Customer reviews from greenworkstools.com
Greenworks - 80V 21 (Push) Cordless Lawn Mower + Axial Leaf Blower + 13 String Trimmer, (2) 2.0Ah Batteries and Charger - Green
Average customer rating
4.5
(418 Reviews)
Rating breakdown 418 reviews
5 Stars
314
4 Stars
58
3 Stars
13
2 Stars
6
1 Star
27
91%of customers recommend this product.
(
304 out of
333)
Customer Reviews for Greenworks - 80V 21 (Push) Cordless Lawn Mower + Axial Leaf Blower + 13 String Trimmer, (2) 2.0Ah Batteries and Charger - Green
Customer Rating
1
Won’t stand grass up for cutting
on September 15, 2021
Posted by: TominGH
from Gig Harbor, WA
Gender:Male
I’ve had this model for three years now and cannot find a way to mow my lawn without having to go back over the entire lawn manually with a rake to stand up the grass that the lawn mower missed, then go over it again with the mower. I saw a statement on greenworks’ website indicating that their Heavy Duty replacement blade might address the problem, but it’s been on back order for literally years. I’d be quite happy with the mower if green works would address this serious flaw.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, September 16, 2021
Hello TominGH
Thank you for your feedback! Sorry to hear you are not satisfied with the cut of this lawn mower. The cause of streaking could be the way the user mows, but it also may be the result of some generally causes that create this problem. Overlapping each pass in the lawn you make with the lawnmower allows the mowing blades to contact each blade of grass and ensures no areas are missed. The overlap need not be very large. Overlapping by only 1 or 2 inches is enough. As you complete a pass and make your turn for the next one, line up the mower’s wheels with the indentation the wheels made during the previous pass.
Another suggestion to take into consideration, a clean mowing deck. Over the course of the mowing season, the underside of the mower’s deck collects dirt, mud, and grass clippings. Even if you mow your grass when it’s dry, the blades still attract some moisture, which tends to make grass clippings clump underneath the deck. This debris hampers both air and grass clipping movement inside the deck. Streaking could be one indication that the deck needs cleaning. With the battery removed or mower unplugged check the underside. Scrape off grass, mud and dirt clinging to the deck by using a wired brush be careful not to cut your hands on the mower blades.
Lastly, bent blades and those with severe nicks in them also cause streaking. Examine the condition of the blades while you are cleaning its deck. If a blade is bent, replacing it is the best course of action. The same is true with if a blade’s cutting edge is badly damaged. Because the blades rotate at high speeds, collisions with rocks and other solid objects are enough to damage the blades beyond the point they can be ground to good mowing condition. The cutting edge of lightly nicked blades or dull blades can be restored by using a bench grinder or have the blades sharpened by a professional.
Hoping these suggestion help. If you have any follow up questions, or concerns we urge you to contact us at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com for further assistance. We are happy to help.
Thank you for your feedback! Sorry to hear you are not satisfied with the cut of this lawn mower. The cause of streaking could be the way the user mows, but it also may be the result of some generally causes that create this problem. Overlapping each pass in the lawn you make with the lawnmower allows the mowing blades to contact each blade of grass and ensures no areas are missed. The overlap need not be very large. Overlapping by only 1 or 2 inches is enough. As you complete a pass and make your turn for the next one, line up the mower’s wheels with the indentation the wheels made during the previous pass.
Another suggestion to take into consideration, a clean mowing deck. Over the course of the mowing season, the underside of the mower’s deck collects dirt, mud, and grass clippings. Even if you mow your grass when it’s dry, the blades still attract some moisture, which tends to make grass clippings clump underneath the deck. This debris hampers both air and grass clipping movement inside the deck. Streaking could be one indication that the deck needs cleaning. With the battery removed or mower unplugged check the underside. Scrape off grass, mud and dirt clinging to the deck by using a wired brush be careful not to cut your hands on the mower blades.
Lastly, bent blades and those with severe nicks in them also cause streaking. Examine the condition of the blades while you are cleaning its deck. If a blade is bent, replacing it is the best course of action. The same is true with if a blade’s cutting edge is badly damaged. Because the blades rotate at high speeds, collisions with rocks and other solid objects are enough to damage the blades beyond the point they can be ground to good mowing condition. The cutting edge of lightly nicked blades or dull blades can be restored by using a bench grinder or have the blades sharpened by a professional.
