Customer reviews from greenworkstools.com
Greenworks - 80V 21 (Push) Cordless Lawn Mower + Axial Leaf Blower + 13 String Trimmer, (2) 2.0Ah Batteries and Charger - Green
Average customer rating
4.5
(406 Reviews)
Rating breakdown 406 reviews
5 Stars
304
4 Stars
57
3 Stars
13
2 Stars
6
1 Star
26
91%of customers recommend this product.
(
296 out of
324)
Customer Reviews for Greenworks - 80V 21 (Push) Cordless Lawn Mower + Axial Leaf Blower + 13 String Trimmer, (2) 2.0Ah Batteries and Charger - Green
Customer Rating
5
Pass on the Gas powered mowers and Join the Green “Works” Revolution
on July 18, 2021
Posted by: Technoedge
from Portland, OR
Gender:Male
Pro 80V Brushless 21” Lawn Mower exceeds my gas powered mowers in every category: (1) Lightweight, easy to maneuver with one hand, (2) Powerful, sensing technology increases RPM’s through deeper grass, (3) Long lasting, battery powers over half-acre area, recharges in twenty minutes, (4) Storage, easy to clean and compactly store in garage, (5) Safety, no flammable fuel/oil storage, (6) Savings, no annual fuel engine winterization or spring maintenance, (7) Quiet, no annoying noise pollution.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Green works pro 80v500cfm brushless leaf blower w/2ah battery
on December 3, 2021
Posted by: Flower
Gender:Female
I’ve had my leaf blower 1 week now. I am enjoying using it. It has plenty of power. I would like to get a second battery but don’t know which battery will fit it. Don’t know where to find the battery number.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Poor Quality Prevents Assembly
on April 15, 2021
Posted by: Andy Mowless
from Oregon
I'm reading the reviews of other users and wishing I could get as far as testing the mower. My unit came with the plastic handle knobs so poorly manufactured that the upper handle assembly cannot be attached to the mower at all. Overall the build quality is very poor compared to gas mowers in the same price range. My suggestion is to build a better mower and charge more for it (think Tesla), the bitter taste of poor quality remains long after the sweetness of low cost is forgotten.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, April 19, 2021
Hello Andy,
Thank you for your review. We are sorry to hear about this. Please contact us directly so that we can begin looking into your options. Kindly give us a call at 1-888-909-6757 or send an email to info@greenworkstools.com.
Thank you for your review. We are sorry to hear about this. Please contact us directly so that we can begin looking into your options. Kindly give us a call at 1-888-909-6757 or send an email to info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Posted by: 19bart55
from western Colorado
Verified Purchase:Yes
has plenty of power, battery lasts only 20 minutes expected more running time, that is the reason I went with 80V, not sure I want to spend more money on a larger hour amp battery. I am interested in the 80V Snow shovel that could use the same battery and charger but?
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Not perfect, but still great
on September 4, 2023
Posted by: petergy
Gender:Male
So this is probably the best battery-powered lawn mower one can buy today: it cuts through thick grass, would strongly recommend the 80V battery for larger yards. However, the unit is pretty heavy for a push mower so if you need to use it on slopes, it may be a challenge. The side piece that directs the mulch comes off very easily, which is also not good.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Junk
on March 4, 2021
Posted by: Burned
from Pittsburgh, PA
Used it approximately 30 times in a little over a year. It runs for 10 minutes then the battery needs to be re-charged. It take less than 5 minutes to fully charge and still it runs for only 10 minutes. It is clearly either a defect or they make junk. They have not responded to multiple emails claiming that they are protecting their employees. Seems they have not figured out how to work remotely. Avoid this product and this company.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, March 10, 2021
Hello Burned,
Thank you for your feedback; we are very sorry for the delay in addressing your emails. Since the beginning of the pandemic, we have had some challenges responding to the high volume of requests coming in as was previously done. Our team has been doing our best to be in contact with each waiting customer as promptly and safely as possible as we are all adjusting to new changes the best we can. We can assure you that the delays currently taking place are not typical under normal circumstances. We have been receiving understanding and patience from many of our customers through this difficult time which has been appreciated; we hope you will come to understand and bear with us as well. We know that this is not an ideal situation. If you have not sent a request in a while, please send another request and ensure that your request has been submitted using the customer contact page located on our website and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. Ensure that you have also checked your junk/spam folder just in case our reply went to that folder.
In the meantime, here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Hope these suggestions help.
