I must have done research on pillows for neck pain for three nights before finally deciding to buy this pillow based on the cost, online video reviews, and the wonderful 100+ night return policy that I do not believe I will be using. The pillow provides support in supine and side lying position that comfortable cradles my neck. I've been waking up without neck pain and headaches ever since using this pillow. Not the best cooling pillow I've tried, but I run cold anyway.
I bought this pillow for my fiancee. It's really nice and very soft, but it's a bit too soft for her taste. I am returning this pillow, and I will be buying another memory foam gel pillow for her because we really like mine.