Customer reviews from GhostBed
GhostBed - Adjustable Base -Twin XL - Black
Average customer rating
4.6
(2,662 Reviews)
Rating breakdown 2,662 reviews
5 Stars
2,014
4 Stars
366
3 Stars
128
2 Stars
70
1 Star
84
93%of customers recommend this product.
(
2,397 out of
2,567)
Customer Reviews for GhostBed - Adjustable Base -Twin XL - Black
Customer Rating
5
I like my GhostBed
on November 12, 2020
Posted by: Valerie P.
from United States
The bed is so easy to operate. Set up was easy as well, only took an hour from opening box to fully operational. I have a queen. Its been a blessing for me during recovery from back surgery. I can raise the lower section to ease the pain or raise the upper section when I have a meal in bed. I purchased only the adjustable base for my queen mattress. The expense was well worth the comfort for sleeping and recovery. Oh, the massage vibration is quiet by comparison to the Purple adjustable base I replaced because my puppy chewed the wires. I prefer the GhostBed over the Purple bed.
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
3
Was expecting more
on November 12, 2020
Posted by: Anonymous
from United States
I bought the adjustable base combo and am currently a little over 60 days in to the trail and have already contacted CS for a remedy. So here goes...
Delivery: Received the mattress two days before the base. Both are heavy, but with two people can be easily set up with no problems. Was able to sleep on the mattress the same night with no weird smell.
Base: The instruction manual was easy to read and understand. Also describes all the functions and features. The included USB ports are nice, but charge super slow so I opted for my normal chargers for devices. It also slides, a lot! So make sure you also invest in the brackets to keep the base in place. The primary con for me in regard to base is that the anti-snore function worked for about two weeks and then stopped. Have to manually adjust to that setting. Further, the vibration patterns go all wonky every now and then.
Mattress: I opted for original ghost bed, and height is a bit lower than my old mattress. The sides droop down when sitting on the edge, so it feels as if you'll slide right off when putting on shoes. The firmness is good, but my husband and I both wake with back pain that is typically worse than it was. That claim was my primary motivation for purchasing in the first place. Mattress needs to conform to base adjustment still as certain positions leave gaps between the base and mattress.
Returns: you can return/replace the matress within the trial period. However, base purchases are final. If you choose to upgrade the matress, hen your trial is complete and you're stuck with the new one for better or worse. Customer service is excellent, however, I wanted another couple days to discuss whether to fully upgrade or just return the matress and go with a different brand. Was told than fine and made an appointment for a follow-up. That was mine days ago, with no emails or calls from the company since.
Delivery: Received the mattress two days before the base. Both are heavy, but with two people can be easily set up with no problems. Was able to sleep on the mattress the same night with no weird smell.
Base: The instruction manual was easy to read and understand. Also describes all the functions and features. The included USB ports are nice, but charge super slow so I opted for my normal chargers for devices. It also slides, a lot! So make sure you also invest in the brackets to keep the base in place. The primary con for me in regard to base is that the anti-snore function worked for about two weeks and then stopped. Have to manually adjust to that setting. Further, the vibration patterns go all wonky every now and then.
Mattress: I opted for original ghost bed, and height is a bit lower than my old mattress. The sides droop down when sitting on the edge, so it feels as if you'll slide right off when putting on shoes. The firmness is good, but my husband and I both wake with back pain that is typically worse than it was. That claim was my primary motivation for purchasing in the first place. Mattress needs to conform to base adjustment still as certain positions leave gaps between the base and mattress.
Returns: you can return/replace the matress within the trial period. However, base purchases are final. If you choose to upgrade the matress, hen your trial is complete and you're stuck with the new one for better or worse. Customer service is excellent, however, I wanted another couple days to discuss whether to fully upgrade or just return the matress and go with a different brand. Was told than fine and made an appointment for a follow-up. That was mine days ago, with no emails or calls from the company since.
This is not the first bed that I have purchased online, but now my advice is to go into a physical store and try any mattress that catches your eye or matches your criteria for a new bed. For the price, I want to be sure that a mattress will meet my needs and I'll not be stuck with a bed that promises one thing but doesn't deliver. I was hoping my experience would be much better.
Written by a customer while visiting GhostBed
Customer Rating
5
Love this bed. Have been
on November 12, 2020
Posted by: Anonymous
from United States
Love this bed. Have been waking up for years with a horribly sore back. No more. I cannot believe the difference. No more pain in the morning. Sleeping so much better. Not up three times in the night with pain. I love this bed!! Thank you.
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
5
We weren't sure we'd like
on November 12, 2020
Posted by: Russ B.
from United States
We weren't sure we'd like a split king, but absolutely don't regret it now. Reading and watching TV are so much more relaxing with the ability to adjust the head and the feet.
My wife really likes the vibration feature and uses it almost daily. All the parts seems strong and stable - so should last the rest of our lives.
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
5
Happy customer
on November 12, 2020
Posted by: Anonymous
from United States
Very happy with my purchase. It was time to replace my mattress so I started looking and I found the Ghostbed for a great price. I decided to give it a try since they offered a 101 night guarantee and the best price on the internet. So far I am pleased with the quality and comfort of the mattress. I would recommend this to anyone that asks.
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
5
Very high tech, love it
on November 11, 2020
Posted by: Zhi J.
from United States
Very high tech, love it didn’t expect to have that much function
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
5
This was the best decision
on November 11, 2020
Posted by: Anonymous
from United States
This was the best decision we ever made. GhostBed bundle is the only way to go. Great quality, great made products and the best sleep we have ever experienced!
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
4
Not bad!
on November 11, 2020
Posted by: Samantha C.
from United States
We’re still on the fence after about a month. I love the plushness and it definitely moves better with the adjustable base than our old mattress did. The sheets/pillowcases are very slick and slide off each other. It is cooling though! Overall we like it!
I would recommend this to a friend!
Written by a customer while visiting GhostBed