Thank you for your feedback; we are very sorry for the delay in addressing your emails. Since the beginning of the pandemic, we have had some challenges responding to the high volume of requests coming in as was previously done. Our team has been doing our best to be in contact with each waiting customer as promptly and safely as possible as we are all adjusting to new changes the best we can. We can assure you that the delays currently taking place are not typical under normal circumstances. We have been receiving understanding and patience from many of our customers through this difficult time which has been appreciated; we hope you will come to understand and bear with us as well. We know that this is not an ideal situation. If you have not sent a request in a while, please send another request and ensure that your request has been submitted using the customer contact page located on our website and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. Ensure that you have also checked your junk/spam folder just in case our reply went to that folder.
In the meantime, here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Hope these suggestions help.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Won’t stand grass up for cutting
on September 15, 2021
Posted by: TominGH
from Gig Harbor, WA
Gender:Male
I’ve had this model for three years now and cannot find a way to mow my lawn without having to go back over the entire lawn manually with a rake to stand up the grass that the lawn mower missed, then go over it again with the mower. I saw a statement on greenworks’ website indicating that their Heavy Duty replacement blade might address the problem, but it’s been on back order for literally years. I’d be quite happy with the mower if green works would address this serious flaw.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, September 16, 2021
Hello TominGH
Thank you for your feedback! Sorry to hear you are not satisfied with the cut of this lawn mower. The cause of streaking could be the way the user mows, but it also may be the result of some generally causes that create this problem. Overlapping each pass in the lawn you make with the lawnmower allows the mowing blades to contact each blade of grass and ensures no areas are missed. The overlap need not be very large. Overlapping by only 1 or 2 inches is enough. As you complete a pass and make your turn for the next one, line up the mower’s wheels with the indentation the wheels made during the previous pass.
Another suggestion to take into consideration, a clean mowing deck. Over the course of the mowing season, the underside of the mower’s deck collects dirt, mud, and grass clippings. Even if you mow your grass when it’s dry, the blades still attract some moisture, which tends to make grass clippings clump underneath the deck. This debris hampers both air and grass clipping movement inside the deck. Streaking could be one indication that the deck needs cleaning. With the battery removed or mower unplugged check the underside. Scrape off grass, mud and dirt clinging to the deck by using a wired brush be careful not to cut your hands on the mower blades.
Lastly, bent blades and those with severe nicks in them also cause streaking. Examine the condition of the blades while you are cleaning its deck. If a blade is bent, replacing it is the best course of action. The same is true with if a blade’s cutting edge is badly damaged. Because the blades rotate at high speeds, collisions with rocks and other solid objects are enough to damage the blades beyond the point they can be ground to good mowing condition. The cutting edge of lightly nicked blades or dull blades can be restored by using a bench grinder or have the blades sharpened by a professional.
Hoping these suggestion help. If you have any follow up questions, or concerns we urge you to contact us at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com for further assistance. We are happy to help.
Thank you for your feedback! Sorry to hear you are not satisfied with the cut of this lawn mower. The cause of streaking could be the way the user mows, but it also may be the result of some generally causes that create this problem. Overlapping each pass in the lawn you make with the lawnmower allows the mowing blades to contact each blade of grass and ensures no areas are missed. The overlap need not be very large. Overlapping by only 1 or 2 inches is enough. As you complete a pass and make your turn for the next one, line up the mower’s wheels with the indentation the wheels made during the previous pass.
Another suggestion to take into consideration, a clean mowing deck. Over the course of the mowing season, the underside of the mower’s deck collects dirt, mud, and grass clippings. Even if you mow your grass when it’s dry, the blades still attract some moisture, which tends to make grass clippings clump underneath the deck. This debris hampers both air and grass clipping movement inside the deck. Streaking could be one indication that the deck needs cleaning. With the battery removed or mower unplugged check the underside. Scrape off grass, mud and dirt clinging to the deck by using a wired brush be careful not to cut your hands on the mower blades.
Lastly, bent blades and those with severe nicks in them also cause streaking. Examine the condition of the blades while you are cleaning its deck. If a blade is bent, replacing it is the best course of action. The same is true with if a blade’s cutting edge is badly damaged. Because the blades rotate at high speeds, collisions with rocks and other solid objects are enough to damage the blades beyond the point they can be ground to good mowing condition. The cutting edge of lightly nicked blades or dull blades can be restored by using a bench grinder or have the blades sharpened by a professional.
Hoping these suggestion help. If you have any follow up questions, or concerns we urge you to contact us at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com for further assistance. We are happy to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
What’s not to like?
on November 9, 2021
Posted by: Patrick83
from Sacramento, CA
Gender:Male
Well-built, easy to assemble, powerful, long lasting battery—what’s not to like? Beats my old corded Workx hands down!
Written by a customer while visiting greenworkstools.com