Customer reviews from greenworkstools.com
Greenworks - 80V 770 CFM Handheld Cordless Leaf Blower, W/4.0Ah Battery and 60 Minute Rapid Charger - Green
Average customer rating
4.4
(1,158 Reviews)
Rating breakdown 1,158 reviews
5 Stars
816
4 Stars
179
3 Stars
54
2 Stars
30
1 Star
79
89%of customers recommend this product.
(
840 out of
948)
Customer Reviews for Greenworks - 80V 770 CFM Handheld Cordless Leaf Blower, W/4.0Ah Battery and 60 Minute Rapid Charger - Green
Customer Rating
1
Terrible design
on January 18, 2024
Posted by: 406jay
from Bozeman. MT
Gender:Male
I bought this a year ago. The design is terrible. If you try to move anything icy with it the scraper bar will break. Eventually the plastic behind the beater will wear through and then the snowblower is history. I have a lawn trimmer and this snowblower from Greenworks. They know how to do electric but have know clue how to build tools. Both pieces I own are junk.
Pros: Convenient, Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, January 19, 2024
Hello 406jay,
Thank you for your feedback! This is certainly not the impression we want our valued customers to be left with. Snow blower wearable parts such as impellers, belts & scraper; blades are wearable item and are not covered under the warranty. However, if an item is shipped damaged, we would certainly replace it under the warranty. If you feel this issue is beyond normal wear and tear, please reach out to Greenworks at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Thank you for your feedback! This is certainly not the impression we want our valued customers to be left with. Snow blower wearable parts such as impellers, belts & scraper; blades are wearable item and are not covered under the warranty. However, if an item is shipped damaged, we would certainly replace it under the warranty. If you feel this issue is beyond normal wear and tear, please reach out to Greenworks at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
About to call for a second replacement - BEWARE!!
on January 18, 2024
Posted by: UnhappySnowblower
from Salt Lake City
Gender:Male
First one died "throwing" in 6" of fresh snow after 3 storms. That year, most of the snow that was dropped the same amount of snow. Greenworks replaced it in the following Spring with the same SNB401 model. Winter decided to finally come around and the replacement failed on me during it's second outing after a storm with another ~6" of snow (again). BE FOREWARNED!!! There are many reports of the motherboard failing to power the motor, yet the lights still turn on. I have other Greenworks tools that I use during the Spring and Summer that all work wonderfully and as expected. Yet, the SNB401 20" Snowblower seems like a giant manufacturing defect.
BEWARE!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, January 18, 2024
Hello Valued Greenworks Customer,
Thank you for your review. We are very sorry to hear about this experience. We would truly be interested in hearing more about these issues. Especially, since it seems that you have previously experienced a similar problem. Please know that this Snow Blower model carries a 4-year warranty from the date of purchase. If you are interested in discussing these issues directly with our team, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Thank you for your review. We are very sorry to hear about this experience. We would truly be interested in hearing more about these issues. Especially, since it seems that you have previously experienced a similar problem. Please know that this Snow Blower model carries a 4-year warranty from the date of purchase. If you are interested in discussing these issues directly with our team, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
shuts down first time trying to use it
on January 15, 2024
Posted by: tomwvr
from Maryland
Gender:Male
bought this last season got no snow went to use it today and shuts off after 2-5 seconds - This is my second one. My first one lasted many years was very happy so bought a new one now not sure
Pros: Easy to Use, Quiet, Environmentally Safe
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, January 16, 2024
Hello tomwvr,
Sorry to hear of the problem you are experiencing with the Snow Blower. Here are a few troubleshooting tips to try.
[1] Turn of the unit and remove the battery to confirm that the battery is fully charged, then reinstall the fully charged battery to see if this problem resolves. For snow throwers if the battery is too cold it may not be functionable. Allow the battery to get to room temperature prior to use. For our other tools allow the battery to cool down prior to use if it’s too warm. To avoid battery temperature issues, batteries should be stored indoors in a dry and cool location. Information on battery storage and temperature will in inside your owner’s manual.
[2] Check the condition of the Snow Blower and see if possibly something might be lodged in the Snow Blower like a rock or a pebble that might be preventing it from turning.
