Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Nespresso machines are designed to brew each blend to the specific programmed temperature that is best suited to that blend, as defined by Nespresso Coffee Experts. Quality is important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk and sweeteners can decrease the temperature of the drink. We have some tips to help prepare a hotter beverage to increase your overall enjoyment:
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
• Clean the brew unit by running the Clean Cycle at least once a week. This also helps eliminate coffee grounds build up within the brew unit.
• Descale the machine. Scale build-up can interfere with proper heating and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.