Hoping these suggestion help. If you have any follow up questions, or concerns we urge you to contact us at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com for further assistance. We are happy to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
What’s not to like?
on November 9, 2021
Posted by: Patrick83
from Sacramento, CA
Gender:Male
Well-built, easy to assemble, powerful, long lasting battery—what’s not to like? Beats my old corded Workx hands down!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
big problem ordering
on June 17, 2022
Posted by: nickname1234
from staten island ny
Gender:Male
cant order it for 4 weeks and representative didnt have any info and didnt care
Response from greenworkstools.comBy Greenworks, Customer Care, June 20, 2022
Hello nickname1234
We are sorry to hear about this experience. This is truly not an experience we want for our valued customers such as yourself. We strive to provide the best customer service and product support for our customers, so you can feel confident that you are getting the best care possible!
Please note the current situation may cause some delay in the delivery of your order. We guarantee delivery and we are doing our very best to deliver your order as soon as possible.
If you have any further questions or feedback, we would be glad to talk to you more about this please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
We are sorry to hear about this experience. This is truly not an experience we want for our valued customers such as yourself. We strive to provide the best customer service and product support for our customers, so you can feel confident that you are getting the best care possible!
Please note the current situation may cause some delay in the delivery of your order. We guarantee delivery and we are doing our very best to deliver your order as soon as possible.
If you have any further questions or feedback, we would be glad to talk to you more about this please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Posted by: Rumple Stilskin
from S. MS
Gender:Male
Verified Purchase:Yes
Works great. Plenty of power. I'll be purchasing more 80 volt equipment from Greenworks.
Tired of that troublesome lower voltage junk from a different manufacturer.
Tired of that troublesome lower voltage junk from a different manufacturer.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Really hard to restring
on May 13, 2023
Posted by: Rugbytj
from Tennessee
Gender:Male
Works good except the battery is compatible with other Greenworks tools I own. It’s also really hard to restring
Pros: Quiet, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , May 15, 2023
Hello Rugbytj,
Thank you for your feedback. We're glad to hear you like the performance of the unit and that it's compatible with your other Greenworks Tools. We're sorry you're having a hard time rewinding the string.
Here are the compatible trimmer line you can use to rewind the spool:
https://www.greenworkstools.com/products/replacement-string-trimmer-line-2969502?_pos=2&_sid=4bdaa170c&_ss=r
https://www.greenworkstools.com/products/replacement-string-trimmer-line-2969302?_pos=10&_sid=4bdaa170c&_ss=r
We have a video from a different model with the same winding mechanism that may be helpful. Here's the link:
https://www.youtube.com/watch?v=W2fy9_VYdJs
Thank you for your feedback. We're glad to hear you like the performance of the unit and that it's compatible with your other Greenworks Tools. We're sorry you're having a hard time rewinding the string.
Here are the compatible trimmer line you can use to rewind the spool:
https://www.greenworkstools.com/products/replacement-string-trimmer-line-2969502?_pos=2&_sid=4bdaa170c&_ss=r
https://www.greenworkstools.com/products/replacement-string-trimmer-line-2969302?_pos=10&_sid=4bdaa170c&_ss=r
We have a video from a different model with the same winding mechanism that may be helpful. Here's the link:
https://www.youtube.com/watch?v=W2fy9_VYdJs
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Goodbye CO2, hello fresh air.
on May 27, 2023
Posted by: PatrickL84
from South Carolina
Gender:Male
I’ve had this mower for a week now and I’ll never go back to a gas mower unless I have to due to property size. This mower is perfect for what I need. It cuts well, is light and super quiet.
The main reason I switched is because the toxic emissions from gas products. My two year old son loves being out with me near the tools so I did research and landed on this Greenworks for several factors:
Steel deck
Simple construction
Good reviews
Good price
Simple construction
Good reviews
Good price
The only trade offs are battery maintenance and battery charge but I’ll deal with those for the benefits this battery mower offers.
I enjoy every time I take it out.
Some of my favorite features are:
How quiet it is
The one lever height adjustment
How durable it feels
The classic look
How quiet it is
The one lever height adjustment
How durable it feels
The classic look
All in all I’m super happy with this mower.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Steve in atlanta
from Marietta, georgia
Gender:Male
Verified Purchase:Yes
Love how it cuts, plenty of power for the whole yard, bags clippings well. I love it.
I have had both gas and electric in the past. This is the best!!
I have had both gas and electric in the past. This is the best!!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Best purchase ever
on June 30, 2023
Posted by: TGram
from Maryland
I bought this a few years back. It is so easy to use. Put the battery in and go! No exhaust, no pull cord, adjustable cut lengths with a pull of a lever, maximum grass cutting width. It even stands up to take less room in my shed. Great product!
Pros: Easy to Use, Quiet, Durable
Written by a customer while visiting greenworkstools.com