Customer reviews from dewalt.com
Dewalt - DCE800 Cordless Drywall Sander
Average customer rating
2.7
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
2
4 Stars
0
3 Stars
2
2 Stars
3
1 Star
2
50%of customers recommend this product.
(
4 out of
8)
Customer Reviews for Dewalt - DCE800 Cordless Drywall Sander
Customer Rating
1
Sucks
on March 4, 2023
Posted by: Douglas
from Pepperell, ma
The sanding pad keeps flying off while I use it. Horrible design.
No, I would not recommend this to a friend.
Response from dewalt.comBy Michelle, DEWALT® Social Media Team, March 7, 2023
Hello Douglas. I appreciate your feedback on the DCE800B and I'm sorry to hear about the issue you are experiencing with the pad flying off. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket #6649390 so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Written by a customer while visiting dewalt.com
Customer Rating
2
TGIF
on November 25, 2022
Posted by: Bubby with a chubby
from Missouri
Switched to the battery sander after having corded sanders for years. walking on stilts and not having to worry about a cord is a bonus, the downside is sanding a giant house alone on a Friday and your sander decides to completely seize up which leads to a long day
Response from dewalt.comBy Deeris, DEWALT Social Media Team, January 28, 2023
Hello, I appreciate your feedback on the sander DCE800B and I'm sorry to hear it stopped working. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket 6413030 so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Written by a customer while visiting dewalt.com
Customer Rating
3
Needs LED lights
on April 14, 2023
Posted by: Machine
from Fraser mi
I have been using this tool for a year now. For the most part it works well. Have to go back with a sanding sponge to fine tune some areas. It would be a lot easier to see the surface if the head had LED lights. I used a sander with lights and its a lot easier to see the flaws as your sanding instead of setting the sander down and shining a light across the surface the going back to sand where necessary. Please put lights on it!!
I would recommend this to a friend!
Response from dewalt.comBy Frank, Customer Service, April 19, 2023
Hello, appreciative customer Thank you for taking the time to provide your feedback on the ( Model #DCE800B) and I'm sorry to hear about the bad performance of this product.
This is not the kind of performance we expect from our products and we would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket # 6943654 so we have all information available for your review.
Thanks; Frank, DEWALT
This is not the kind of performance we expect from our products and we would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket # 6943654 so we have all information available for your review.
Thanks; Frank, DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
5
First use was good.
on July 27, 2021
Posted by: TyAtHome
from vancouver
I am not a professional drywaller, but I have done hundreds of liner feet of drywalling.
I have done the sanding manually before this and I became tired of it so I thought to try this tool. I think as I get used to it, I will have wished I bought one a long time ago.
It takes some getting used to as it can really remove alot of material quickly, however, I was also surprised by how quickly I progressed with it one the first use. If you are gentle and can get the "feel" of how the sandpaper is cutting, it will do a nice job right away. Feeling the float of the pad is essential becuase it will want to dig hard on one edge if you twist the handle.
Over all, I am pleased with the unit, I did not opt to buy the dewalt dust collecter becuase that would have set me back just as much as this tool cost and instead opted for the duct tape adapter which is working fine.
For the cost I also wish that Dewalt would have included the optional hard backing for the sander. I see why they went with the soft back as it will be less likely to gouge as you get used to the machine, but why not throw both in the package.
I also think I will find some other uses for this machine as they sell standard sand paper in the 9 inch format such as large wodden surfaces like fence or deck. I will try that in time.
I have done the sanding manually before this and I became tired of it so I thought to try this tool. I think as I get used to it, I will have wished I bought one a long time ago.
It takes some getting used to as it can really remove alot of material quickly, however, I was also surprised by how quickly I progressed with it one the first use. If you are gentle and can get the "feel" of how the sandpaper is cutting, it will do a nice job right away. Feeling the float of the pad is essential becuase it will want to dig hard on one edge if you twist the handle.
Over all, I am pleased with the unit, I did not opt to buy the dewalt dust collecter becuase that would have set me back just as much as this tool cost and instead opted for the duct tape adapter which is working fine.
For the cost I also wish that Dewalt would have included the optional hard backing for the sander. I see why they went with the soft back as it will be less likely to gouge as you get used to the machine, but why not throw both in the package.
I also think I will find some other uses for this machine as they sell standard sand paper in the 9 inch format such as large wodden surfaces like fence or deck. I will try that in time.
I would recommend this to a friend!
