The pillow is very comfortable and well made. It doesn't keep me as cool as I anticipated but I think it's me not the pillow. It comes with a very nice pillow. There is some smell but it is not overwhelming (you'll have this with any sort of foam or gel pillow) after a couple of days it dissipates. Very nice pillow. When I need another pillow, I would buy this again.
The ghost pillow provides excellent support. I usually have an issue with pillows that are tall. However, the ghost pillow conforms perfectly to my head and neck making it a non issue.
We have had our Ghostbed and pillows for a month now and love them. I thought there was no way that the thick "foam" pillows would work as I have neck issues but I haven't had a sore neck since I started using the Ghostbed pillow. It is suggested that the Ghostbed can take time to adjust to but not in our case. We slept great from the first night! Now I just hope that it holds up so we continue to enjoy this great bed for the next 10 years.