If this does not fix the issue, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Sorry to hear of the problem you are experiencing with the Snow Blower. Here are a few troubleshooting tips to try.
[1] Turn of the unit and remove the battery to confirm that the battery is fully charged, then reinstall the fully charged battery to see if this problem resolves. For snow throwers if the battery is too cold it may not be functionable. Allow the battery to get to room temperature prior to use. For our other tools allow the battery to cool down prior to use if it’s too warm. To avoid battery temperature issues, batteries should be stored indoors in a dry and cool location. Information on battery storage and temperature will in inside your owner’s manual.
[2] Check the condition of the Snow Blower and see if possibly something might be lodged in the Snow Blower like a rock or a pebble that might be preventing it from turning.
If this does not fix the issue, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Works very well
on January 15, 2024
Posted by: FranklySpeaking
from Meridian, ID
Gender:Male
[This review was collected as part of a promotion.] This is the first season I have used this. First, it removes snow very well and has good features. I do wish you could completely turn off the headlights for day use but as they are LEDs they probably don't consume much power. Changing light settings is also cumbersome as it is a single button that cycles through all settings instead of just selecting the setting you want directly.
While operating you can release the auger lever while the drive lever is engaged and both will continue. If you release the drive lever while holding the auger lever the auger remains in motion and the drive stops. In order to continue driving but stop the auger you must stop everything first, then restart the machine to be able to drive. This is cumbersome. Starting the machine is not difficult but it is a 2-step process (press the on button, then engage the drive or auger within a few seconds) It would be more convenient to have a on/off switch you can keep on and just depress one of the levers (drive or auger) without having to toggle press an on/off button every time you want to restart.
The "zero point turn function" is done with hand levers similar to break levers. They work fine on bare pavement but if you are in snow they act more as a clutch so you can manually pivot the machine as they don't provide much power to the tires. I'm guessing this is so the machine doesn't spin away from you. Bottom line, when you in deep snow it's not very helpful. However, when you release the drive lever the tires to free spin so maneuvering the machine is fairly easy.
The speed levers for drive and auger are separate. They moved a bit too easily and are easily bumped when operating. They also are slow to respond to changes and although you can feel 4 or 5 detents there seem to be about 3 speed settings + neutral and reverse. My opinion is the detents should be more solid so you don't bump them out of your desired setting.
The engine/electrical & battery areas seem to be snow proofed well and I have not had any moisture issues. The battery compartment stays dry even when needing to swap out batteries.
The equipment and batteries are stored in a heated garage (around 50-60F).
While operating you can release the auger lever while the drive lever is engaged and both will continue. If you release the drive lever while holding the auger lever the auger remains in motion and the drive stops. In order to continue driving but stop the auger you must stop everything first, then restart the machine to be able to drive. This is cumbersome. Starting the machine is not difficult but it is a 2-step process (press the on button, then engage the drive or auger within a few seconds) It would be more convenient to have a on/off switch you can keep on and just depress one of the levers (drive or auger) without having to toggle press an on/off button every time you want to restart.
The "zero point turn function" is done with hand levers similar to break levers. They work fine on bare pavement but if you are in snow they act more as a clutch so you can manually pivot the machine as they don't provide much power to the tires. I'm guessing this is so the machine doesn't spin away from you. Bottom line, when you in deep snow it's not very helpful. However, when you release the drive lever the tires to free spin so maneuvering the machine is fairly easy.
The speed levers for drive and auger are separate. They moved a bit too easily and are easily bumped when operating. They also are slow to respond to changes and although you can feel 4 or 5 detents there seem to be about 3 speed settings + neutral and reverse. My opinion is the detents should be more solid so you don't bump them out of your desired setting.
The engine/electrical & battery areas seem to be snow proofed well and I have not had any moisture issues. The battery compartment stays dry even when needing to swap out batteries.
The equipment and batteries are stored in a heated garage (around 50-60F).
I use this with 3 80V batteries (2 5ah and 1 4ah for a total of 14ah). I am normally clearing two 3 car driveways aprox 25' in length and then go around my city block twice to clear the sidewalk. (About :45min to an hour) I generally keep the auger spinning while manually backing up on driveway runs.
