Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - White
Average customer rating
4
(3,480 Reviews)
Rating breakdown 3,480 reviews
5 Stars
2,202
4 Stars
390
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,995 out of
2,779)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - White
Customer Rating
3
This is my third machine
on June 18, 2023
Posted by: MelissaP
from Nashua, nh
[This review was collected as part of a promotion.] Love this machine but 2 have broken, on my third one in 3 years. Disappointed they weren't replaced for me. If this one doesn't hold up, I won't be buying again:(
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 20, 2023
Thank you for your review. We are disappointed to learn that your experience with our Nespresso machines have not been as seamless as we would like. Please contact us at 800-562-1465 if you experience any issues with the Vertuo Next machine. Additional assistance is also available at Nespresso.com/help
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the modern look!
on November 1, 2023
Posted by: KDN
from Silicon Valley
[This review was collected as part of a promotion.] Great machine for a compact space! I also love the look of the machine - the black matte is great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love the taste of the coffee
on March 25, 2024
Posted by: Sindi
from Illinois
[This review was collected as part of a promotion.] I got it about 1 month and my family and I love it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing machine
on May 1, 2023
Posted by: Harmony
from Western Canada
[This review was collected as part of a promotion.] Got new Vertuo Plus in April. Expected good with crema but this surpasses my expectations!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine, do not recommend!
on July 14, 2023
Posted by: Laurenn1717
This machine is horrible. I bought it to use the reusable pods to make one cup of coffee one time a day and I have never been more unhappy with a coffee machine. It always requires cleaning. It will randomly stop working mid coffee. I gave this a shot after being a 15 year customer of the keurig machine and I'll be going back and purchasing a keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, July 15, 2023
Thank you for your review. We are aware that some companies are manufacturing capsules that appear to be compatible. We do not test the compatibility of competitors’ products with our machines; therefore we cannot comment on this. You may decide to use non-Nespresso capsules in your Nespresso machine. The use of capsules others than those of Nespresso doesn’t invalidate the warranty.
If you require troubleshooting assistance with the Vertuo Next machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
If you require troubleshooting assistance with the Vertuo Next machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Why can't you buy Petes or Starbucks Pods???
on August 3, 2022
Posted by: Shane
from Salt Lake City, UT
*BEWARE* the Vertuo Next machine does not allow other pods (Starbucks or Petes etc.) as the original device does. I hate that Nespresso limits the variety; very unfortunate.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 5, 2022
Thank you for your review. Starbucks by Nespresso capsules brew in all Vertuo machine models, including the Vertuo Next machine. These capsules may be purchased in store at Bed Bath Beyond and may be purchased online via Walmart and Amazon. We recommend the first time use steps at least once a week as part of your machine maintenance, to flush any coffee granule buildup from the head of your machine. Should you need any machine assistance, our toll-free number 800-562-1465, is available 24 hours a day and 7 days a week, for your convenience. Enjoy discovering Starbucks by Nespresso to add more delicious options for your coffee beverages. The possibilities are endless.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee, Reliable Machine
on February 9, 2022
Posted by: Irene
from Pennsylvania
I h purchased the vertuo machine almost two years ago. Coffee is delicious!' The best you can get! The machine works perfectly every time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Too scared to try it!
on January 5, 2023
Posted by: Ann O
Ooooh... We were just given this Ventuo Next by our daughter for Christmas and based on these common reviews of regular failures I am going to return it without opening it. I can't stand the idea of MORE JUNK IN LANDFILLS and I don't want to add to that catastrophe 😥 I'm going back to my perfect simple little Mr Coffee ♥️
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Hello, and thank you for your honest review, Ann. Our Vertuo Next machines come with up to a one-year warranty and a lifetime of troubleshooting support. If you run into any issues, please give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA