This is the first pillow I’ve used that is soft yet provides enough support for both back and side sleeping. It stays cool and I’ve never slept better with any other pillow.
The Ghost Pillow is comfortable, I would say a medium firm. It is quality, and is a bit more cool as far as temperature than my other expensive pillows of similar construction. It will still absorb some heat as my infrared thermometer had shown. That improved a bit after removing my cotton pillow cover, I had expected a cooler pillow. These are expensive, but I expect that you will get many years of service from them considering the construction.
While it did take me about a week and a half to get used to sleeping on the Ghost Pillow since it was so different from my old (VERY old) pillow, now sleeping on the Ghost Pillow is great. I sleep well and don't wake up with neck pain.