature by the third day. The carafe keeps the coffee warm for hours without tasting burnt and bitter. I’m only knocking off one star because it did take several days for the strong chemical smell/taste to wear off, even with about 5 water-only cycles. But now that we’re past that we love it.
Written by a customer while visiting oxo.com
Customer Rating
3
Have had for years
on June 28, 2026
Posted by: DFH
A good machine, but after owning for years and years, it’s really hard to clean well and is getting gross. Wish they could update with a removable water tank. A good machine. A good price. It gets yucky and can’t be cleaned well. We are moving on to another brand.
Written by a customer while visiting oxo.com
Customer Rating
3
Love it, but high tech features don't last
on May 12, 2026
Posted by: Kaitlyn
We've had our OXO unit for about 9 years - the carafe sensor (ensuring the carafe is placed correctly. before brew) just stopped working making the rest of unit worthless.
We've tried some magnet hacks and general resets (which worked a time or two) but now are not kicking anything into gear. This seems to be a common issue based on online available troubleshooting - but there are no replacement parts or other options beyond get a new one.
Written by a customer while visiting oxo.com
Customer Rating
1
Coffee tastes like chemicals
on April 2, 2026
Posted by: Joshua O.
As many others have mentioned in the reviews, the coffee flavor is very bad because it is mixed with a chemical taste. It seems the rubber used inside is the cause.
Written by a customer while visiting oxo.com
Customer Rating
4
Leaks
on April 1, 2026
Posted by: Anonymous
I like the coffee this maker brews. Only problem is it leaks when brewing around the edges of top of pot always. No
matter how you situate the pot.
matter how you situate the pot.
Written by a customer while visiting oxo.com
Customer Rating
1
Defective machine
on March 4, 2026
Posted by: Anonymous
We just received our new OXO 9 cup coffee maker and, unbelievably, it’s defective. Very disappointing experience given the Wirecutter rating.
Written by a customer while visiting oxo.com