Soft, smells fantastic! Only thing I would change is the height profile, maybe make a version half as thick. It tends to crane my head forward, and w/ herniated cervical discs, the current profile is a strain on my neck when I sleep on my back. But sleeping on the side, it's a perfect pillow. Still prefer damn awesome!
so far the bed is very nice. The only thing is that it sinks in when I sit on the edges but I am a big person so it's not that big of a deal other than that I like the bed
The customer service was much better than any of the other brands. I liked that it was well priced and delivered to the door. Overall though, it's just a bed, MUCH firmer than I like. It's like sleeping at a budget hotel.