Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - White
Average customer rating
4
(3,480 Reviews)
Rating breakdown 3,480 reviews
5 Stars
2,202
4 Stars
390
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,995 out of
2,779)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - White
Customer Rating
1
Started off bad
on June 17, 2023
Posted by: Jenn13
from Houston, TX
I bought it 3-4 days ago and received it today. When I saw the box it had the grey machine on (I ordered white) the. I opened it and it was white and I was checking it out inside where the pod goes nd it had coffee stains all over it.They sent me a used machine. They even covered the color on the box with a white sticker. Thankfully customer service looked up the item and knew it had been returned so they are sending a new one. But I think I deserve some free coffee because I have my coffee machine since I received a dirty and used machine. Thank you
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 20, 2023
Thank you for your review. We are glad to see that our Coffee Specialists were able to have a replacement machine sent to you. If you have any questions or concerns regarding the Vertuo Next machine, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Take it back
on December 25, 2022
Posted by: Unhappyelf1
from California
Received for Christmas, i really don’t care for fancy coffee. Its just another way for companies to make money. Coffee is coffee. Most definitely taking this back. Looked really lowbudget for the price. And the pods are too expensive.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 27, 2022
Hi. Thank you for you review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great new coffee bundle
on July 30, 2024
Posted by: Coffee
from Sioux Falls, SD
[This review was collected as part of a promotion.] I bought this while visiting the store in the Mall of America and we love the bundle and the sale we found. We are trying different coffees now to determine our favorites.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
New machine
on December 23, 2022
Posted by: Kali
from Chandler
[This review was collected as part of a promotion.] The store was crowded and we had to do several transactions machines kept freezing, reps made it work and we are loving our new upgraded Nespresso
I would recommend this to a friend!
Response from Nespresso USABy Nisha B , Customer Service, December 26, 2022
Hi Kali. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. However, we are thrilled to learn you have purchased a different machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good strong coffee
on June 15, 2024
Posted by: Vanlife2000
from California
[This review was collected as part of a promotion.] Great tasting strong coffee. Better than what you get in a coffee shop.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent
on January 13, 2023
Posted by: Tiff66
from California
[This review was collected as part of a promotion.] Product is easy to use ! Great and makes a quick morning coffee with just one button
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Loving My Vertuo Next
on April 24, 2023
Posted by: Rae
from Dallas TX
[This review was collected as part of a promotion.] I have had the Vertuo next for a few months and have enjoyed it so much that I recently purchased one for my father as a birthday present. This machine is a really convenient size and easy to use. The coffee definitely tastes better when you frequently run the water cycle but other than that it's so easy to maintain.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes good variety
on April 28, 2023
Posted by: Rtcoffee
from San Mateo CA
[This review was collected as part of a promotion.] Enjoying the pour over style that we did not previously have on our older nespresso
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA