The straps don't lie flat on your shoulders, because they're sewn too close together and don't curve to make room for your neck. Such a disappointment because the rest of the bag is perfect!
No, I would not recommend this to a friend.
Response from High SierraBy High Sierra, High Sierra Care Team, August 30, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We'd love the opportunity to make this right for you. Please contact us at warranty@highsierra.com. Thanks again!
Measured between seams when fully extended, the height is 18.5 not 20"; the width is 12.5 not 14"; and the maximum depth, at the bottom, is 9 not 10" (the pack is not as deep at the top as at the bottom). The weight is a couple of ounces heavier which is less significant. The pack will be adequate for my purposes but I would have appreciated having the extra space indicated by the advertised size.
I really love it! i can use it for school, work, and travel. I have a laptop, tablet, 3 notebooks, and lots of small things which all fit. I even got my boyfriend and best friend to get one.
High quality! I need a bigger backpack for my high schooler. The same size as vesena backpack I got from your website. Even the description says it’s bigger than Vesena. It isn’t. Had to return. Please bring back Vesena! I have to keep searching before then…