When removing 2-3 inches of very wet snow, with temperatures slightly above or at freezing, I am able to get all done and have about 1/4 of the total ah's left over.
This last snow was 7" of dry snow with temperatures around 25F. Battery life, as expected, is much less with deeper snow. I mostly stopped the auger while manually backing up to conserve battery life (there is a reverse function on the drive but it moves fairly slowly in reverse). I was able to clear 1 of the driveways (3 car) and do one pass of approx 500' of sidewalk before the batteries (14 total ah) died. There was enough power to drive the blower the 500' home but not spin the auger. (about 30 mins total use time)
Recharge took approximately 1 hour on the quick chargers and I finished the job.
The reason for only 4 stars instead of 5 is the power consumption.
When removing 2-3 inches of very wet snow, with temperatures slightly above or at freezing, I am able to get all done and have about 1/4 of the total ah's left over.
This last snow was 7" of dry snow with temperatures around 25F. Battery life, as expected, is much less with deeper snow. I mostly stopped the auger while manually backing up to conserve battery life (there is a reverse function on the drive but it moves fairly slowly in reverse). I was able to clear 1 of the driveways (3 car) and do one pass of approx 500' of sidewalk before the batteries (14 total ah) died. There was enough power to drive the blower the 500' home but not spin the auger. (about 30 mins total use time)
Recharge took approximately 1 hour on the quick chargers and I finished the job.
The reason for only 4 stars instead of 5 is the power consumption.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Snowblower 80v 2stage
on January 14, 2024
Posted by: Loss
from Allen, PA
Gender:Male
Basic size L driveway fits 6 cars approx 1400 sq ft
Had to charge batteries 3x to clear roughly 7” of wet heavy snow. First time it was used. Batteries were stored room temp and 3 were used at same time 80v 4amp came with snowblower. One was always red and had to wait to charge it was warm to the touch. This just was not worth the money. Batteries had to be charged way too many times. I have a load of other greenworks tools and stuff. But this was a horrible experience and embarrassing. All my neighbors were clean and back inside while I waited for batteries to charge. 3 x !!!!
Had to charge batteries 3x to clear roughly 7” of wet heavy snow. First time it was used. Batteries were stored room temp and 3 were used at same time 80v 4amp came with snowblower. One was always red and had to wait to charge it was warm to the touch. This just was not worth the money. Batteries had to be charged way too many times. I have a load of other greenworks tools and stuff. But this was a horrible experience and embarrassing. All my neighbors were clean and back inside while I waited for batteries to charge. 3 x !!!!
Pros: Easy to Use, Quiet, Environmentally Safe, Powerful
Response from greenworkstools.comBy Greenworks, January 16, 2024
Hello Loss,
Thank you for your review. We are sorry to read that you are not completely satisfied with this snow thrower. Wet and heavy will draw more power from the battery, if you are using the unit in wet snow, adjust the height of the snow stream by raising the chute deflector, allowing the maximum amount of wet snow to be discharged. For best use in heavy snow types, you will want to move less at once and move a little quicker. Once a full pass has been completed, only move about a third of the width of the unit with each pass going forward. This will help with the load acting against the unit and should hopefully assist in a more enjoyable user experience. If not, we would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your review. We are sorry to read that you are not completely satisfied with this snow thrower. Wet and heavy will draw more power from the battery, if you are using the unit in wet snow, adjust the height of the snow stream by raising the chute deflector, allowing the maximum amount of wet snow to be discharged. For best use in heavy snow types, you will want to move less at once and move a little quicker. Once a full pass has been completed, only move about a third of the width of the unit with each pass going forward. This will help with the load acting against the unit and should hopefully assist in a more enjoyable user experience. If not, we would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Blows Snow Well, But Leaves Too Much Behind
on January 11, 2024
Posted by: Diggs
Gender:Male
I have several Greenworks 80V products, and I've loved them. I don't feel the same about this snow blower and I'm hoping to get this resolved.
Leaves 3/4 in of Snow Behind
I'm really disappointed that it leaves so much snow behind. See the image.
I'm really disappointed that it leaves so much snow behind. See the image.
Handle is Tough to Work
The handle feels like it is going to break when turning the blowing direction and it requires too much force, at least compared to other models, both Greenworks brand and others I've tried.
