I bought a full for my daughter a year ago...and I loved taking naps in it, so I decided to purchase a cal king fir my wife and I....and it's uncomfortable as hell.
Soft, smells fantastic! Only thing I would change is the height profile, maybe make a version half as thick. It tends to crane my head forward, and w/ herniated cervical discs, the current profile is a strain on my neck when I sleep on my back. But sleeping on the side, it's a perfect pillow. Still prefer damn awesome!
The customer service was much better than any of the other brands. I liked that it was well priced and delivered to the door. Overall though, it's just a bed, MUCH firmer than I like. It's like sleeping at a budget hotel.
The pillow is very comfortable and well made. It doesn't keep me as cool as I anticipated but I think it's me not the pillow. It comes with a very nice pillow. There is some smell but it is not overwhelming (you'll have this with any sort of foam or gel pillow) after a couple of days it dissipates. Very nice pillow. When I need another pillow, I would buy this again.