Customer Reviews for GhostBed - Adjustable Base -Twin XL - Black
Customer Rating
5
So far so good and we love it!
on July 9, 2019
Posted by: Traci
from United States
Had my doubts after reading reviews about how hard the classic ghost bed was. However, It is seriously comfortable. We went from a very uncomfortable air mattress that we had only 18 months. Wish I had bought the Ghost Bed to begin with!
We were happy with the adjustable bed. Its durable and smooth when lifting. The extra features of LED lights and remote are nice. The only thing that would make it better would be more precise options for head and feet adjustment instead of all or nothing.
bought the Ghostbed Luxe mattress and adjustable base and I am so happy! The customer service I received through chat with my questions was very informative and helpful. I only took one day to decide the ghostbed was right for me. I ordered my bed on Friday and had received both pieces by Wednesday. When I had an issue setting up the base, Matthew in customer service knew exactly what I needed to do. I have had the best sleep since! I wasn't sure about ordering a bed online when I had no opportunity to lay down on it first but it was such a great decision. Having a 100 night trial is awesome but I noticed a difference the very first night. I would recommend and have recommended ghostbed to anyone that is looking for a new bed.
The product was ok but the deliverary process was less than adequate. The base came one day, the cover for the mattress two days later and finally three days later the mattress finally came. They were all ordered at once but using the same delivery tracking code they were delivered on three separate days. The delivery process debacle shadows the product chance of sucess completely!
There was a piece of metal in one of the screw holes for the bed leg from when they mended the bracket to the bed but I contacted ghost bed and they sent out someone to repair it. Was able to knock the piece of metal out and I was able to set up the bed. Easy to put together and very comfortable. Love the pre programmed setting and the lights and vibrating base are a nice touch