I bought the pillow after much research to solve neck and lower back issues. I am a stomach sleeper. The first day after I used it the neck pain decreased and every day got better until after 10 days completely gone. The back pain has significantly decreased, but now was re-injured an unrelated manner, but was getting better. I tell the story to everyone. I was a sceptic, but proved wrong.
I ordered Flex model and I found it little soft for me, called Ghostbed asking to help with exchange to more firm style. It was really easy process. I had really great Chat session twice with an agent. They are very friendly, & knowledgeable. Only process took long was donation place took forever to pick up my mattress. So I had 2 mattresses for almost 10 days. Best part I was able to use both mattress to compare them. Refund/difference took longer then I expected. That’s the only small part I wasn’t happy but over all I’ll give 10 out of 10 on everything.
Almost immediately you can feel the difference. We also bought a competitor’s pillow with similar claims for 1/2 the price & that pillow definitely did not come close to Ghost’s pillow!