Written by a customer while visiting dewalt.com
Customer Rating
3
pretty good, not amazing
on May 4, 2022
Posted by: atomic724
from Fairfax, VA
the unit is slightly heavier than the competing plug-in sander units. the motor spins strong enough while the battery is fresh. a brand new fully charged 5.0 battery lasts almost 20 minutes and then it runs weakly for 2~3 more minutes. the sander can use 8 or 9 inch discs which is nice. the proprietary vacuum hose is annoying, you should offer a fitting so that it connects to ordinary shop vacuums. the foam/velcro sanding disc should have holes/ports to allow the vacuum to remove the loads of dust that collect at the center of the sanding pads.
- no vacuum attachment
- no center disc vacuum holes
- shortish run time
+ uses 8 or 9 inch discs
- no vacuum attachment
- no center disc vacuum holes
- shortish run time
+ uses 8 or 9 inch discs
I would recommend this to a friend!
Response from dewalt.comBy Michelle, DEWALT® Social Media Team, February 3, 2023
Helloatomic724. Thank you for taking the time to provide your feedback. I'm sorry you weren't pleased with the DCE800B. Your feedback is valuable as we take into consideration every piece of feedback that we come across. I will pass this along to our team for review. It is feedback like yours that allows us to make improvements.
Thanks,
Thanks,
Written by a customer while visiting dewalt.com
Customer Rating
2
dropped the ball at the finish line
on November 16, 2020
Posted by: jman
from Los Angeles, California
i want to start by saying I'm kinda of a dewalt guy. This is the first tool I've purchased from the company i was disappointed in. Watching reviews the dust management seemed to work as well if not better then other drywall sanders on the market. However this tool does NOT ship with the same parts as it was reviewed with. In the reviews it uses a hard pad to mount the sandpaper or mesh to, the hard pad is covered in holes for the dust to be sucked through. As shipped with the soft foam pad dust management is crippled. if your not going to use a dust extractor, maybe it doesn't matter to you, but dust mangment doesn't work in the state it is shipped. To top it off the part numbers they give for the hard pad doesn't come up anywhere DWE7802 ? Why Dewalt?
No, I would not recommend this to a friend.
Written by a customer while visiting dewalt.com
Customer Rating
5
Whats Not to like
on December 29, 2020
Posted by: Dewalt Mikey
from hamilton , NY
love the ability to slap a battery and plug in the battery dust extractor and go to work. 9 inch hook and loop sanding discs and you will be on the way. Can also drop the hook and loop head and run a screw on head i.e exmp porta cable pads. like the ability to easily extend the boom or retract it, was pleasantly surprised with the sanding power it actually has, especillay compared to plug in sanders. works great for alternative sanding jobs too. wont go wrong on it.
I would recommend this to a friend!
Written by a customer while visiting dewalt.com
Customer Rating
1
Not worth wasting your money
on March 11, 2023
Posted by: Sam the man
from New Hampshire
Get this tool for a home project. Saw it had ok reviews but it’s not living up to the reviews. First the foam Velcro pad keeps getting suctioned to the wall and pops off. To put the foam back on it takes an act of congress. There’s no locking mechanism to stop the washer and bolt from spinning, and the bold is on there super tight. I think it’s gets tighter with work. My engineer brother also thought the design is messed up. He said that it probably wasn’t possible with the restriction the design team had. There’s more problems too. To power the machine done I almost need a hammer to smash the off switch back in. Which makes it had to turn off. Next when trying to sand the ceiling there’s no way to ensure the sander lands even on the ceiling so when you try to and the ceiling you can put some gouges if you aren’t paying attention. I wish I read more reviews of other brands before I bought this one. I doubt makita’s 18v Sheetrock sander has the same issues.
It’s possible a pro would not have these problems because they know how to fix them.
It’s possible a pro would not have these problems because they know how to fix them.
No, I would not recommend this to a friend.
Response from dewalt.comBy CS, March 14, 2023
Hello.
We appreciate your feedback on the DCE800B and we are sorry to hear about the issues that you are having with your unit. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket 6693812 so we have all information available from your review. We look forward to hearing from you so we may assist you with a solution.
Thanks,
Jessica
DEWALT Social Media Team
We appreciate your feedback on the DCE800B and we are sorry to hear about the issues that you are having with your unit. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket 6693812 so we have all information available from your review. We look forward to hearing from you so we may assist you with a solution.
Thanks,
Jessica
DEWALT Social Media Team
Written by a customer while visiting dewalt.com