Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 17" Brushless Push Mower Kit with (2) 4.0Ah Batteries and 2A Dual Port Charger - Green
Average customer rating
4.4
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
134
4 Stars
37
3 Stars
15
2 Stars
3
1 Star
10
92%of customers recommend this product.
(
156 out of
169)
Customer Reviews for Greenworks - 48V (24V x 2) 17" Brushless Push Mower Kit with (2) 4.0Ah Batteries and 2A Dual Port Charger - Green
Posted by: BrentF
from Florida
Gender:Male
Verified Purchase:Yes
Battery life was significantly less than expected.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, August 22, 2022
Hello BrentF,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 45 minutes, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 45 minutes, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Miss Mae
from Vancouver Washington
Gender:Female
Verified Purchase:Yes
I love mowing my lawn now! This baby cuts the grass, plows through the weeds, and I don't even break a sweat, thanks to the self-propelling action. I can get through my almost 1/4 ace lawn with one charge too, now that the grass is back under control. Definitely would reccomend this to anyone who wants an easy going mowing experience.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: SKMoore
from Central IL
Gender:Female
Verified Purchase:Yes
This is my 2nd Greenworks mower and first battery operated. The mower came basically assembled; soon I was testing it out and mowed the front yard. Thoughts: Very nice, light, easy to learn to use as a first timer w/batteries. It is a little louder than expected from the mower description, so I was/am suprised...not a show stoper, but have liked it to be as quite as anticipated. Lastly,I would love to have my blade looked at by a local Greenworks hired professional - I don't think it's as 'sharp' as it should be when mowing under ideal conditions. Bottom line: it's nice, easy to use - doesn't corner so well in tight spaces; overall I like it, but the blade needs attention to not skip some grass when mowing.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: SKMoore
from Central IL
Gender:Female
Verified Purchase:Yes
Set-up: easy. Using the self-propel..use a test area for 5 minutes if new to this. Clean cut, great battery life, attachments are easy on.off. & easy to fold & store. I’m 74 & love this lawn mower.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Happy Customer
on June 28, 2023
Posted by: Butch Wax
from Fort Collins, Colorado
Gender:Male
My Wife and Son got me the combo package for Father's Day, mower, blower, and trimmer. All three do exactly what they were designed to do. Now I am being "Picky" I wish the trimmer was variable speed: they have excellent Customer Service and a happy customer.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Super happy I bought this!!
on April 9, 2024
Posted by: Christina60
from Grand Blanc, MI
Gender:Female
I just used for the first time today. I live in Michigan and normally we do not mow until the end of April at the earliest. I have under an acre and use an electric riding mower for the bulk, but also do quite a large area with a push mower. I was shocked how much I mowed and still have 1 bar left on each battery. It more than surpassed what I was expecting. It's very easy to use and I love the self-propel feature; my first mower with it. It's super quiet and I love that it folds up easy. I couldn't be happier that I purchased this and I did a ton of research before I picked this one.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Terrible battery
on May 18, 2024
Posted by: TomC1234
I bought this mower with the two 5.0 aH batteries. They are supposed to last 'up to 45 minutes'. What a joke. I have mowed my lawn three times now and this is what I get. Fully charged lasts about 16 minutes, not enough to do my entire yard. I charge they to full again (in the dual slot charger this takes over two hours, not the 75 minutes that is claimed) and try to finish. Next charge lasts about 10 minutes. Still not done with my lawn. On the third attempt I barely finish what should easily be done an one charge. I can only think that your advertising is deceptive. If I needed a stronger battery I would have bought those instead of what came with the mower. As it is, it is pretty much worthless.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 21, 2024
Hello TomC1234,
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Worked Well for the First Month
on April 11, 2025
Posted by: MikeLuc
from Bradenton, FL
Gender:Male
[This review was collected as part of a promotion.] The mower worked well for the first month but now only runs for around 3 minutes with two fully charged batteries.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 11, 2025
Hello MikeLuc.
We are sorry to hear of your experience. Ensure both batteries are fully charged before attempting to use the mower, users must use (2) fully charged Greenworks 24V battery packs. Do not use battery packs other than Greenworks 24V. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example: one battery is charged 100%, and the other is charged 50%, the unit will only run until the 50% battery is depleted). When using (2) batteries with different amp hours (Ah), the machine will run until the lower (Ah) battery is depleted.
Greenworks mowers can also experience reduced runtime due to factors like overgrown grass or extreme temperatures. Long, thick grass can put a strain on the mower's motor, potentially causing it to shut down or reduce runtime. Make sure the grass is not excessively long and adjust the mower height if needed. Lithium-Ion batteries can be affected by very hot or very cold temperatures, reducing their performance. If possible, try a different set of batteries (if you have them) to see if the issue persists or try a different charger to see if the issue is with the charger.
If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
We are sorry to hear of your experience. Ensure both batteries are fully charged before attempting to use the mower, users must use (2) fully charged Greenworks 24V battery packs. Do not use battery packs other than Greenworks 24V. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example: one battery is charged 100%, and the other is charged 50%, the unit will only run until the 50% battery is depleted). When using (2) batteries with different amp hours (Ah), the machine will run until the lower (Ah) battery is depleted.
Greenworks mowers can also experience reduced runtime due to factors like overgrown grass or extreme temperatures. Long, thick grass can put a strain on the mower's motor, potentially causing it to shut down or reduce runtime. Make sure the grass is not excessively long and adjust the mower height if needed. Lithium-Ion batteries can be affected by very hot or very cold temperatures, reducing their performance. If possible, try a different set of batteries (if you have them) to see if the issue persists or try a different charger to see if the issue is with the charger.
If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com