The handle feels like it is going to break when turning the blowing direction and it requires too much force, at least compared to other models, both Greenworks brand and others I've tried.
Instructions
The instructions were terrible. I put together another Greenworks snow blower a month or two ago (the 20" version) and it was quick. The instructions were super confusing and cost me an extra hour or so of cold frustration in my garage.
The instructions were terrible. I put together another Greenworks snow blower a month or two ago (the 20" version) and it was quick. The instructions were super confusing and cost me an extra hour or so of cold frustration in my garage.
Missing Springs
The green handle on the dispenser needs springs, but they weren't included. I searched everywhere in the box and never saw them.
The green handle on the dispenser needs springs, but they weren't included. I searched everywhere in the box and never saw them.
Blows Snow Well
One good thing is that the snow that makes it into the blower is blown well. Seems like a decent machine, just needs a few tweaks for me to actually like it.
One good thing is that the snow that makes it into the blower is blown well. Seems like a decent machine, just needs a few tweaks for me to actually like it.
Response from greenworkstools.comBy Greenworks, January 12, 2024
Hello Diggs,
We appreciate you letting us know and apologize for your experience, we understand how frustrating it can be to not have all the parts to get your machine running. For replacement parts and to investigate your warranty options, please call 1-888-909-6757 (1-888-90WORKS) or start a live chat on www.greenworkstools.com. We would like the opportunity to speak with you to see if we can find a solution.
We appreciate you letting us know and apologize for your experience, we understand how frustrating it can be to not have all the parts to get your machine running. For replacement parts and to investigate your warranty options, please call 1-888-909-6757 (1-888-90WORKS) or start a live chat on www.greenworkstools.com. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Blower does not operate properly
on January 11, 2024
Posted by: John207
from Ames, IA
Gender:Male
I bought the snowblower 4 days ago. The assembly was fairly simple to do. It worked okay the first time I used it...2 days ago. Today, I tried using it in 2 inch fluffy snow. It will only run less than 30 seconds before it stops. I have to repeatedly restart it every 20-30 seconds. The battery is fully charged. There is no indication of overheating.
Pros: Quiet, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, January 12, 2024
Hello John207,
Thank you for your feedback. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. We would be interested in hearing more about your concerns. To discuss with our team further we urge you to start a live chat on www.greenworkstools.com or contact us on Greenworks Pro toll-free helpline at 1-855-345-3934, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking with you so we can find a solution.
Thank you for your feedback. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. We would be interested in hearing more about your concerns. To discuss with our team further we urge you to start a live chat on www.greenworkstools.com or contact us on Greenworks Pro toll-free helpline at 1-855-345-3934, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking with you so we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Do t waste your money
on January 11, 2024
Posted by: Carpbiker
from Brighton Mi
Gender:Male
Tried it on 1” of wet snow, total failure. Very difficult to push and plugged up immediately. Was much easier to shovel. I f I could give a lower rating than 1 I would
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, January 12, 2024
Hello Carpbiker,
We're sorry to hear that you are having difficulties with your snow thrower. If the snow is wet, heavy, packed, or icy the discharge range will reduce significantly. When using any snow thrower on wet snow, there is a chance of clogging. Often, the reason for this is the speed of the impeller causes wet snow/slush to freeze. Depending on the weight of the wet snow that you are trying to throw, the unit will shut off if there is too much weight for the unit to handle at once. For best use in wet snow, users should move less at once and move a little quicker. Once a full pass has been completed, only move about a third of the width of the unit with each pass going forward. This will help with the load acting against the unit and should hopefully assist in a more enjoyable user experience.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
We're sorry to hear that you are having difficulties with your snow thrower. If the snow is wet, heavy, packed, or icy the discharge range will reduce significantly. When using any snow thrower on wet snow, there is a chance of clogging. Often, the reason for this is the speed of the impeller causes wet snow/slush to freeze. Depending on the weight of the wet snow that you are trying to throw, the unit will shut off if there is too much weight for the unit to handle at once. For best use in wet snow, users should move less at once and move a little quicker. Once a full pass has been completed, only move about a third of the width of the unit with each pass going forward. This will help with the load acting against the unit and should hopefully assist in a more enjoyable user experience.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com