Customer reviews from greenworkstools.com
Refurbished Excellent - Pre-Owned Greenworks 80V 17" Brushless String Trimmer with 2.0Ah Battery and Charger - Green
Average customer rating
4.3
(900 Reviews)
Rating breakdown 900 reviews
5 Stars
618
4 Stars
134
3 Stars
41
2 Stars
26
1 Star
81
89%of customers recommend this product.
(
646 out of
729)
Customer Reviews for Refurbished Excellent - Pre-Owned Greenworks 80V 17" Brushless String Trimmer with 2.0Ah Battery and Charger - Green
Customer Rating
5
Amazing Trimmer!
on May 3, 2026
Posted by: CSpit
from Springfield, MO
Gender:Male
[This review was collected as part of a promotion.] I bought this trimmer just to try it out. It has been an amazing purchase! I love using this trimmer. It is very effective and easy to use. Much better than a gas powered trimmer. I would recommend this trimmer to anyone!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: RyanK
from Cleveland, OH
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overall this is a great trimmer that is very well weighted and feels good to use. The string loading system is wonderful, compared to old manual style loading BUT the bump head seems to work when it wants, not when you need. If the bump head would work better this would easily be a perfect trimmer!
Pros: Convenient, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Powerful
on May 2, 2026
Posted by: St71
from FL
Gender:Male
[This review was collected as part of a promotion.] Can believe the power and how long the battery last
Written by a customer while visiting greenworkstools.com
Customer Rating
4
⭐️⭐️⭐️⭐️
on May 2, 2026
Posted by: TW44
from Cincinnati OH
Gender:Male
[This review was collected as part of a promotion.] Lightweight
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
not easy to refill the spool
on April 29, 2026
Posted by: GaryT350
from Pompano Beach, FL
Gender:Male
[This review was collected as part of a promotion.] I've been using this trimmer for one year. While it cuts fine, I find that replenishing the spool is not easy. The spool takes considerable effort to rewind
Pros: Effective, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 29, 2026
Hello GaryT350.
Thank you for your feedback and for using the trimmer over the past year, we are glad to hear it is performing well for cutting, but we understand that rewinding the spool can be challenging. For best results, we recommend removing the spool and ensuring you are using the correct line diameter specified for your model, as thicker or incompatible line can make winding more difficult. When refilling, try to keep the line evenly tensioned and follow the directional arrows on the spool to prevent binding. It can also help to avoid overfilling, as too much line can cause resistance during installation and use. Periodically cleaning the spool housing and checking for debris can further improve ease of operation. For a step-by-step visual guide, you may find this video helpful: "String Trimmer General Maintenance - Replacing the Trimmer Line (S-Type Trimmer Head)" (https://youtu.be/-3UtaGkO0vI). We appreciate your input and hope these tips make the process easier moving forward. 909-6757. If you have exhausted all troubleshooting steps and the problem persists, contact us through on www.greenworkstools.com or call Greenworks toll-free helpline 1-888-909-6757. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Thank you for your feedback and for using the trimmer over the past year, we are glad to hear it is performing well for cutting, but we understand that rewinding the spool can be challenging. For best results, we recommend removing the spool and ensuring you are using the correct line diameter specified for your model, as thicker or incompatible line can make winding more difficult. When refilling, try to keep the line evenly tensioned and follow the directional arrows on the spool to prevent binding. It can also help to avoid overfilling, as too much line can cause resistance during installation and use. Periodically cleaning the spool housing and checking for debris can further improve ease of operation. For a step-by-step visual guide, you may find this video helpful: "String Trimmer General Maintenance - Replacing the Trimmer Line (S-Type Trimmer Head)" (https://youtu.be/-3UtaGkO0vI). We appreciate your input and hope these tips make the process easier moving forward. 909-6757. If you have exhausted all troubleshooting steps and the problem persists, contact us through on www.greenworkstools.com or call Greenworks toll-free helpline 1-888-909-6757. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great combo pack. Blower and trimmer
on April 28, 2026
Posted by: FAIRWAY3
Gender:Male
[This review was collected as part of a promotion.] Finally the power that I have always wanted from battery powered tools
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Nice combo
on April 28, 2026
Posted by: Alan164
from Orlando, Florida
Gender:Male
[This review was collected as part of a promotion.] Trimmer is nice 2 speed and variable power throttle, nice and light and strong. Blower is a beast for a handheld.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Very poor spool system
on April 27, 2026
Posted by: Sconie
from Boerne, TX
Gender:Male
Spool system is almost unworkable, and pretty much impossible to reload. Very disappointing product from Greenworks.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 28, 2026
Hello Sconie.
Thank you for your feedback. We ae sorry to hear the spool system has been so frustrating to use. If the spool feels difficult or “unworkable,” a few adjustments can often make a big difference. First, confirm you are using the correct line diameter (typically .080" for many 80V models), as thicker or incompatible line can prevent proper feeding and make reloading much harder. When loading, make sure the line is fed evenly through both sides and wound tightly in the direction indicated on the head, loose or uneven winding is one of the most common causes of jams or poor performance. It is also important not to overfill the spool, as excess line can bind inside the housing. Before reinstalling, check that the spool cap, spring, and tabs are aligned correctly and that the housing is free of debris, since buildup can interfere with smooth operation.
For a step-by-step walkthrough, this Greenworks Tools video may help demonstrate the correct loading process and make it easier to follow along (https://youtu.be/2eiGIXXzx2w).
If you are still experiencing issues after trying these steps, pre-wound spools can be a convenient alternative, and our support team can also help confirm whether the spool or head assembly may need replacement. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757. We appreciate your feedback and would like the opportunity to help get your trimmer performing as expected.
Thank you for your feedback. We ae sorry to hear the spool system has been so frustrating to use. If the spool feels difficult or “unworkable,” a few adjustments can often make a big difference. First, confirm you are using the correct line diameter (typically .080" for many 80V models), as thicker or incompatible line can prevent proper feeding and make reloading much harder. When loading, make sure the line is fed evenly through both sides and wound tightly in the direction indicated on the head, loose or uneven winding is one of the most common causes of jams or poor performance. It is also important not to overfill the spool, as excess line can bind inside the housing. Before reinstalling, check that the spool cap, spring, and tabs are aligned correctly and that the housing is free of debris, since buildup can interfere with smooth operation.
For a step-by-step walkthrough, this Greenworks Tools video may help demonstrate the correct loading process and make it easier to follow along (https://youtu.be/2eiGIXXzx2w).
If you are still experiencing issues after trying these steps, pre-wound spools can be a convenient alternative, and our support team can also help confirm whether the spool or head assembly may need replacement. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757. We appreciate your feedback and would like the opportunity to help get your trimmer performing as expected.
Written by a customer while visiting greenworkstools.com