The pillow is very comfortable and well made. It doesn't keep me as cool as I anticipated but I think it's me not the pillow. It comes with a very nice pillow. There is some smell but it is not overwhelming (you'll have this with any sort of foam or gel pillow) after a couple of days it dissipates. Very nice pillow. When I need another pillow, I would buy this again.
The customer service was much better than any of the other brands. I liked that it was well priced and delivered to the door. Overall though, it's just a bed, MUCH firmer than I like. It's like sleeping at a budget hotel.