Hello Mikemin. We are sorry to hear about the issue you are experiencing. Intermittent function can sometimes occur if the battery isn’t fully seated. To check this, please: 1. Power off the tool and remove the battery. 2. Inspect the battery contacts and the compartment for any debris or damage. 3. Wipe the contacts clean with dry cloth if needed. 4. Reinsert the battery firmly until you hear and feel it click into place. 5. Test the tool again to confirm consistent operation. If the issue persists after these steps, we recommend trying a second battery (if available) to help identify whether the concern is with the battery or the tool itself. Should the problem continue, please contact our support team for further assistance. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30AM – 5PM EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. Saturday: 9AM to 5PM EST. Sunday: 9AM to 5PM EST. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change.